Eman Ali
Riyadh
Summary
Professional department store management expert with demonstrated ability to drive sales and enhance customer experiences. Adept at leading and motivating teams to achieve business goals in fast-paced retail environments. Strong focus on inventory management, merchandising, and operational efficiency. Known for adaptability, problem-solving skills, and fostering collaborative work culture.
Overview
13
13
years of professional experience
Work History
Department store manager
Rubaiyat
01.2021 - Current
- Maintained a clean, organized store environment that facilitated efficient operations and a positive shopping experience for customers.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly, driving increased revenue growth.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Product knowledge trainer
RUBAIYAT FASHION
01.2019 - Current
- Trained product knowledge for fabric and styles for dress and RTW AND shoes& bags
- GOCCI-D&G- BALANCEIAGA-GA -YSL-ZIMMERMAN -BV- ALBERTA FERRETTE-
- TRAINED CUSTOMER SERVICE -KPIS
- SALES SKILLS
- I HAVE ONE DEPARTMENT STORE & TWO STORES IN KINGDOM &SIX STORES IN CINTERIA
- My work is to develop the stuff in knowledge & customer service
Resident Trainer
AL Shaya
01.2016 - Current
- I worked in 14 stores in Riyadh and remote area
- I am visit the stores daily to give the artist training about the makeup & induction & coaching to makeup certification & training how to do customer services five star (mac experience)
- In weekend I always support on floor to support and drive sales & give the artist feedback to develop the customer service
- Response to do update four time in year & follow up
- Response to do basic school for new joiner
- Good communication with managers to do follow up on sale & keep give feedback to make our opportunity to straightness
- Encourage the employee to sharing our artistry &use social media
Store Manager
AL Shaya
01.2016 - Current
- Achieve target
- Prepare admin reports
- Maintained effective customer relationships by delivering professional sales service
- Ensure the store's standards are maintained to guarantee a clean and healthy atmosphere for both shoppers and workers
Sales Manager
Al futtaim Group
01.2014 - 01.2016
- Ensure all staff are received monthly sales targets and monitor daily, weekly and monthly stores performance
- Identify training needs for employees and evaluate the training's results
- Participate staff training and development
- Be sure that the latest guide line are lunching on time & correct
- Control the stock situation in store & making IPT to avoid any problem
- Weekly meetings with Staff to discuss the results
- Control the VM
Trainer, Benefit
Radwa Company
01.2014 - 12.2014
- Mentored and trained staff in makeup skills to delivering professional sales service
- Providing feedback to ensure the learners develop their skills and have a clear understanding of their curriculum and what is required of them to complete their programme
- Prdecut knolegment training
Assistant Store Manager
AL Shaya
01.2012 - 01.2014
- Achieve target
- Ensure the store's standards are maintained to guarantee a clean and healthy atmosphere for both shoppers and workers
- Devolp makeup skills
Education
High school -
Riyadh, KSASkills
- Flexibility
- Passion
- Store Inspection
- Reporting
- Team Building
- Motivational Skills
- Interpersonal Skills
- Leading by Example
- Hard Worker
- Store operations
- Employee Scheduling
- Merchandise planning
- Sales Analysis
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Team motivation
- Team leadership and coaching
- Customer Service Management
- Relationship building and management
- Customer Relations
- Flexible Schedule
- Team Building and Leadership
- Goals and performance
- Team Development
- Delegating Work
- Sales Strategies
- POS Systems
- Risk Management
- Leading Staff Meetings
- Culture development
- Special Events
Languages
Arabic
English
Personal Information
- Date of Birth: 10/18/84
- Gender: Female
- Nationality: Saudi Arabia
- Marital Status: Single
Timeline
Department store manager
Rubaiyat
01.2021 - Current
Product knowledge trainer
RUBAIYAT FASHION
01.2019 - Current
Resident Trainer
AL Shaya
01.2016 - Current
Store Manager
AL Shaya
01.2016 - Current
Sales Manager
Al futtaim Group
01.2014 - 01.2016
Trainer, Benefit
Radwa Company
01.2014 - 12.2014
Assistant Store Manager
AL Shaya
01.2012 - 01.2014
High school -
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