Assistant Manager
Al-Andalusmall hotel
Jeddah
12.2020 - 12.2022
- Sales and Marketing and front Office
Eman Abdulkarim Mohammed Saleh
jeddah,saudia arabia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Work history
Administrative Officer
Assila Hotel
Jeddah
10.2016 - 08.2017
Administrative Officer
Intercontinental Hotel
Jeddah
04.2014 - 06.2016
Administrative Officer
Intercontinental Hotel Jeddah
01.2009 - 06.2011
- And responsibilities :
- Ensure all administration procedures are maintained to hotel and company standards
- Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
- Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
- Understand the hotel credit policy and ensure it is applied while making group reservations
- Positively contribute to all the sales activities within the hotel and maximize sales opportunities
- Anticipate client's needs and ensure that credit and billing instructions are clearly mentioned and supported
- Ensure all reservations and requests are confirmed within 24 hours
- Receive booking requests by telephone, fax, email and work to confirm bookings with guests, and be careful to give initial to senior customers
- Changing and canceling reservations on request using the computer reservation system
- Communicate with companies and government departments to book and confirm bookings
- Check prices and special offers at the hotel to reach the highest number of bookings
- Save and document all correspondence with customers
- Sending a report in the event of an emergency that poses a health and safety hazard in accordance with the hotel's instructions and laws
- Implementing plans and executive programs for marketing management
- Suggest improvement, remedial and preventive measures that improve the performance of the work by its management
- Carry out all the tasks required by the Marketing and Sales Manager and the Marketing and Sales Coordinator within the Sales and Marketing Division
- Submit a weekly report to the Marketing and Sales Manager to indicate what has been done and what has been delayed with a reason
Production supervisor
Jamjoom Pharma
Jeddah
10.2005 - 09.2008
- Tasks and responsibilities :
- Receiving and implementing on-line production plans
- Ensuring the human needs of the line of technical workers and operators
- Monitor the operation of the line at assumed speeds to achieve the assumed goal of production
- Delivery of the finished product to the warehouses
- Submit periodic reports to the production manager
Education
A Bachelor degree - Science (Microbiology
King Abdelaziz University
Skills
- Language
- Computer Courses:
- From New Horizon institute:
- Beginning Dos (8 H) Microsoft Windows (16H) Microsoft Word (24H) Microsoft Excel (8H) Microsoft Power Point (8H
- Skills:
- Ability to organize and create
- Tact, good behavior and promptness
- Flexibility and adaptation to work pressure
- Communicate with others and teamwork
- Have a good ability to build constructive social relationships
- Full adaptation within the team
- Discipline and time management
- Respect for labor laws and the constant pursuit of personal development
- Take an active role and continuous role for the place I work and develop my abilities and reach the best in my field of work
Certification
From Harvard Manage Mentor: (from IHG hotels group) Attend training courses topic: Time Management
Attend training courses topic: topic Stress Management Attend training courses topic: Budgeting
Attend training courses topic: Customer Focus
Additional Information
- .
Languages
English
Intermediate
Timeline
Assistant Manager
Al-Andalusmall hotel
12.2020 - 12.2022
Administrative Officer
Assila Hotel
10.2016 - 08.2017
Administrative Officer
Intercontinental Hotel
04.2014 - 06.2016
Administrative Officer
Intercontinental Hotel Jeddah
01.2009 - 06.2011
Production supervisor
Jamjoom Pharma
10.2005 - 09.2008
A Bachelor degree - Science (Microbiology
King Abdelaziz University
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