Elsaeed Elsayed Hussein
IT SUPPORT ENGINEER
jeddah
Summary
To work at the IT managerial level in a highly competitive organization where I can probably share my hard-working capabilities, versatility of work, and managerial capabilities and utilize my full potential and abilities for the growth of which I work with integrity, vision, loyalty, result-oriented, and teamwork.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Support Engineer
AIMS LEADING INDUSTRIAL FACTORY, ALIF
jeddah, Saudi Arabia
05.2018 - Current
- Responsibilities of Data Centre
- Configuring, Managing, and supporting, Server, Application, and client’s PC
- Management Cisco IP Telephone, PPX.
- Troubleshooting network and System problems.
- Responsible for networking, Installation, and maintenance Services.
- Management Firewall System-Sophos and antivirus in all Networks Maintain the company’s network Infrastructure.
- Managing Backup systems, Databases, Files, and Systems. Configuring and Managing CCTV Cameras.
- Managing Microsoft Office 365 Administration and Office Applications
- Managing Company Phones Communications.
- Managing IT Equipment and IT Items Purchasing.
- Managing Social Media Company Profile.
IT Support Engineer
AL-SORAYAI INDUSTRIAL INVESTMENT GROUP, ASIIG
Jeddah, Saudi Arabia
08.2010 - 05.2018
- Working within a TCP/IP network environment.
- Supporting and troubleshooting domain Controller servers.
- troubleshooting network, Computer, and printer problems.
- Responsible for networking, Installation, and maintenance services.
- Configure and Manage server and client security.
- Upgrades network by conferring with vendors.
- Management Firewall System- WatchGuard
- Management Symantec endpoint protection antivirus in all Networks.
- Maintain the company’s network Infrastructure.
- System Management Programs.
- Maintain the company’s network Infrastructure.
- Configuring and managing backup & restore procedures.
Education
Bachelor's Degree in Information Systems -
Higher Institute for Technological Studies
Egypt 05.2002 - 05.2006
Skills
- Windows Server2016,2019
- Network troubleshooting
- Remote access technology
- Microsoft Office 365
- Network configuration
- Infrastructure planning and design
- Troubleshooting network issues
- Data network technology
- Zoho Assist Support
- CCTV Camera
- Data Center Networking
- Cisco IP Telephony, Call Manager
- Attendance and Access Control System (BioTime-Suprema BioStar)
- ManageEngine Service Desk Plus
- Cyber Security, VPN Connection, Symantec, Sophos Firewall, antivirus, and Patch Management
- Google Apps, VMware
- System Backup tools and Solution
- the ability to work well in a team
Certification
- Microsoft Certificate Professional (MCP)
- Cisco Certified Network Associate (CCNA)
Languages
Arabic
Native
English
Fluent
Additional Information
- D.O.B: 26/12/1985
- Marital Status: Married
- Driving Licens Saudi
Timeline
IT Support Engineer
AIMS LEADING INDUSTRIAL FACTORY, ALIF
05.2018 - Current
IT Support Engineer
AL-SORAYAI INDUSTRIAL INVESTMENT GROUP, ASIIG
08.2010 - 05.2018
Bachelor's Degree in Information Systems -
Higher Institute for Technological Studies
05.2002 - 05.2006
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