Hi, I’m
El Sayed Hassan Abdulwhab Habt
Riyadh,01
Summary
Experienced Rooms Division Manager with a strong background in overseeing front office, housekeeping, and guest services operations. Successfully implemented strategies resulting in improved efficiency, guest satisfaction, cost savings, and revenue growth.
Overview
14
years of professional experience
Work History
Mira Groub
Rooms Division Manager
12.2017 - Current
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Developed and implemented promotional strategies to increase occupancy.
- Inspected rooms for damages and sufficient housekeeping practices.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
Ronza Rose
Duty Manager
06.2017 - 12.2017
Job overview
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
Plaza Inn Hotel
Front Office Manager
01.2015 - 06.2017
Job overview
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Plaza Inn Group
Front Office Supervisor
01.2013 - 01.2015
Job overview
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Standardized office structures and processes to promote collaboration and increased performance.
Khaleej Palace Hotel
Front Office Agent
02.2012 - 12.2013
Job overview
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
romance place Apartment Hail
Front Office Agent
04.2010 - 12.2011
Job overview
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Delta Academy Egypt
from Bachelor of Social Work
07.2007
Skills
- Team Management
- Organization and Time Management
- Customer Relations
- Excellent Communication
- Reservation Management
- Staff Training and Development
- Revenue Management
- Front Office Operations
- Housekeeping
- Guest Services
- Office Administration
- Reservations
- Complaint Handling
- Room Inspections
- Front Desk Management
Languages
Arabic
Native language
English
Upper intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Rooms Division Manager
Mira Groub
12.2017 - Current
Duty Manager
Ronza Rose
06.2017 - 12.2017
Front Office Manager
Plaza Inn Hotel
01.2015 - 06.2017
Front Office Supervisor
Plaza Inn Group
01.2013 - 01.2015
Front Office Agent
Khaleej Palace Hotel
02.2012 - 12.2013
Front Office Agent
romance place Apartment
04.2010 - 12.2011
Delta Academy
from Bachelor of Social Work
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