Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eloise Groves

Adelaide

Summary

Versatile and dedicated professional with extensive experience in reception and administration. Known for a positive and can-do attitude, I effectively manage competing priorities while maintaining daily operations. Committed to providing exceptional service in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Receptionist

Clayton Church Homes
03.2018 - Current
  • Providing high quality reception and administrative services
  • Creating a welcoming environment and greeting all visitors, residents, staff and contractors in a friendly and helpful manner
  • Answering all incoming calls promptly and in a professional manner. Transferring calls to the most appropriate person or taking accurate messages
  • Distributing mail and deliveries to residents and staff on a daily basis
  • Handling petty cash, keeping accurate records and monthly reconciliations
  • Maintaining and ordering stationery supplies
  • Distributing memos to residents, families and staff by email
  • Word processing, typing and ad-hoc tasks for residents, colleagues and managers
  • Maintaining a calm nature under pressure and in crisis situations
  • Dealing with dissatisfied visitors and complaints
  • Using discretion and protecting the rights of residents, including confidentiality and privacy
  • Handling multiple demands and shifting priorities
  • Managing own work with limited supervision to meet deadlines and work timeframes
  • Always maintaining a can-do attitude, flexibility and adaptability
  • Dealing with interruptions positively

Rostering Officer

Clayton Church Homes
01.2020 - Current
  • Coordinating daily shift allocations ensuring shifts are filled with accurate staffing numbers as per site requirements
  • Managing rostering mailbox and a large volume of emails daily with majority requiring same day responses
  • Answering all incoming calls and assisting with enquiries and processing changes over the phone
  • Covering daily sick leave by sending SMS’s/calling staff and making bookings with Agencies if required
  • Processing shifts variations daily in accordance with staff changes including swapped shifts, leave coverage and overtime
  • Overseeing the Master Roster and providing the People & Culture team and Managers with regular updates of vacant shifts
  • Processing permanent shift changes as per staff variation requests and preparing employment variation contracts
  • Generating and publishing new rosters fortnightly
  • Assisting with the scheduling, coordination and rostering of mandatory training
  • Collating and presenting weekly and monthly reporting on agency staff usage, overtime, double shifts and shift variations
  • Working closely with the other rostering officers and maintaining a high level of teamwork and support
  • Demonstrating flexibility, adaptability, problem-solving skills and the ability to work under pressure with competing demands

Accounts Payable Officer

Clayton Church Homes
01.2020 - Current
  • Managing accounts payable mailbox and dealing with a high volume of emails daily
  • Receiving and distributing invoices for approval
  • Entering invoices into Corporate Information Management (CIM) in preparation for payment runs
  • Producing weekly BPAY and EFT payment runs
  • Maintaining and filing accurate records of all accounts paid
  • Setting up new creditors and validating their banking details by phone
  • Liaising with maintenance officers and managers to ensure timely approval of invoices
  • Reviewing monthly statements from creditors and following up outstanding invoices
  • Monthly corporate credit card reconciliations for multiple executives, collating receipts and entering transactions into CIM
  • Working closely with the other Accounts Payable Officer and the Finance Team
  • Maintaining 100% accuracy and attention to detail
  • Sustaining high level performance, determining priorities, organising workloads and meeting conflicting work deadlines

Recruitment Coordinator

Clayton Church Homes
11.2024 - Current
  • Coordinating, leading and managing recruitment for 5 Residential facilities and Corporate Office (Clinical staff, Kitchen, Cleaners, Receptionists, Admin etc)
  • Managing careers mailbox and a high volume of applications on multiple platforms
  • Preparing job advertisements, shortlisting candidates and organising interviews in consultation with Managers
  • Conducting phone and face-to-face interviews and reference checks
  • Obtaining all required documentation prior to onboarding, reviewing documentation (Police Checks, Health Questionnaires etc) and ensuring compliance is met
  • Regularly liaising with Rostering Officers and Managers to identify recruitment needs
  • Pro-actively planning recruitment to cover leave including annual and maternity leave
  • Preparing employment contracts for casual, permanent and fixed-term periods
  • Preparing induction packs, attendance sheets and organising catering for weekly inductions
  • Contributing to the review and improvement of employee onboarding process and induction programs
  • Promoting CCH employment brand by providing exceptional candidate care to applicants
  • Working with limited direction to meet objectives within the required timeframes
  • Building and developing strong relationships while working within a dynamic environment with changing priorities
  • Influencing, negotiation and consultation skills

