Eman Alaa
Tabuk,Saudi Arabia
Summary
Highly skilled professional with expertise in client liaison, legal research, and time management. Proficient in Microsoft Office Suite and law software, with a strong understanding of legal procedures and case management. Adept at interpersonal communication and client handling techniques, aiming to leverage these skills to contribute effectively to a dynamic legal team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Legal secretary
Alarablawyers
Tabuk, Tabuk Region
08.2024 - Current
- Managed confidential information with utmost discretion, ensuring privacy and compliance.
- Improved client relationships with professional communication skills.
Bancassurrance specialist
Metlife
cairo, Egypt
05.2023 - 07.2024
- Boosted sales through persuasive selling techniques.
- Implemented sales strategies learnt during training periods which positively impacted overall sales performance.
Customer service supervisor
Elaraby Group
Cairo, Egypt
03.2022 - 04.2023
- Maintained high levels of customer satisfaction through effective problem resolution.
- Prepared detailed reports on team performance, identifying areas for improvement.
Customer service specialist
Elaraby Group
Cairo, Egypt
01.2021 - 02.2022
- Provided product information, increasing customer knowledge.
- Used company CRM system for efficient data tracking and record-keeping.
Sales specialist
Unionaire
Cairo, Egypt
09.2019 - 04.2020
Customer Service
Vodafone
Cairo, Egypt
08.2018 - 05.2019
Education
Bachelor of Laws - LLB - Good
Ain Shams University
Cairo 09.2016 - 05.2019
Skills
- Client liaison proficiency
- Knowledge in legal research
- Time management mastery
- Microsoft office suite mastery
- Interpersonal communication strength
- Knowledge of legal procedures
- Law software
- Case management expertise
- Client handling techniques
Languages
English
Upper intermediate
Timeline
Legal secretary
Alarablawyers
08.2024 - Current
Bancassurrance specialist
Metlife
05.2023 - 07.2024
Customer service supervisor
Elaraby Group
03.2022 - 04.2023
Customer service specialist
Elaraby Group
01.2021 - 02.2022
Sales specialist
Unionaire
09.2019 - 04.2020
Customer Service
Vodafone
08.2018 - 05.2019
Bachelor of Laws - LLB - Good
Ain Shams University
09.2016 - 05.2019
Custom
"I studied customer type , aspects of legal affairs, and completed a diploma in banking and bancassurance."
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