ElMOUTASIM ALMAMOUN MOH

Currently serving as SMB Development Manager at Zamil Group Trade & Services Co., contributing to the development of small and medium businesses through a combination of project management, sales, and marketing expertise. My academic foundation includes a Master of Library & Information Science from Turkish University, with a focus on information technology, completed in January 2015.

Key Responsibilities:
•⁠ ⁠Develop and execute SMB growth strategies.
•⁠ ⁠Manage wholesale sales channels and partner relationships.
•⁠ ⁠Identify and pursue new business opportunities.
•⁠ ⁠Promote CCTV, Access Control, and Time Attendance solutions.
•⁠ ⁠Prepare quotations, proposals, and project BOQs.
•⁠ ⁠Coordinate with consultants, contractors, and end users.
•⁠ ⁠Achieve sales targets and drive revenue growth.
•⁠ ⁠Build long-term relationships with customers and strategic partners.
•⁠ ⁠Support project delivery and customer satisfaction initiatives

• Conduct regular customer visits to identify business needs and recommend suitable products and solutions.
  •⁠ ⁠Manage customer accounts and closely monitor payment status and collection activities.
  •⁠ ⁠Organize product training workshops and technical presentations to educate customers on new products and technologies.
  •⁠ ⁠Build and maintain strong customer relationships through regular engagement, meetings, and business networking activities.
  •⁠ ⁠Prepare weekly performance reports, track achievements, and develop action plans to meet upcoming business objectives.
  •⁠ ⁠Support customer growth by identifying new opportunities and strengthening long-term partnerships.

•⁠ ⁠Conduct site visits to assess project requirements and compare actual site conditions with design drawings.
•⁠ ⁠Review and analyze project layouts to determine required quantities and system specifications.
•⁠ ⁠Select suitable product models based on environmental conditions, customer requirements, and budget considerations.
•⁠ ⁠Consult with clients to provide tailored security solutions that balance performance and cost-effectiveness.
•⁠ ⁠Prepare technical and commercial proposals, including BOQs, quotations, and project recommendations

• Oversaw daily administrative processes, ensuring adherence to standard procedures across the business.
• Aligned company policies with business objectives through regular policy checks and updates.
• Report to and support the chief operating officer with daily tasking.
• Answer lead and customer questions accurately and escalate complex issues.
• Facilitated cold and warm calls, scheduling follow-ups to nurture leads.
• Sourced customer referrals through networking