Zuhoor Al Somali
Yanbu,Saudi Arabia
Summary
Results-driven Insurance Coordinator and Healthcare Administrator with over 10 years of experience in medical insurance, patient services, hospital administration, and healthcare operations. Proven expertise in insurance claims processing, patient admissions, medical records management, and coordinating with insurance providers to ensure efficient and accurate service delivery. Strong background in handling confidential information, resolving administrative issues, and supporting fast-paced healthcare environments with professionalism and attention to detail. Highly organized, dependable, and committed to delivering exceptional patient support and operational efficiency. Currently pursuing a bachelor’s degree in graphic design to expand creative and digital communication skills.
Overview
21
21
years of professional experience
Work history
Insurance coordinator
Royal Commission Medical Center
Yanbu, Saudi Arabia
2011.11 - Current
- Coordinate with insurance companies for approvals, claims, and policy verification.
- Process medical insurance claims and ensure timely payments.
- Maintain accurate patient records, insurance documents, and reports.
- Verify insurance eligibility and coverage for patients.
- Resolve insurance-related issues and provide support to patients and staff.
- Ensure compliance with insurance policies and healthcare. regulations.
- Handle confidential medical and insurance information professionally.
- Collaborate with medical departments to improve workflow and service quality.
Patient services coordinator
Star Care Medical Center
Jeddah, Saudi Arabia
2009.05 - 2009.11
- Managed front desk operations and patient appointments efficiently.
- Coordinated patient registration and maintained accurate records.
- Handled phone calls, inquiries, and appointment scheduling.
- Assisted patients with insurance and administrative procedures.
- Provided professional customer service and resolved patient concerns.
- Prepared and organized medical files and documentation.
- Coordinated with medical staff to ensure smooth daily operations.
- Maintained confidentiality of patient information and records.
Patient Admission & Medical Records Coordinator
Dr. Erfan and Sameer Saeedi General Hospital
Yanbu, Saudi Arabia
2005.05 - 2005.10
- Managed patient admission and registration processes efficiently.
- Maintained and updated medical records and patient documentation.
- Performed accurate data entry for patient and insurance information.
- Coordinated with medical departments to support daily hospital operations.
- Assisted patients with admission procedures and administrative inquiries.
- Verified insurance information and prepared related documentation.
- Organized and maintained confidential medical files and reports.
- Supported front desk and administrative activities in a fast-paced environment.
Education
Bachelor's degree - Graphic Design
Smart University of Science & Technology
United Arab Emirated 2024.12 -
Diploma - Computer Language
Canadian Academy of Education
Saudi ArabiaSkills
- Medical Insurance Coordination
- Insurance Claims Processing
- Patient Registration & Admissions
- Medical Records Management
- Administrative Support
- Data Entry & Documentation
- Customer Service
- Front Desk Operations
- Appointment Scheduling
- Communication & Interpersonal Skills
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Organization
- Confidential Records Handling
- Problem Solving
- Teamwork & Coordination
Timeline
Bachelor's degree - Graphic Design
Smart University of Science & Technology
2024.12 -
Insurance coordinator
Royal Commission Medical Center
2011.11 - Current
Patient services coordinator
Star Care Medical Center
2009.05 - 2009.11
Patient Admission & Medical Records Coordinator
Dr. Erfan and Sameer Saeedi General Hospital
2005.05 - 2005.10
Diploma - Computer Language
Canadian Academy of Education