EMAN ALHAMDAN
Riyadh
Summary
Dynamic professional with expertise in CRM systems, including Salesforce and ServiceNow, and a strong focus on sales operations and process improvement. Proven ability to manage pipelines effectively while excelling in stakeholder and partner management. Skilled in negotiation and communication, with a comprehensive understanding of customer and contract lifecycle management. Adept at cross-functional collaboration, reporting, and performance analysis to drive business success. Committed to leveraging skills for continued growth in strategic roles within the industry.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Sales Operations Specialist
DETASAD
04.2024 - Current
- Manage CRM data integrity and pipeline monitoring across 67 active enterprise accounts, ensuring accurate forecasting and real-time visibility for management.
- Oversee full customer lifecycle from post-sales support through contract renewal, ensuring seamless customer experience.
- Monitor sales performance metrics and market trends, preparing operational reports to support strategic decision-making and identify new business opportunities.
- Collaborate with sales, finance, and delivery teams to ensure operational efficiency and alignment across all customer-facing activities.
- Develop and implement client retention strategies to enhance loyalty, reduce churn, and drive long-term account growth.
Sales Operations Officer
DETASAD
02.2022 - 04.2024
- Directed strategic follow-up initiatives on overdue accounts, successfully recovering 40% of outstanding balances within Q2 2025, thereby improving cash flow.
- Maintained highest standards of CRM system accuracy, ensuring precise documentation and integrity of critical customer and sales data.
- Facilitated comprehensive sales planning activities, including quota allocation, forecasting, and rigorous pipeline monitoring.
- Reengineered internal sales workflows, significantly enhancing efficiency of lead management and order processing operations.
Inside Sales Executive
DETASAD
04.2020 - 02.2022
- Supported sales operations across multiple stakeholders, ensuring accurate pipeline tracking and reporting.
- Delivered insights to support business planning and improve sales performance.
- Facilitated alignment between sales, finance and operations teams.
- Followed up on overdue invoices and contributed to recovering outstanding balances and Managed over 30 customer calls per day.
HR Coordinator
SATCO
09.2015 - 05.2018
- Post job openings, screen resumes, schedule interviews, coordinate background checks, and facilitate new hire orientation.
- Maintain accurate and up-to-date digital and physical personnel files, including forms and employment contracts.
Card Issuance Officer
SABB BANK
06.2014 - 04.2015
- Managed customer data entry and card issuance operations within core banking systems, ensuring accuracy, confidentiality, and seamless customer experience.
Education
Bachelor of Business Administration -
Imam University
Skills
- CRM Systems (Salesforce & ServiceNow)
- Sales Operations & Process Improvement
- Pipeline Management
- Stakeholder & Partner Management
- Negotiation & Communication
- Customer & Contract Lifecycle Management (CLM)
- Cross-functional Collaboration
- Reporting & Performance Analysis Stakeholder
Certification
- Project Management Professional (PMP)
- Administrative Reports and Data Analysis
- Strategic Leadership
Timeline
Sales Operations Specialist
DETASAD
04.2024 - Current
Sales Operations Officer
DETASAD
02.2022 - 04.2024
Inside Sales Executive
DETASAD
04.2020 - 02.2022
HR Coordinator
SATCO
09.2015 - 05.2018
Card Issuance Officer
SABB BANK
06.2014 - 04.2015
Bachelor of Business Administration -
Imam University