Emad Qishta
Riyadh,Saudi Arabia
Summary
- Having over 20-years of experience in information technology, worked in different administration areas like Systems, Network, Blade Server Management, Storage & Backup, my credentials include bachelor’s degree coupled with IT industry certification. - My competency lies in the ability to perform duties and responsibilities with highest performance, Commitment & Accountability, Teamwork, Manage / Deliver services excellency, Enhance quality, and Loyalty / Honesty in work .. - My objective is to obtain a challenge position in field of (IT) Information Technology as Expert System Administrator.
Overview
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1
Language
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Certification
28
28
years of professional experience
Work history
Expert Microsoft Systems Administrator
TAMKEEN Information Technology
05.2021 - 05.2026
- Administered and maintained cloud infrastructure, including deployment of Windows Server OS, Active Directory Domain Services, and security certificates.
- Windows Server OS (Administration / Upgradation).
- Active Directory Domain Services, and Security Certificate.
- Security (Group Policies, Application restrictions).
- Infrastructure services (DNS, DHCP, IPv4 Subnetting, DFS, NPS, NAP).
- Microsoft Failover Clustering, and NLB.
- On-Premise Exchange Servers 2016-2019.
- Resolved technical issues, restoring system functionality and minimising downtime.
- Managed OS in a managed services contract, supporting delivery of Tamkeen’s projects.
- Collaborated with HRSD to deliver human resources solutions.
- Client: HRSD | Human Resources & Social Development.
System & Storage Administrator
TAMKEEN Information Technology
08.2013 - 04.2021
- My responsibilities include administering & maintaining the following systems:
- Servers Administration (HW / SW).
- Active Directory AD DS, GPO, and Infrastructure services.
- Microsoft Failover Clustering.
- Hyper-V Virtualization.
- HP Cloud Matrix (CMS Blade, VC, SIM).
- SAN Storage (HP EVA 4400, EMC VNX 5500).
- Dell EMC Vxrail (VMWare vSphere ESXi 6.5).
- Troubleshot system issues, ensuring operational continuity and minimising downtime..
- Data Center Facilities Management.
- Joined Tamkeen Operation Team, managing private cloud infrastructure to support organisational needs.
- Managed client relationship with MHRSD, ensuring effective communication and collaboration.
- Deputed on client side in various roles, supporting MHRSD project objectives.
- Worked as Senior Specialist, System Operation.
- Client: MHRSD | Ministry of Human Resources & Social Development
System Admin & Team Lead
AL-Khaleej Computers & Electronic Systems
05.1998 - 07.2013
- Job Role: Deputed on client side as Senior System Admin and Team Lead in MOL eservices project to manage entire infrastructure organization, managed and troubleshot various systems and services.
- Executed operating system deployments for server environments, ensuring optimal performance and reliability.
- Administered patch management processes, strengthening system security and compliance.
- Active Directory.
- Network services (DHCP, DNS) & Security.
- Windows high availability Solution (NLB & Failover Cluster).
- Microsoft Hyper-V Virtualization via SCVMM.
- SCOM: Servers Performance Monitoring.
- Antivirus Administration.
- Backup Operation (Windows Image Backup, Hp Data Protector 7.0 / Tape LIB 4048 Backup solution).
- HP VC & Blade Matrix Private Cloud.
- SAN Storage (HP EVA & EMC VNX).
- Conducted troubleshooting and system recovery efforts, minimising downtime and restoring services efficiently.
- Managed Projects:
- Electronics Services (ES) Deployment.
- HP EVA / EMC VNX Storage Upgrade.
- Cloud Matrix Deployment.
- Storage Migration (HP-TO-EMC).
- MS Failover Clusters Farms Upgrade.
- Tape Library LTO5 Upgrade.
- MS RAP & Infrastructure Assessment.
- Data Centre Infrastructure upgrade.
- Mainly deputed on client side in various roles and handled different projects:
- Client: MOL | Ministry of Labor – HQ | Sept. 2008 – July 2013
- Worked as Computer Engineer.
- Data Centre Infrastructure upgrade.
