ELLA LEE
Pasadena
Summary
I am a hardworking university student with over 5 years of work experience and proven skills of catering for the community. Eager to learn and meet new people while improving and refining my skills by joining your company and its' experiences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Worker
UNIQLO
03.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
Mukbang Korean Cuisine
11.2022 - 11.2024
- Providing excellent and friendly service to ensure customers' satisfaction
- Multitask with various front of house duties including transaction
- Keeping restaurant clean and complied with all health regulations
- Experience with the POS machine and fast adaptation with the new QR code POS machine.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waiteress
Samurai Teppanyaki House
05.2019 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Photographer
Royal Adelaide Showground
01.2022
- Assist in photography booth alongside professional photographer
- Advertise and promote photography activity throughout the day
- Connect with the wider community by initiating conversations.
Cashier
Umi Sushi
01.2019 - 01.2021
- Completing required tasks within given time
- Multitasking
- Communicating with co-workers and work as a team
- Handling cash accurately.
Education
Year 12 Certificate -
Bachelor of Speech Pathology (Honours) - Speech Pathology
University of Adelaide
Adelaide01.2027
International Baccalaureate - English
Mercedes College
Springfield, SA11.2023
No Degree - Certificate Lll Business Medical Administration
Adelaide Institute of Business And Technology
Adelaide, SA10.2023
South Australian Certificate of Education (SACE) -
Mercedes College
01.2023
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash Handling Accuracy
- Stock replenishment
- Strong multitasking
- Customer Service
Volunteer Experience
- Elcies Norwood, 2020, 2022, Experienced hands-on retail sales, Stocked and displayed products on shelves neatly, Worked collaboratively as a team to achieve target sales and promote transactions, Delivered outstanding customer service with excellent reviews
- Korean Church Festival, 2023, Connecting and interacting with other team members and supervising members of the community, Organising and setting up a large festival including preparing booths and stalls, Handling Money and financial donations independently
References
Available upon request.
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Worker
UNIQLO
03.2024 - Current
Waitress
Mukbang Korean Cuisine
11.2022 - 11.2024
Photographer
Royal Adelaide Showground
01.2022
Waiteress
Samurai Teppanyaki House
05.2019 - 10.2021
Cashier
Umi Sushi
01.2019 - 01.2021
Year 12 Certificate -
Bachelor of Speech Pathology (Honours) - Speech Pathology
University of Adelaide
International Baccalaureate - English
Mercedes College
No Degree - Certificate Lll Business Medical Administration
Adelaide Institute of Business And Technology
South Australian Certificate of Education (SACE) -
Mercedes College
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