Summary
Overview
Work History
Education
Skills
Languages
Training
Honorsandrewards
Timeline
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EMAD ALFAREED

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Ground Engineering Contracting CO, Maadan Projects
06.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Liaised between clients and vendors and maintained effective lines of communication.

Sales Specialist

Black Knight Roastery
01.2024 - Current
  • Preparing Quotations to customers
  • Reviewing requests for quotes (RFQs) and insure all information is obtained
  • Supporting sales team with administrative tasks
  • Communicating manufacturing team for orders
  • Issuing final VAT invoices and send to clients
  • Generating AWB for logistic
  • Preparing monthly sales reports
  • Attending all sales department meetings

Customer Service Agent

GULF CX Company
08.2023 - 10.2023
  • Identifying customers needs and focus in meeting their expectations
  • Ensuring all customers are provided with efficient and quick service
  • Managing large volume of inbound and outbound calls, emails and chats
  • Processing orders, interactions, forms and requests

Customer Service Officer

Extra Electronics
04.2022 - 07.2023
  • Giving response to the inquires of the customers
  • Answering customer calls, listening to their concerns and solving problems
  • Keeping records of all conversations in the call center database
  • Resolving customer complaints regarding shipping delays and products
  • Meeting personal/team qualitative and quantitative targets by explaining the benefits of the additional products and services
  • Selling and marketing products or Services to Customers through calls and mails
  • Advertising company's products and promotions through social media accounts
  • Providing customers with all required information of products prices and offers

Call Center Representative (Training)

Extra Electronics
01.2022 - 02.2022

Intern

SAFWA MUNICIPALITY
01.2019 - 01.2020

Education

High Diploma - Office Management

College of Technology
01.2019

Skills

  • Communication
  • Public Relations
  • Microsoft Office
  • CRM/MOCA Systems
  • Sales Skills
  • Odoo System
  • Customer service
  • Office administration
  • Problem-solving
  • Customer and client relations
  • Time management

Languages

Arabic
English

Training

  • EXTRA ELECTRONICS- Tamheer Program, Utilizing company software with skill and proficiency, Meeting customer-service department sales targets, Building expert, dynamic knowledge of the company's products and services
  • SAFWA MUNICIPALITY, Two months training in archives, finance, and public relations department

Honorsandrewards

  • Certificate in Secretary from Technician and Vocational Training Corporation
  • Certificate in Human Resources from Technician and Vocational Training Corporation
  • Certificates in Labour of Law, work Ethics and Induction (TAQAT)
  • Certificate of Completion Communication Skills Course (DOROOB)
  • Certificate of Completion Basic Work Skills Course (DOROOB)
  • Certificate in Completion Microsoft Word Course (DOROOB)
  • Employee of the Month - Extra Electronics 2022
  • Project Management Professional ( PMP )
  • Key Performance Indicator ( KPI )
  • CHATGPT In MS Office.

Timeline

Administrative Assistant

Ground Engineering Contracting CO, Maadan Projects
06.2024 - Current

Sales Specialist

Black Knight Roastery
01.2024 - Current

Customer Service Agent

GULF CX Company
08.2023 - 10.2023

Customer Service Officer

Extra Electronics
04.2022 - 07.2023

Call Center Representative (Training)

Extra Electronics
01.2022 - 02.2022

Intern

SAFWA MUNICIPALITY
01.2019 - 01.2020

High Diploma - Office Management

College of Technology
EMAD ALFAREED