Support Engineer
MOH | Ministry of Health
04.2007 - 09.2009
- Administered systems including Active Directory, MS Exchange Servers 2k3, and MS ISA Server 2006, improved reliability and performance of backup and recovery processes.
- Simplified complex technical jargon for non-technical staff, enhancing understanding across teams.
- Handled high-priority tickets for quick issue resolution and increased operational efficiency.
- Provided training to junior engineers, leading to enhanced team performance.
Mobile Support Engineer
MOL | Ministry of Labor – Sites
05.2000 - 09.2008
- Troubleshot domain environment, OS deployment, systems recovery, and Oracle application, maintained jukebox/UPS for 36 remote MOL project sites, and secured operational continuity and reliability.
- Developed procedures for handling technical issues, resulting in improved customer satisfaction.
- Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
- Simplified complex technical jargon for non-technical staff, enhancing understanding across teams.
Network Administrator
PSD | Public Security Department
03.2005 - 02.2008
- Installed and configured Cisco network devices, IOS, VPN connections, and Active Directory to enhance network functionality and security for remote sites.
- Installed new hardware components with minimal disruption to daily operations.
- Implemented comprehensive backup solutions, resulting in data protection and disaster recovery readiness.
- Conducted comprehensive audits of the company’s IT infrastructures providing insights on necessary improvements.
Technical Support Engineer
MOJ | Ministry of Justice
05.2003 - 02.2008
- Installed and maintained HP Tru64 Alpha servers, network infrastructure, and Active Directory services to ensure reliable system performance and support for Plexus imaging system deployment and client desktop operations.
- Conducted thorough troubleshooting for identifying potential software issues.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
Network Administrator
MOSA | Ministry of Social Affair
10.2004 - 09.2007
- Installed and configured Cisco network devices, IOS, VPN connections, Active Directory, client web applications, and documentation systems, while supporting remote sites and activating communication circuits.
- Improved network performance by regularly updating and maintaining software.
- Enhanced security measures with installation of advanced firewall and encryption systems.
- Implemented comprehensive backup solutions, resulting in data protection and disaster recovery readiness.
Technical Support Engineer
MODA | Ministry of Defense & Aviation
03.2002 - 10.2002
- Installed and maintained HP Tru64 Alpha servers, network infrastructure, and AD services to ensure optimal system performance and reliability.
- Facilitated training sessions for non-technical staff members on best practices for safe computer use.
- Developed comprehensive user guides to facilitate effortless use of technology.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
Support Engineer
MOI | Ministry of Interior
05.2000 - 09.2000
- Supported M.O.I. / MOE projects as a Support Engineer, managed NT 4.0 servers, configured network settings, and maintained servers and desktop PCs to ensure reliable system performance.
- Introduced data backup strategies, ensuring critical business information was always safeguarded.
- Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
- Increased system efficiency by implementing new software solutions.
Support Engineer
MOE | Ministry of Education
02.2000 - 04.2000
- Managed NT 4.0 servers and configured network settings to support M.O.I. / MOE projects.
- Introduced data backup strategies, ensuring critical business information was always safeguarded.
- Customised software applications to fit specific company requirements, boosting overall productivity.
- Managed server configurations according to industry best practices whilst maintaining data integrity at all times.
Technical Support & Geographic Engineer
MOW | Ministry of Water
05.1998 - 01.2000
- Administered GIS (Geographic Information System) and maintained plotters and storage devices.
Education
B.Sc. - Electrical Engineering
Applied Science University
Amman, JordanSkills
- Windows OS Administration
- MS Active Directory Administration
- MS Infrastructure Services Administration
- MS Exchange Management
- Windows Servers (Monitoring & performance enhancement)
- Enterprise Desktop Management
- High Availability Solution
- Virtualization (Hyper-V / VMWare)
- Blade Server Technology & Private Cloud
- Storage Management
- Well versed with Backup Administration & Operations
- Network Administration (Operational level)
- Team Management
- Good Communication skills & Problem solving
- Good Documentation & Presentation skills
- OS: Windows Servers: 2012 – 2022
- Hardware: HP, Dell and IBM
- Blade Technology: HP Blade, VC, and SIM Cloud Matrix
- Virtualization: Microsoft Hyper-V 2012 & VMWare vSphere
- Backup Solution: HP Data Protector 700 and Tape Library 4048
- Storage: HP EVA 4400 and EMC VNX 5500
- Mail: MS Exchange 2016 - 2019
Personal Information
Languages: Arabic- English.
