Ella Mutton
Seaford
Summary
Energetic and motivated hospitality professional with a solid foundation in team leadership and customer service. Successfully managed front-of-house operations, ensuring smooth and efficient service. Focused on fostering team collaboration and achieving results, skillfully adapting to changing environments and maintaining high standards. Possessing strong organisational skills and excellent communication abilities.
Overview
4
4
years of professional experience
Work History
Front of House Team Leader
Ekhidna Kitchen & Wines
09.2023 - Current
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Developed strong relationships with guests, creating a loyal customer base through personalised service.
- Collaborated with back of house management to ensure seamless communication between departments.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Assisted in planning special events and private parties, particularly weddings, coordinating logistics to provide memorable experiences for guests.
- Monitored inventory levels, ordering supplies as needed.
Front of House Server
The Aussie Inn Hotel
09.2020 - 09.2023
- Displayed enthusiasm and promoted excellent service to customers.
- Food service to tables, carrying three plates.
- Maintained cleanliness of dining area by clearing tables and resetting them for new guests.
- Responded to customer inquiries and handled any concerns with patience and professionalism.
- Supported other wait staff during busy shifts by helping with various tasks.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Managed reservations and seating arrangements.
- Developed rapport with regular customers by remembering preferences and providing personalised touches in service.
- Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
Education
High School Diploma -
Cardijn College
Noarlunga Centre, SA11-2024
Skills
- Leadership qualities
- Phone etiquette
- Teamwork and collaboration
- Time management
- Excellent communication
- Organisational skills
Timeline
Front of House Team Leader
Ekhidna Kitchen & Wines
09.2023 - Current
Front of House Server
The Aussie Inn Hotel
09.2020 - 09.2023
High School Diploma -
Cardijn College
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