EMAD ALFAREED
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ground Engineering Contracting CO, Maadan Projects
06.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Liaised between clients and vendors and maintained effective lines of communication.
Sales Specialist
Black Knight Roastery
01.2024 - Current
- Preparing Quotations to customers
- Reviewing requests for quotes (RFQs) and insure all information is obtained
- Supporting sales team with administrative tasks
- Communicating manufacturing team for orders
- Issuing final VAT invoices and send to clients
- Generating AWB for logistic
- Preparing monthly sales reports
- Attending all sales department meetings
Customer Service Agent
GULF CX Company
08.2023 - 10.2023
- Identifying customers needs and focus in meeting their expectations
- Ensuring all customers are provided with efficient and quick service
- Managing large volume of inbound and outbound calls, emails and chats
- Processing orders, interactions, forms and requests
Customer Service Officer
Extra Electronics
04.2022 - 07.2023
- Giving response to the inquires of the customers
- Answering customer calls, listening to their concerns and solving problems
- Keeping records of all conversations in the call center database
- Resolving customer complaints regarding shipping delays and products
- Meeting personal/team qualitative and quantitative targets by explaining the benefits of the additional products and services
- Selling and marketing products or Services to Customers through calls and mails
- Advertising company's products and promotions through social media accounts
- Providing customers with all required information of products prices and offers
Call Center Representative (Training)
Extra Electronics
01.2022 - 02.2022
Intern
SAFWA MUNICIPALITY
01.2019 - 01.2020
Education
High Diploma - Office Management
College of Technology
01.2019
Skills
- Communication
- Public Relations
- Microsoft Office
- CRM/MOCA Systems
- Sales Skills
- Odoo System
- Customer service
- Office administration
- Problem-solving
- Customer and client relations
- Time management
Languages
Arabic
English
Training
- EXTRA ELECTRONICS- Tamheer Program, Utilizing company software with skill and proficiency, Meeting customer-service department sales targets, Building expert, dynamic knowledge of the company's products and services
- SAFWA MUNICIPALITY, Two months training in archives, finance, and public relations department
Honorsandrewards
- Certificate in Secretary from Technician and Vocational Training Corporation
- Certificate in Human Resources from Technician and Vocational Training Corporation
- Certificates in Labour of Law, work Ethics and Induction (TAQAT)
- Certificate of Completion Communication Skills Course (DOROOB)
- Certificate of Completion Basic Work Skills Course (DOROOB)
- Certificate in Completion Microsoft Word Course (DOROOB)
- Employee of the Month - Extra Electronics 2022
- Project Management Professional ( PMP )
- Key Performance Indicator ( KPI )
- CHATGPT In MS Office.
Timeline
Administrative Assistant
Ground Engineering Contracting CO, Maadan Projects
06.2024 - Current
Sales Specialist
Black Knight Roastery
01.2024 - Current
Customer Service Agent
GULF CX Company
08.2023 - 10.2023
Customer Service Officer
Extra Electronics
04.2022 - 07.2023
Call Center Representative (Training)
Extra Electronics
01.2022 - 02.2022
Intern
SAFWA MUNICIPALITY
01.2019 - 01.2020
High Diploma - Office Management
College of Technology
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