EMAD Alaqeel

Working in strategic department and my main achievements tasks are:

• Rise half annual governmental entities water consumption report to Royal Court 2nd half of 2023.
• Rise annual report of National Water Efficiency and Conservation Canter report for the year of 2023 to Council of Ministry of Saudi Arabia
• Working on creating Data office for National Water Efficiency and Conservation Canter by aligning with IT department canter and ministry of environment water and agriculture Data office team along with IT department working on all required integration plans as like integration with NWC starting with negotiation make the agreement and sign it with all participants then create integration strategy and required data of integration.
• Analyzing water consumption data for KASHF app users account.
• Create BI Dashboards that will support diction making as like (governmental entities consumption dashboard and PMO dashboard)
• Share monthly report of Canter achievements with Ministry of Environment Water and Agriculture Vision Realization Office
• Create report of main water sources and gaps in Saudi araba and other water partner in ministry report and find all statics that will support diction maker.
• Communicated complex technical information clearly and concisely to improve understanding across varied audiences.
• Responded to regulatory queries and infractions for compliant statistical research studies.
• Advised on statistical issues to build department knowledge and competencies.
• Selected statistical analysis methods, authoring corresponding sections and plans to achieve data objectives.
• Created and implemented randomization designs to achieve data quality targets.
• Developed and implemented strategic statistical analysis plans, enabling growth towards project objectives.
• Applied new and varied methods to increase reliability and use of data analyses.
• Observed applicable business, legal and regulatory frameworks for compliant data analysis.
• Used expansive data analytics and interpretation skills to accurately perform reviews and evaluations.
• Demonstrated exceptional project management abilities, with timely implementation, completion and outcomes across data processing programmes.
• Wrote protocols for research projects to increase data quality ahead of analysis.
• Produced assured reports detailing accurate statistical findings for enhanced insight.
• Acted as statistical lead between sponsors and internal project teams, enabling successful collaboration and outcomes.

My main objective is to work on NWC billing system Customer Data availability and quality enhancement system and business by:

• Arrange integration process with vender (ELM, Ministries and Yasser platform)
• Find area of enhancement that required integration to improve automation and governance in billing system.

My involvement also was participating in some projects as like:

• NWC agreements with "Elm" to link NWC BILLING system and services with
• NIC and it is under my supervision starting from procurement arrangement ending with services transaction and system needs I'm responsible on any project that required system integration or batch inquiries with ELM services
• NWC agreement with"General Commission for the Guardianship of Trust
• Funds for Miniros and their Counterparts” my contribution creating PRD and demand of integration
• BAYAN integration with NWC I was part of this project to enhance commercial customer integration with NWC billing system
• ADADI project to link end users with real benefactory based on KSA regulation I was representing NWC Business wise along with my college in Data department and IT department to fulfill requirements that need from KSA regulator, and my part was to arrange procurement side and provide needed data from data base of NWC and arrange the requirements of integration.
• Integration with NIIC to exchange data my responsibility was to be official spoke from NWC side I was in charge to create agreement generate all steak holder's approval create including NWC CEO create Data needs and plan, eventually I created registration process for industrial accounts through NWC e-channels.
• Process purchasing business requirements with procurement team I was the one in charge to rise all Data management department. PR and follow up with project payment and approvals along with procurement department and vender management department
• Review and arrange vendors' transaction and process the payment with finance team procurement and vender management departments
• Rise ideas and demands that is related to customer data billing system enhancement.
• I created the process of registration for commentarial registration in NWC E- branch added starting from PRD ending with technical process of registration with IT.
• Create and enhance BI reports by finding all reports gaps then arrange with BI team for the requirements.
• Extracting and analyzing Customer main data from Database: by using analyzing tool as like SQL, extract all NWC billing system data base and analyze accounts to find missing data or incorrect data for all accounts in data base
• create dashboard through power bi to monitor the performance and the improvement for all NWC clusters all over the kingdom and the achievement of closing customer update cases within SLA
• Share and follow up with all cluster a weekly report that include their position and our target and achievements by following this methodology customer availability in NWC improve from 65% in beginning of 2020 when I joined NWC to 87% in 2022 with very high improvement in quality of data
• Arrange plans and strategies for customer data enhancement
• create ؤampaigns to reach customer with missing data and find the methodology to reach them example SMS, visit or call
• Researched and integrated new database management tools to meet changing needs.
• Enforced security and integrity controls to prevent breaches, loss and damage.
• Coordinated regular data backups and maintained recovery standards to quickly bring back lost information.
• Created automated methods to handle [Type] functionality and maintained system with regular updates.
• Rise weekly monthly and annual department achievements report to the top management
• Visit clusters management all over the Kingdom to share with them requirements and support required from their side and their position in customer data completeness and customer data KPIs also listen to their needs and gaps related to customer data issue and area of improvement
• Quality review in customer data requests ticket (close, open and rejection) flow and SLA
• Report any customer update tickets flow issue to stockholders and fix any technical or process issue.
• Wrote queries using SQL to retrieve, build, delete or update information in database.
• Trained and mentored junior database personnel to share best practices and standardise strategies.

