Eman Alamoudi

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Reduced response time for customer inquiries by implementing updated tracking system, leading to faster and more accurate responses.
• Conducted regular reviews of client accounts, identifying opportunities for growth and improvement.
• Delivered exceptional service by thoroughly understanding needs of each client account in my portfolio.
• Assisted in development of marketing campaigns targeting specific demographics within customer base that resulted in increased leads generated from those demographics.

• Overseeing the team's work, from communications and responses.
• Review and comment customer service team work reports
• Participate in the work of communications in the event consultants are busy interviewing clients
• Supervise and feed social media content
• Working to update documents in Google Drive and formatting that help in -creating database and feedback from customer interviews or contacts with them
• Coordinate the work of the customer service team and distribute tasks among them
• Managing the quality of the work of the customer service team and the venue with highlights and general appearance
• Completed [Number] outbound follow-up calls each day to qualified prospects interested in [Type] offerings.

• Fostered positive learning environment by establishing clear expectations and offering consistent support to students.
• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Taught students study techniques and strategies for succeeding on grammar and composition tests.
• Met with students and discussed educational goals and expectations.

• Organized meetings for administration and preparing there agenda and meeting minutes afterwards .
• Mange all communications affairs
  between our department and all other departments
  • Making lists and statistics related to our department

• Sell individual and corporate cases and perform necessary checks to ensure full client eligibility
• Research and develop possible new services to be offered to clients
• Manage client feedback and complaints proactively in line with company procedures
• Keeps abreast of immigration law changes that affect their area or expertise
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.