Certification
- MCSA, Microsoft Certified Solutions Associate: Windows Server 2016.
- MCSA, Microsoft Certified Solutions Associate: Windows Server 2012.
- ITILV3 Foundation Certificate.
- MCTS Microsoft System Centre Operation Manager SCOM 2007.
- MCTS Microsoft Certified Technology Specialist.
- MCTS ISA, Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuration.
- MCSA Security (Windows Server 2003), Microsoft Certified System Administrator.
- CCNA Cisco Certified Network Association.
- MCSA (Windows Server 2003), Microsoft Certified System Administrator.
- MCSA (Windows 2000), Microsoft Certified System Administrator.
- MCP (Windows 2000), Microsoft Certified Professional.
- MCP (Windows NT Workstation 4.0), Microsoft Certified Professional.
Trainings
- Microsoft Products:
- Implementing and Administrating MS Windows NT Server Ver. 4.0.
- MS Windows 2000 Network and Operating System Essentials.
- Implementing MS Windows 2000 Professional and Server.
- Supporting Network Infrastructure using MS Windows 2000.
- Implementing and Administering MS Windows 2000 Directory Services.
- Managing MS Windows 2000 Network Environment.
- Updating System Administrator skills from Windows 2000 to Windows Server 2k3.
- Implementing and Managing MS Exchange Server 2003.
- Implementing and Managing MS ISA Server 2004, 2006.
- Installing and Configuring “System Center Operation Manager SCOM 2007”.
- WorkshopPLUS - System Center 2012 Operations Manager: Configuration, Administration & Installation.
- WorkshopPLUS - SCVMM System Center 2012 Virtual Machine Manager Implementation & Management.
- WorkshopPLUS - Windows Server 2012 R2: Hyper-v.
- Installing, Configuring, and Administering Advanced Windows Server 2012 R2 – Self-study.
- Windows Server 2016 Administration, Upgrading skills to MCSA WinSV-2016 – Self-study.
- WorkshopPLUS – Exchange Server 2019 Administration and Troubleshooting – Remote Training.
- HP Blade Systems:
- Managing and Monitoring Insight Control Environment.
- Integrating and Managing HP Blade System in the Enterprise.
- HP Systems Insight Manager v5.1, Foundations, Windows.
- HP Virtual Connect for HP Blade System.
- Cisco: Introduction to Cisco Technologies & Interconnecting Cisco Network Devices (ICND)”.
- ITIL: Completed ITIL Foundation Level Training Course.
- Academic Training: Two months practical training in IEC (Integrated Engineering Corporation) company in Amman-Jordan, specialized in maintaining Computer Systems & Networking.
Timeline
Expert Microsoft Systems Administrator
TAMKEEN Information Technology
05.2021 - 05.2026
System & Storage Administrator
TAMKEEN Information Technology
08.2013 - 04.2021
Support Engineer
MOH | Ministry of Health
04.2007 - 09.2009
Network Administrator
PSD | Public Security Department
03.2005 - 02.2008
Network Administrator
MOSA | Ministry of Social Affair
10.2004 - 09.2007
Technical Support Engineer
MOJ | Ministry of Justice
05.2003 - 02.2008
Technical Support Engineer
MODA | Ministry of Defense & Aviation
03.2002 - 10.2002
Mobile Support Engineer
MOL | Ministry of Labor – Sites
05.2000 - 09.2008
Support Engineer
MOI | Ministry of Interior
05.2000 - 09.2000
Support Engineer
MOE | Ministry of Education
02.2000 - 04.2000
System Admin & Team Lead
AL-Khaleej Computers & Electronic Systems
05.1998 - 07.2013
Technical Support & Geographic Engineer
MOW | Ministry of Water
05.1998 - 01.2000
B.Sc. - Electrical Engineering
Applied Science University