• Lead Order management team in central Reagan.
• Leading both GSM and NON-GSM activation team.
• Ensure that all activation process base on CITC standers.
• Monitor team utility and Requests SLA.
• Crate team KPIs and make sure that all the team members are following their KPIs.
• Daily, weekly, monthly, and annual reports for department progress and achievements.
• Improve corporate customer request for GSM and Non-GSM flow and the smooth of moving request from sales to my department moving to inventory to delivery.
• Tracking wrong activations by crating dashboard to monitor team performance and trigger activation SLA.Handling mega projects plan activation as like Sabic, Aramco, GE.
• review all contract and document that comes from customers to avoid all fraud cases.
• work on hiring plan for any shortage.
• Managed personnel issues and implemented corrective actions.
• Implemented change management and network restructuring strategies to address underperforming areas.
• Improved customer satisfaction and dealer profits by negotiating market consolidation.
• Spearheaded market expansion plan for senior leadership, including sales planning, marketing and product research and development investments.
• Cultivated rapport with diverse vendor network, driving revenue and reducing expenditures.
• Achieved business objectives and benchmarks through strategic planning.
• Put in place clear controls for financial administration and business management.
• Created and led successful business culture focused on performance.
• Established budgets based on historical, current and forecasted business data.
• Allocated resources to teams and projects based on need, performance and availability.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Established strong rapport with stakeholders to enhance business credibility.
• Monitored operations to assess and highlight results.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Recruited and managed senior staff with focus on delivering clear results.
• Maintained organisational compliance with applicable legislation and regulations.
• Partnered with management team to optimise operations and reduce costs.
• Developed key operational initiatives to drive and maintain substantial business growth.

• Plan training by finding training needs for Customer Care.
• Design training material
• Follow up with couching after training
• Conduct induction training for newcomers
• Design training activities
• Provide pre and post training reports
• Collect trainer's data base
• Provide work force development report daily, weekly, monthly, and annual reports
• Arrange annual training for customer care plan find all departments need in customer care search for
• Proper vender and arrange training with Talent management
• Schedule training for annual ongoing and induction training
• Supervision on partner training and conduct TTT session with Mobily partner such ECCO in Egypt or MIT in India
• Responsible on MIT utility and productivity of training hours.
• Delivered instruction across various topics, integrating audio-visual presentations and training materials.
• Assigned training exercises and skill assessments to newly hired employees.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Analysed training needs to determine learning styles and skills shortages.
• Prepared training materials and supplemental aids to support employee comprehension.
• Developed effective training manuals, modules and teaching aids.
• Adapted session delivery to meet specific needs of professional learners within different environments.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication.
• Engaged professionals in industry-specific knowledge, techniques and methodologies.
• Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
• Implemented research findings and client feedback to improve programme material and delivery.
• Produced training and supportive materials tailored to organisational needs.
• Increased accessibility to training workshops and materials by catering to specific requests.
• Organised delivery of specialised training in liaison with external service providers.
• Outlined HR objectives and assessed learning outcomes to guide planning activities.
• Created training programmes guaranteed to achieve key organisational objectives.
• Analysed training requirements at individual, team and organisational level.

• Function as Administration assistant
• Oversaw work of communication specialists producing engaging, crisp writing for diverse PR needs.
• Partnered with advertising teams to develop branded messaging.
• Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
• Supported advertising and marketing efforts with illustrative material and creative collateral.
• Managed dispatch of materials
• Coordinates with site offices for employee's access
• Secretarial jobs & office works
• Facilitates all government business with concerned offices
• Following up customers's requirements
• Preparation of Ids for GAS, Yokogawa & its affiliates from Sabic affiliates & Saudi Armco Companies