Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Eman Elsayed

Eman Elsayed

Riyadh,Riyadh Region

Summary

to work in a dynamic professional environment and utilize my

Creativity for benefit of the organization and myself

Overview

3
3
years of professional experience
1
1
Certification

Work history

IT help desk

BTS company
Riyadh, Saudi Arabia
12.2019 - 12.2022
  • Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
  • Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Offered bespoke solutions to tackle security and performance issues.

Education

Bachelor of engineering - Electronics and Communications Engineering

Mansoura University-faculty of engineering
egypt

Skills

  • routers and switches configuration
  • Hardware maintenance
  • Data entry
  • Desktop support
  • Skilled in TCP/IP and WAN
  • End-user training
  • Staff education and training
  • Application Programming Interface

Certification


CCNA: Cisco Certified Network Associate (certified)

CCNP: .Cisco certified specialist – Enterprise Core (certified)

. Cisco Certified Network Professional Enterprise (certified)

MCSA: Microsoft Certified System Administrator

Microsoft Azure

Timeline

IT help desk

BTS company
12.2019 - 12.2022

Bachelor of engineering - Electronics and Communications Engineering

Mansoura University-faculty of engineering

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Eman Elsayed