Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Work history
Assistant Manager
Al-Andalusmall hotel
Jeddah
12.2020 - 12.2022
Sales and Marketing and front Office
Administrative Officer
Assila Hotel
Jeddah
10.2016 - 08.2017
Administrative Officer
Intercontinental Hotel
Jeddah
04.2014 - 06.2016
Administrative Officer
Intercontinental Hotel Jeddah
01.2009 - 06.2011
And responsibilities :
Ensure all administration procedures are maintained to hotel and company standards
Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
Understand the hotel credit policy and ensure it is applied while making group reservations
Positively contribute to all the sales activities within the hotel and maximize sales opportunities
Anticipate client's needs and ensure that credit and billing instructions are clearly mentioned and supported
Ensure all reservations and requests are confirmed within 24 hours
Receive booking requests by telephone, fax, email and work to confirm bookings with guests, and be careful to give initial to senior customers
Changing and canceling reservations on request using the computer reservation system
Communicate with companies and government departments to book and confirm bookings
Check prices and special offers at the hotel to reach the highest number of bookings
Save and document all correspondence with customers
Sending a report in the event of an emergency that poses a health and safety hazard in accordance with the hotel's instructions and laws
Implementing plans and executive programs for marketing management
Suggest improvement, remedial and preventive measures that improve the performance of the work by its management
Carry out all the tasks required by the Marketing and Sales Manager and the Marketing and Sales Coordinator within the Sales and Marketing Division
Submit a weekly report to the Marketing and Sales Manager to indicate what has been done and what has been delayed with a reason
Production supervisor
Jamjoom Pharma
Jeddah
10.2005 - 09.2008
Tasks and responsibilities :
Receiving and implementing on-line production plans
Ensuring the human needs of the line of technical workers and operators
Monitor the operation of the line at assumed speeds to achieve the assumed goal of production
Delivery of the finished product to the warehouses
Submit periodic reports to the production manager
Education
A Bachelor degree - Science (Microbiology
King Abdelaziz University
Skills
Language
Computer Courses:
From New Horizon institute:
Beginning Dos (8 H) Microsoft Windows (16H) Microsoft Word (24H) Microsoft Excel (8H) Microsoft Power Point (8H
Skills:
Ability to organize and create
Tact, good behavior and promptness
Flexibility and adaptation to work pressure
Communicate with others and teamwork
Have a good ability to build constructive social relationships
Full adaptation within the team
Discipline and time management
Respect for labor laws and the constant pursuit of personal development
Take an active role and continuous role for the place I work and develop my abilities and reach the best in my field of work
Certification
From Harvard Manage Mentor: (from IHG hotels group) Attend training courses topic: Time Management
Attend training courses topic: topic Stress Management Attend training courses topic: Budgeting
Attend training courses topic: Customer Focus
Cluster Director of Sales & Marketing at Al Hamra Residence | Al Hamra Village HotelCluster Director of Sales & Marketing at Al Hamra Residence | Al Hamra Village Hotel