Eman Abdullah Rasheedi
Makkah,Saudi Arabia
Summary
Head of OPD auditing and controlling highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Member – Trakcare Medical System Committee
KAMC
01.2018 - 06.2025
Head of Auditing and Controlling Department
KAMC
01.2015 - 06.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
OPD Quality Facilitator
KAMC
01.2015 - 06.2025
Member – Pathway Optimization Committee
KAMC
01.2019 - 12.2019
Coordinator – Advisory Council for Patients
KAMC
01.2016 - 12.2017
Secretary – OPD
KAMC
01.2015 - 12.2015
Acting Head – OPD Appointment Unit
KAMC
01.2014 - 12.2014
Coordinator – Appointments Across All OPD Units
KAMC
01.2010 - 12.2012
Supervisor – Surgical Unit
KAMC
01.2011 - 12.2011
Coordinator – OPD File Opening for KAMC Staff
KAMC
01.2011 - 12.2011
Clinical Secretary – Neurology & ICU Units
Heraa Hospital
01.2009 - 12.2009
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Liaised with other departments to ensure smooth inter-departmental communications.
Recording Secretary – Doctors’ Rotations
Secretary
01.2009 - 12.2009
· Liaised with other departments to ensure smooth inter-departmental communications.
· Prioritised workload to meet tight deadlines.
· Provided administrative support for projects; project completion rates improved significantly as a result.
· Completed data entry projects, verified accuracy and assigned classifications to information.
Education
Bachelor’s Degree - English Language
Umm Al-Qura University
01.2000 - 12.2004
Mini MBA - Healthcare / Organization Management
American Institute of Healthcare and Hospital Management
Hospital Management - undefined
IBS
09.2019 - 11.2019
Medical Quality Management - undefined
IBS
10.2019 - 11.2019
Healthcare Economics - undefined
IBS
Medical Services Marketing - undefined
IBS
Hajj & Umrah Services Management - undefined
KAAU
Healthcare Organization Management - undefined
Cambridge
09.2019 - 11.2019
Skills
- Performance measurement
- Six Sigma Certification
- Subject policy development
- Policy implementation
- Department development planning
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
Courses & Workshops
- Crisis and Disaster Management, Institute of Public Administration, 06/01/25
- JCI 8th Edition E-Learning Accreditation Update -2 Hospital & AMC Standards, 02/01/25
- Effective Subordinate Management Skills, Ethrai Program, 08/01/24
- Stress Management Skills in Workplace, Ethrai Program, 08/01/24
- Self – Assessment and Development Methods, Ethrai Program, 08/01/24
- The Art of Dealing With Unconscious, Ethrai Program, 08/01/24
- Innovative Think Skills, Ethrai Program, 08/01/24
- Win-Win, Ethrai Program, 07/01/24
- Intellectual Property Ambassador, KAMC (First Cohort), 01/01/24
- Motivation For Employees, Institute of Public Administration, 06/01/23
- Internal Control System, Institute of Public Administration, 01/01/23
- Lean Six Sigma Black Belt, Anexas Europe Certification, 06/01/23
- Lean Six Sigma Green Belt, Anexas Europe Certification, 06/01/23
- Institute for Healthcare Improvement – Introduction to patient safety, 02/01/22
- Institute for Healthcare Improvement – Human Factors and Safety, 02/01/22
- Institute for Healthcare Improvement – Teamwork and communication, 02/01/22
- Institute for Healthcare Improvement – Root Cause Analyses and action, 02/01/22
- Problem Solving and Decision Making, Institute of Public Administration, 01/01/21
- Improving Customer Services, Institute of Public Administration, 09/01/20
- Legal Aspect of Government Administration, Ethrai Program, 02/01/19
- Leading Institutional Transformation, Rwaad Almarfah, 01/01/19
- Costing in Healthcare, KAMC, 01/01/18
- Business Communication, Outlook, Excel, KAMC, 01/01/16