Receptionist/Administration Officer

Rowe Partners
01.2014 - 09.2017
  • Managing all incoming calls
  • Meeting and greeting all visitors
  • Assisting clients with queries on a daily basis
  • Handling payments in person and over the phone including cash, cheques and credit cards
  • Receipting payments using Xero
  • Providing prospective clients with information on services
  • Diary and meetings management for multiple staff
  • Collecting and handling mail on a daily basis
  • Organising couriers and freight services
  • Setting up rooms for training and meetings including organising food and refreshments
  • Entering new clients into Xero Practice Manager, Australian Taxation Office Portal and other databases
  • Managing data entry in Xero Practice Manager and other databases
  • Preparing client correspondence, Financial Statements, Tax Returns and reports
  • Assisting with the setup of new Trusts and Companies
  • Handling lodgements of Tax Returns
  • Liaising with the Australian Taxation Office
  • Managing debtors including follow up phone calls
  • Handling complaints
  • Managing confidential and sensitive information
  • Organising staff events including end of financial year and Christmas
  • Supporting all office staff including the Partners and accountants
  • General office duties such as scanning, faxing, photocopying and filing
  • Ensuring stationery supplies are adequate

Client & Programs Administrator

EQUALS International
06.2010 - 12.2013

Receptionist

EQUALS International
08.2009 - 06.2010

Education

Diploma - Business

Knowledge Plus
Adelaide, SA
01-2013

Certificate III - Business Administration

EQUALS International
Adelaide, SA
01-2011

High School Diploma -

Adelaide High School
Adelaide, SA
01-2007

Skills

  • Positive, friendly and approachable person
  • Always willing to help clients and staff
  • Hard-working, goal driven and self-motivated
  • Kind-hearted, empathetic and compassionate
  • Excellent communication skills with a diverse range of people
  • Eager to commit to a team environment and ability to work well independently
  • Excellent time management skills and ability to prioritise
  • Reliable, punctual and always well presented
  • Ability to multi-task and perform well under pressure
  • Ability to use initiative but will also happily accept direction
  • Ability to adapt to flexible work conditions
  • Dealing with dissatisfied clients

Accomplishments

  • Adopted a special needs dog in January 2023
  • Participant in several RSPCA Million Paws Walks and Mother's Day Classic walks
  • Volunteered in a boys orphanage in Tamil Nadu, India
  • Volunteered in childcare in Kenya, Africa
  • Solo travelled extensively overseas
  • Sponsored a child in Ghana, Africa for 10 years
  • Visited my sponsored child in Ghana in 2017
  • Completed my open water dive course in Indonesia
  • Purchased land and built a house in Lightsview, SA

Timeline

Recruitment Coordinator

Clayton Church Homes
11.2024 - Current

Rostering Officer

Clayton Church Homes
01.2020 - Current

Accounts Payable Officer

Clayton Church Homes
01.2020 - Current

Receptionist

Clayton Church Homes
03.2018 - Current

Receptionist/Administration Officer

Rowe Partners
01.2014 - 09.2017

Client & Programs Administrator

EQUALS International
06.2010 - 12.2013

Receptionist

EQUALS International
08.2009 - 06.2010

Diploma - Business

Knowledge Plus

Certificate III - Business Administration

EQUALS International

High School Diploma -

Adelaide High School

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Eloise Groves