Emaduldeen Mohamed
Makkah,02
Summary
Diligent Director of Operations with over 20 years of expertise in operations, organizational growth, and team building across many sectors. Proficient in planning; adept in increasing operational stability, efficiency, and profitability. A team-oriented individual collaborates well with senior stakeholders and successfully prioritizes duties. Results-driven Management professional organizational development and team building across multiple sectors. Highly skilled at developing, coordinating, and executing successful production plans. A track record of increasing operational stability, efficiency, and profitability. Strong collaboration with top stakeholders, capable of prioritizing tasks, turning business requirements into solutions, and attaining stated goals. Takes on a challenging new role that requires interpersonal skills, collaboration, and problem solving. Determined to provide high-quality service and consistent outcomes. A dedicated manager with great leadership, organization, and communication skills leads high-performing cross-functional teams. Leads initiatives and company operations.
Overview
22
22
years of professional experience
Work History
Director of Operation
Ghaya Pharmacies
03.2021 - Current
- Developing and governing all needed strategies for brand market share, shareholder value, and unique customer care
- Develops and implements plans, initiatives, and activities to standardize store operations & Digital marketing ( branding and E-Commerce )
- Starting a new business ( insurance business – health provider)
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Director of Operation
Ezaby Pharmacies Company
09.2020 - 02.2021
- Developing and governance for all needed strategies for brand market share, shareholder value, and unique customer care
- Develops and implements plans, initiatives, and activities keeping the standardization of stores operations
- Operational role Create and develop sales strategies and plans with all execution KPIs to achieve company goals
- Lead all activities encompassing P & L accountability, Development of the sales team, implementation of Sales processes, setting targets and tools, etc
- Lead of all the sales functions operation processes creating a sustainable revenue stream through leading teams of branches, call center, credit sales
- Deploying a structured and new sales force system to assure the efficiency of sales team and high standards of branches operations
- Provide and develop a potential business and customers from varied industries through medical insurance service to ensure revenue stream during all seasons and throughout the year
- Provide a compelling brand vision and bring it to life with future growth opportunities
- Develop the geographical proper reach for all communities and provide an efficient and effective network all over Egypt.
Chief Sales & Marketing Officer
Roshdy Pharmacies Company
01.2019 - 08.2020
- Developing and governance for all needed strategies for brand market share, shareholder value, and unique customer care
- Developing and participating in the company's 5-year future strategy as a member of the 'Masters of strategy' committee
- Develops and implements plans, initiatives, and activities keeping the standardization of stores operations
- Operational role Create and develop sales strategies and plans with all execution KPIs to achieve company goals
- Lead all activities encompassing P & L accountability, Development of the sales team, implementation of Sales processes, setting targets and tools, etc
- Lead of all the sales functions operation processes creating a sustainable revenue stream through leading teams of branches, call center, credit sales
- Deploying a structured and new sales force system to assure the efficiency of sales team and high standards of branches operations
- Provide and develop a potential business and customers from varied industries through medical insurance service to ensure revenue stream during all seasons and throughout the year
- Provide a compelling brand vision and bring it to life with future growth opportunities
- Develop and evaluate an operational processes for the Marketing department and implementing strong brand presence based on current trends and market updates.
Sales Operation Senior Area Manager
Nahdi medical company, KSA
01.2013 - 02.2019
- Leading the sales supervision team to deliver the corporate goals focusing on Sales Revenue - Top line-, also to maximize the profitability -bottom line- through controlling the operational expenses and proper implementation for commercial activities
- Controlling the standardization and streamline stores operations
- Operational role Led of all operational processes and Systems to establish proper and standard procedures in all Stores of the concerned area
- Assured the store readiness 'exterior and interior environment and atmosphere'
- Forecasted sales of area stores with creating the proper actions and initiatives to generate the forecasted sales
- Led for sales team to assure a revenue stream with high levels of profit margins through the highest level of customer service
- Led and assured the high quality with a motivated and engaged staff in all levels of the force team
- Collaborated interdependently with the other department to achieve company goals and objectives
- Worked collaboratively with Marketing on all Customer related activities (Opinion surveys, marketing campaigns etc.)