- Qlik Sense Visualization, KAMC, 01/01/18
- Quality Management (PDCA, Indicators, Policies), KAMC, 01/01/11
- Emergency Triage, Fire Safety, Hazmat, KAMC, 01/01/15
- Medical Secretary Skills, KAMC, 01/01/15
- Customer Service, Alkhaleej Training, 01/01/09
- Data Entry & Word Processing, King Abdullah Institute, 01/01/05
Accomplishments
Hajj Season Support – Hard Work (2025)
Enhancing the level of services provided to patients, increasing the number of virtual appointments (2024)
• Hajj Season Support – Hard Work (2024)
• Hajj Season Support – Hard Work (2023)
• Health Champions in fighting COVID19 Pandemic (2022)
• Certificate of Excellence – CEO of KAMC (Dec 2022)
• Hajj Season Support – Hard Work (2022)
• Quality Week Participation – International Quality Week (Nov 2023)
• Quality Week Participation – International Quality Week (Nov 2022)
• Quality Week Participation – International Quality Week (Nov 2021)
• Hard Work – Mobile App Launch (2018)
• Hajj Season Support – Hard Work (2016)
• CEO Award – JCIA Standards Contribution (2013)
• Best Employee Award (2011)
• Multiple Letters of Appreciation – KAMC Leadership (2011–2018)
• Health Champions in fighting COVID19 Pandemic (2022)
• Certificate of Excellence – CEO of KAMC (Dec 2022)
• Hajj Season Support – Hard Work (2022)
• Quality Week Participation – International Quality Week (Nov 2023)
• Quality Week Participation – International Quality Week (Nov 2022)
• Quality Week Participation – International Quality Week (Nov 2021)
• Hard Work – Mobile App Launch (2018)
• Hajj Season Support – Hard Work (2016)
• CEO Award – JCIA Standards Contribution (2013)
• Best Employee Award (2011)
• Multiple Letters of Appreciation – KAMC Leadership (2011–2018)
• Best Employee Award (2011)
• Multiple Letters of Appreciation – KAMC Leadership (2011–2018)
• Health Champions in fighting COVID19 Pandemic (2022)
• Certificate of Excellence – CEO of KAMC (Dec 2022)
• Hajj Season Support – Hard Work (2022)
• Quality Week Participation – International Quality Week (Nov 2023)
• Quality Week Participation – International Quality Week (Nov 2022)
• Quality Week Participation – International Quality Week (Nov 2021)
• Hard Work – Mobile App Launch (2018)
• Hajj Season Support – Hard Work (2016)
• CEO Award – JCIA Standards Contribution (2013)
• Best Employee Award (2011)
• Multiple Letters of Appreciation – KAMC Leadership (2011–2018)
Timeline
Medical Quality Management - undefined
IBS
10.2019 - 11.2019
Hospital Management - undefined
IBS
09.2019 - 11.2019
Healthcare Organization Management - undefined
Cambridge
09.2019 - 11.2019
Member – Pathway Optimization Committee
KAMC
01.2019 - 12.2019
Member – Trakcare Medical System Committee
KAMC
01.2018 - 06.2025
Coordinator – Advisory Council for Patients
KAMC
01.2016 - 12.2017
Head of Auditing and Controlling Department
KAMC
01.2015 - 06.2025
OPD Quality Facilitator
KAMC
01.2015 - 06.2025
Secretary – OPD
KAMC
01.2015 - 12.2015
Acting Head – OPD Appointment Unit
KAMC
01.2014 - 12.2014
Supervisor – Surgical Unit
KAMC
01.2011 - 12.2011
Coordinator – OPD File Opening for KAMC Staff
KAMC
01.2011 - 12.2011
Coordinator – Appointments Across All OPD Units
KAMC
01.2010 - 12.2012
Clinical Secretary – Neurology & ICU Units
Heraa Hospital
01.2009 - 12.2009
Recording Secretary – Doctors’ Rotations
Secretary
01.2009 - 12.2009
Bachelor’s Degree - English Language
Umm Al-Qura University
01.2000 - 12.2004
Mini MBA - Healthcare / Organization Management
American Institute of Healthcare and Hospital Management
Healthcare Economics - undefined
IBS
Medical Services Marketing - undefined
IBS
Hajj & Umrah Services Management - undefined
KAAU
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