Summary
Overview
Work History
Education
Skills
Certification
Courses
Timeline
Generic

Eman AlSayouhi

Digital Transformation Specialist
Riyadh,Saudi Arabia

Summary

Dynamic Digital Transformation Specialist with a proven track record at Saudi National Bank AlAhli, excelling in project management and customer experience. Expert in driving innovation and stakeholder communication, working on delivering a Digital CX System. Adept at data analysis and fostering teamwork, ensuring projects meet strategic goals and enhance organizational efficiency.

Overview

18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Digital Transformation Specialist

Confidential
Riyadh, Saudi Arabia
01.2021 - Current
  • Project Manager, Collaborated with cross-functional teams to achieve project goals on time and within budget. Managed various projects including Customer Experience (CX), Innovation and Internal Auditing.
  • Responsible for Managing and handling Digital Government Authority (DGA) Requirements, (Qiyas)
  • Responsible for end-to-end delivery and of a Digital Customer Experience (CX) System, including System configuration, cross-functional requirements gathering, business alignment, launch execution and ongoing maintenance and support.
  • Provide technical consultation and support all across organization.
  • Driving awareness and knowledge on emerging digital transformation trends and tools by curating and distributing a monthly insights letter, published on the internal website and shared across the department.
  • Innovation committee Secretary were insuring Strategy implantation, Managing innovation initiatives, Supporting Communication among stakeholders and insuring efficient workflow and task executions.
  • Evaluate incoming technical proposals to support project selection and decision-making processes.

IT Specialist

Confidential
01.2021 - Current

Effective Member of infrastructure team.

Handling Networking Projects and facilitating on-site vendors meetings.

System Analyst/ IT Project Manager

Saudi National Bank AlAhli (SNB)
01.2012 - 01.2015

IT project manager

  • Perform risk assessments to develop response strategies.
  • Convert the agreed solution to a testable functional description via Use Cases.

System Analyst (payment Engine Replacement, Core Banking, Anti-Money Laundry Projects)

  • Organizing and facilitating workshops to drive out, assess and prioritize requirements and to define the boundaries of the system and scope of the system for each release.
  • Identifying business processes, collecting business process Information and collating information about the processes.
  • Documenting business requirements and Converting generalized requirements to a testable functional description via Use Cases.
  • Using attributes and traceability of project requirements to assist in managing the scope and manage changing requirements

System Analyst

Procare Hospital
09.2007 - 02.2008
  • Effective member of a comity that is responsible for selecting and installing Hospital Information System.
  • Organizing and facilitating meeting to drive out Hospital requirements.
  • Documenting and mapping the requirements to the proposed systems

Education

Master of Science - Computing And Security

King's College London
London, United Kingdom
09.2008 - 08.2010

Bachelor of Science - Computer And Information Systems

King Faisal University ,
Dammam, Saudi Arabia
04.2001 - 06.2006

Skills

Digital transformation

Project management

Customer experience

Data analysis

Stakeholder communication

Innovation management

Knowledge sharing

Teamwork and collaboration

Cryptography Algorithms

Certification

ECES CERTIFICATE (EC-Council Certified Encryption Specialist)

Courses

  • Customer Experience Masterclass and CCXP exam Preparation workshop
  • Certified Data Management Professional (CDMP)
  • Togaf 9 Foundation
  • PMP
  • مبادئ التحول الرقمي
  • مقدمة الى البنية المؤسسية أحد برامج قدراتك ( هيئة الحكومة الوطنية
  • المراجعة الداخلية وفق متطلبات المواصفة القياسيةالأيزو
  • صياغة و اعداد السياسات و الاجراءات و الأدلة و المعايير في المؤسسات الحكومية
  • Ms project

Timeline

ECES CERTIFICATE (EC-Council Certified Encryption Specialist)

07-2021

Digital Transformation Specialist

Confidential
01.2021 - Current

IT Specialist

Confidential
01.2021 - Current

System Analyst/ IT Project Manager

Saudi National Bank AlAhli (SNB)
01.2012 - 01.2015

Master of Science - Computing And Security

King's College London
09.2008 - 08.2010

System Analyst

Procare Hospital
09.2007 - 02.2008

Bachelor of Science - Computer And Information Systems

King Faisal University ,
04.2001 - 06.2006
Eman AlSayouhiDigital Transformation Specialist