Summary
Overview
Work history
Education
Skills
Languages
Timeline
Manager
ELMER PASTRANA

ELMER PASTRANA

Philippine

Summary

Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Friendly Barista with great people skills and [Number] years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.

Overview

7
7
years of professional experience

Work history

Senior barista

Brownies sweet & coffee
alqunfudah, Kingdom of Saudi Arabia
01.2022 - Current
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained equipment performance by constantly following operating instructions and performing preventative maintenance through [Task] and [Task].
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Created speciality drinks according to exact customer requests and preferences.
  • Minimised inventory cost by maintaining counter and bar beverage supplies in line with forecast demand.

Barista/Cashier

Figaro coffee shop
Jizan, Kingdom of Saudi Arabia
12.2019 - 12.2021
  • Created speciality drinks according to exact customer requests and preferences.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.

Retail store assistant/cashier

Arabian Food Supply
Jeddah, Kingdom of Saudi Arabia
08.2017 - 08.2019
  • Maintained clean and orderly checkout area to meet store presentation standards.
  • Interacted with customers whilst scanning and packing items, personalising shopping experience.
  • Replenished sales floor stock regularly to maximise customer purchases.
  • Identified and removed out-of-date stock, correctly recording waste.

Education

Panay Technological College
2011

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New Wash. National Comprehensive High School
2009

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Polo Elementary School
2005

Skills

  • Point-of-Sale System (POS) operation
  • Coffee presentation techniques
  • Latte art techniques
  • Brewing equipment
  • Counter displays
  • Counter sales
  • Beverage preparation
  • Foam art
  • Food preparation and safety
  • Teamwork and collaboration
  • Employee training
  • Quick learner
  • Coffee machinery operation
  • Cold drip techniques

Languages

English
Upper intermediate
Arabic
Elementary

Timeline

Senior barista

Brownies sweet & coffee
01.2022 - Current

Barista/Cashier

Figaro coffee shop
12.2019 - 12.2021

Retail store assistant/cashier

Arabian Food Supply
08.2017 - 08.2019

Panay Technological College

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New Wash. National Comprehensive High School

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Polo Elementary School

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ELMER PASTRANA