- Led and operated the area to implement all Key corporate projects (CRM, CSR, Store Manpower Excellence, E-learning etc.)
- Assured implementation of all commercial activities (profit generations, partner's supplier relations, private label performance,)
- Developed and monitored SMART objectives for direct employees
- Assured stores' display and visual merchandize strategies proper and sustainable implementation
- Forecasted sales of newly opened pharmacies and shared feedback and opinion in the new location selection
- Followed-up on and ensured compliance of team members to company regulations, policies and procedures
- Participated in the assessment centers for hiring of the new pharmacists, supervisors.
Sales Operation Store Supervisor
Nahdi medical company, KSA
01.2006 - 05.2013
- Working in agile performance to assure the proper and sustainable implementation for all corporate goals through execution for area goal and objectives
- Operational role Managed store staff and operation processes delivering heights level of customer service in stores
- Managed and implemented all store readiness goals 'exterior and interior environment and atmosphere'
- Followed up and generate sales of stores with implementing the proper actions and initiatives to achieve sales targets
- Executed all plans that create a motivated, engaged and highly qualified staff in all concerned stores
- Assured the implementation of all commercial activities (profit generations, partner's supplier relations, private label performance,).
Store Chief pharmacist
Nahdi medical company, KSA
01.2003 - 09.2006
- Implementing of all company operational standards and procedures to achieve all goals on levels of customer care and sales generation
- Operational role Managed the store operation processes and delivered the heights level of customer service in stores.
Education
B.Sc. Of Pharmaceutical Science and Clinical Pharmacy - Pharmaceutical Science
Helwan University , Egypt
Cairo07.1999
Master of Business Administration -
Geneva Business School
Geneva01.2017
Skills
- Operational Efficiency
- Strategic planning and execution
- Change Management
- Marketing Strategies
- Product Development
- Sales Promotion
- Process Improvement
- Quality Assurance
- Cost Control
- Performance Analysis
- Risk Mitigation
- Resource Allocation
- Operations Management
- Team Leadership
- Decision-Making
- Customer Service Management
- Business Leadership
- Data Analysis
- Performance Evaluation and Monitoring
- Organizational Structuring
- Budget Development
- Data Management
- P&L Management
- Revenue Growth
- Revenue Forecasting
- Business Forecasting
- Business Growth Initiatives
- Business Development
Training
- Certified Sales & Marketing Executive (Certified Sales &Marketing Institution)
- Crucial Conversations and managing business communications (Logic Training Cons.)
- Team Coaching with passion (LTC)
- Situational Leadership (LTC)
- Professional leadership (AUC.)
- Advanced Presentation Skills (Pfizer)
- Excellent in Coaching & Counseling (scope)
- 5 levels of professional leaders (LTC)
- Different social styles management (LTC)
- Retail financial metrics management (Canadian institution)
- Project management professional training (AL-Fayyad counseling center)
- Finance for non-financial training
Timeline
Director of Operation
Ghaya Pharmacies
03.2021 - Current
Director of Operation
Ezaby Pharmacies Company
09.2020 - 02.2021
Chief Sales & Marketing Officer
Roshdy Pharmacies Company
01.2019 - 08.2020
Sales Operation Senior Area Manager
Nahdi medical company, KSA
01.2013 - 02.2019
Sales Operation Store Supervisor
Nahdi medical company, KSA
01.2006 - 05.2013
Store Chief pharmacist
Nahdi medical company, KSA
01.2003 - 09.2006
B.Sc. Of Pharmaceutical Science and Clinical Pharmacy - Pharmaceutical Science
Helwan University , Egypt
Master of Business Administration -
Geneva Business School
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