Emadaldin Abdalla
Riyadh,Riyadh Region
Summary
IT Support Specialist with over 15 years of proven experience in technical support, system administration, and database management. Possesses a strong academic background in computer science, statistics, and mathematics. Highly skilled in diagnosing and resolving hardware and software issues, supporting end-users, and ensuring the stability and security of IT systems. Known for a detail-oriented approach, strong problem-solving capabilities, and a commitment to delivering high-quality support in fast-paced environments. Seeking to leverage technical expertise within a forward-thinking organization focused on innovation and service excellence.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
IT Technical Support Specialist
Savings & Social Development Bank (SSDB)
Khartoum, Sudan
01.2017 - Current
- Installed, configured, and maintained Windows—based systems and office applications.
- Diagnosed network and application issues and resolved user incidents efficiently.
- Supported database backups, security, and day to day operations.
- I provide support to users of the banking system and resolve issues related to banking applications and the operating core banking system.
IT Technical Support Specialist
Consolidated Contractors Company (CCC)
Jazan, Saudi Arabia
03.2012 - 08.2016
- Respond to customers’ needs, questions and concerns in an accurate, effective, and timely manner.
- Diagnose desktop problems and determine the course of recovery action.
- Potential out of hours’ support.
- Assist with installing and recovering of workstations as and when required.
- Adhere to escalation procedures and promptly allocate unresolved requests.
- Assure that all work processes are properly tracked and updated through the standard ticketing (Service now) system, Report details of all hardware items that have been installed and/or removed for the updating of inventory records.
- Remote office setup in project locations, working in collaboration with JV partner’s IT departments to mobilize proposal / project teams.
- Mobility: Android/iPhone/iPad support, working closely with vendors to resolve issues.
- Support of Video Conferencing Systems.
- Printer/Plotter support and maintenance and print server administration.
- ZAIN contract administrator: evaluate agreements and invoices for accuracy and ensure timely processing of contract orders, cancellations, upgrading, Add-ons and renewals while seeking the best pricing and terms for the company.
IT Technical Support Specialist
Target Point Group
Khartoum, Sudan
12.2009 - 01.2012
- Delivered first-level support and troubleshooting for hardware and software problems.
- Created and managed user accounts, performed software updates, and responded to IT service requests.
- Assisted with LAN/WAN connectivity, printers, and peripheral devices setup.
IT Technical Support Specialist
Ministry of Culture, Youth & Sports
Khartoum, Sudan
04.2005 - 12.2009
- Maintained systems for data processing and reporting.
- Assisted with hardware installation, basic networking, and daily system health checks.
Education
Bachelor of Science - Mathematical Science, Statistics & Computer Science
Al Neelain University
Khartoum, Sudan 03.1998 - 09.2003
Skills
- Microsoft Office 365
- Power BI
- MS SQL Server
- Oracle DBA
- TCP/IP
- TCP/IP protocols
- Skilled in TCP/IP and WAN
- FTP Server
- LAN Administrator
- Remote desktop support
- Network Manage tools
- Database Management Tools
- Operating Systems
- Communication Tools
Languages
Arabic
Proficient (C2)
English
Intermediate (B1)
Timeline
IT Technical Support Specialist
Savings & Social Development Bank (SSDB)
01.2017 - Current
IT Technical Support Specialist
Consolidated Contractors Company (CCC)
03.2012 - 08.2016
IT Technical Support Specialist
Target Point Group
12.2009 - 01.2012
IT Technical Support Specialist
Ministry of Culture, Youth & Sports
04.2005 - 12.2009
Bachelor of Science - Mathematical Science, Statistics & Computer Science
Al Neelain University
03.1998 - 09.2003
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