Eman Alaa
Tabuk,Saudi Arabia
Summary
Highly skilled professional with expertise in client liaison, legal research, and time management. Proficient in Microsoft Office Suite and law software, with a strong understanding of legal procedures and case management. Adept at interpersonal communication and client handling techniques, aiming to leverage these skills to contribute effectively to a dynamic legal team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Legal secretary
Alarablawyers
Tabuk, Tabuk Region
2024.08 - Current
- Managed confidential information with utmost discretion, ensuring privacy and compliance.
- Improved client relationships with professional communication skills.
Bancassurrance specialist
Metlife
cairo, Egypt
2023.05 - 2024.07
- Boosted sales through persuasive selling techniques.
- Implemented sales strategies learnt during training periods which positively impacted overall sales performance.
Customer service supervisor
Elaraby Group
Cairo, Egypt
2022.03 - 2023.04
- Maintained high levels of customer satisfaction through effective problem resolution.
- Prepared detailed reports on team performance, identifying areas for improvement.
Customer service specialist
Elaraby Group
Cairo, Egypt
2021.01 - 2022.02
- Provided product information, increasing customer knowledge.
- Used company CRM system for efficient data tracking and record-keeping.
Sales specialist
Unionaire
Cairo, Egypt
2019.09 - 2020.04
Customer Service
Vodafone
Cairo, Egypt
2018.08 - 2019.05
Education
Bachelor of Laws - LLB - Good
Ain Shams University
Cairo 2016.09 - 2019.05
Skills
- Client liaison proficiency
- Knowledge in legal research
- Time management mastery
- Microsoft office suite mastery
- Interpersonal communication strength
- Knowledge of legal procedures
- Law software
- Case management expertise
- Client handling techniques
Languages
English
Upper intermediate
Timeline
Legal secretary
Alarablawyers
2024.08 - Current
Bancassurrance specialist
Metlife
2023.05 - 2024.07
Customer service supervisor
Elaraby Group
2022.03 - 2023.04
Customer service specialist
Elaraby Group
2021.01 - 2022.02
Sales specialist
Unionaire
2019.09 - 2020.04
Customer Service
Vodafone
2018.08 - 2019.05
Bachelor of Laws - LLB - Good
Ain Shams University
2016.09 - 2019.05
Custom
"I studied customer type , aspects of legal affairs, and completed a diploma in banking and bancassurance."