Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Liaised between clients and vendors and maintained effective lines of communication.
Sales Specialist
Black Knight Roastery
01.2024 - Current
Preparing Quotations to customers
Reviewing requests for quotes (RFQs) and insure all information is obtained
Supporting sales team with administrative tasks
Communicating manufacturing team for orders
Issuing final VAT invoices and send to clients
Generating AWB for logistic
Preparing monthly sales reports
Attending all sales department meetings
Customer Service Agent
GULF CX Company
08.2023 - 10.2023
Identifying customers needs and focus in meeting their expectations
Ensuring all customers are provided with efficient and quick service
Managing large volume of inbound and outbound calls, emails and chats
Processing orders, interactions, forms and requests
Customer Service Officer
Extra Electronics
04.2022 - 07.2023
Giving response to the inquires of the customers
Answering customer calls, listening to their concerns and solving problems
Keeping records of all conversations in the call center database
Resolving customer complaints regarding shipping delays and products
Meeting personal/team qualitative and quantitative targets by explaining the benefits of the additional products and services
Selling and marketing products or Services to Customers through calls and mails
Advertising company's products and promotions through social media accounts
Providing customers with all required information of products prices and offers
Call Center Representative (Training)
Extra Electronics
01.2022 - 02.2022
Intern
SAFWA MUNICIPALITY
01.2019 - 01.2020
Education
High Diploma - Office Management
College of Technology
01.2019
Skills
Communication
Public Relations
Microsoft Office
CRM/MOCA Systems
Sales Skills
Odoo System
Customer service
Office administration
Problem-solving
Customer and client relations
Time management
Languages
Arabic
English
Training
EXTRA ELECTRONICS- Tamheer Program, Utilizing company software with skill and proficiency, Meeting customer-service department sales targets, Building expert, dynamic knowledge of the company's products and services
SAFWA MUNICIPALITY, Two months training in archives, finance, and public relations department
Honorsandrewards
Certificate in Secretary from Technician and Vocational Training Corporation
Certificate in Human Resources from Technician and Vocational Training Corporation
Certificates in Labour of Law, work Ethics and Induction (TAQAT)
Certificate of Completion Communication Skills Course (DOROOB)
Certificate of Completion Basic Work Skills Course (DOROOB)
Certificate in Completion Microsoft Word Course (DOROOB)
Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)
Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering ProjectsIntegrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects