Eman Alreemi
Nissan Call Center Agent and Takata Recall Specialist
Jeddah
Summary
A dedicated professional with a proven success into the automotive and takata fields solving and facilitating customer maintenance and recall inquires with highest degree of accuracy and professionalism.
High levels of English communications and interpersonal skills dealing with a wide range of stakeholders within the automotive sector.
Very calm under pressures with a focus on solution-based perspective to put customers first and provide outstanding outcomes.
A Very good ability to analyze, plan, and manage work processes
Ability to achieve immediate and long-term goals.
Strong teamwork management skills
Solid writing, editing, and oral communication skills (English and Arabic
Professional presentation skills
Overview
2
2
years of professional experience
Work History
Call Center Agent and Takata Recall Specialist
Nissan Saudi Arabia
12.2022 - Current
Effectively managing a territory to ensure that critical Takata airbag recalls are completed, or cases closed on identified Nissan vehicles in their assigned geography.
Subject matter expert on Takata Airbag Recall information
Contact dealerships and independently to facilitate maintenance repairs, or close cases with required documentation.
Utilize Salesforce to review air bag case closures.
Utilize mapping and route optimization tools to effectively maximize productivity.
Educate VIN owners on the extreme importance of getting their vehicles repaired.
Overcome hesitancy and reticence from VIN owners, facilitating repairs.
Develop relationships and work closely with Nissan Dealerships in the assigned Saudi market.
Proven experience interacting with customers in person, via phone, and email.
Stocking and Store Display Clerk
RW&CO.
10.2017
- Responsible for receiving merchandise, unloading or unpacking it, and stocking shelves
Education
BBA - E-Commerce
Saudi Electronic University
Jeddah, Saudi Arabia 05.2001 -
International Business Management Diploma -
Greystone College
Toronto, CanadaFrench Communication 1 -
Upper grand School Continuing Education
Guelph, CanadaMicrosoft Office - Advanced Level - undefined
Upper grand School Continuing Education
Guelph, CanadaIntroduction to French Language - undefined
Conestoga College
Kitchener, CanadaCertificate of Marketing - undefined
Concordia University
Montreal, CanadaCertificate of Human Resource - undefined
Concordia University
Montreal, CanadaEnglish Language Advanced Certificate - undefined
McGill University
Montreal, CanadaHigh School Certificate - undefined
51 Secondary School
Jeddah, Saudi ArabiaSkills
- Automotive Technician background knowledge in the automotive industry Strong communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives Ability to make independent decisions in the field positively impacting business objectives
- Excellent written, verbal and communication skills
- Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers and community leaders
- Strong interpersonal skills
- Ability to work a non-traditional schedule, weekends and evenings
Referencesavailable
True
Birthyear
1984
Personal Information
Age: 40
Languages
Arabic
English
French
Timeline
Call Center Agent and Takata Recall Specialist
Nissan Saudi Arabia
12.2022 - Current
Stocking and Store Display Clerk
RW&CO.
10.2017
BBA - E-Commerce
Saudi Electronic University
05.2001 -
International Business Management Diploma -
Greystone College
French Communication 1 -
Upper grand School Continuing Education
Microsoft Office - Advanced Level - undefined
Upper grand School Continuing Education
Introduction to French Language - undefined
Conestoga College
Certificate of Marketing - undefined
Concordia University
Certificate of Human Resource - undefined
Concordia University
English Language Advanced Certificate - undefined
McGill University
High School Certificate - undefined
51 Secondary School
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