Emerson Isla
San Roque, San Jacinto, Pangasinan,Philippines
Summary
Strategic leader with expertise in workplace mediation and problem analysis. Skilled in staff development, crisis management, and task prioritisation. Experienced in performance evaluation, compliance monitoring, and conflict resolution, driving organisational success through targeted initiatives and continuous improvement.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Delivery Hub Supervisor
Speed Express Transport Inc.
Dagupan City, Pangasinan, Philippines
2022.06 - 2025.09
- Resolved customer complaints promptly, increasing customer satisfaction rates.
- Assisted in the recruitment process for hiring quality staff members.
- Monitored employee attendance records for maintaining discipline within the team.
- Organised team resources to improve project timelines.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Fostered a positive work culture to boost employee morale.
- Implemented company policies to maintain high standards of service delivery.
- Coordinated with other supervisors to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
Sprinter
Speed Express Transport Inc.
Dagupan City, Pangasinan, Philippines
2020.09 - 2022.05
- Maintained accurate records to streamline parcel tracking.
- Cleaned work area, promoted a healthy and safe environment.
- Kept up-to-date knowledge about packaging techniques for improved performance.
- Packed parcels for safe and secure transportation.
- Improved warehouse efficiency by meticulously sorting and arranging items.
- Ensured smooth operations with regular maintenance of packing machines.
- Wrapped delicate items carefully for damage-free transit.
- Verified order details against invoices, eliminated errors in deliveries.
- Checked inventory to maintain adequate stock levels.
- Collaborated with team members to optimise workflow in the warehouse.
Cluster Marketing
Motortrade Topline Inc.
Dagupan City, Pangasinan, Philippines
2019.01 - 2020.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cluster Head
Motortrade Topline Inc.
Dagupan City, Pangasinan, Philippines
2019.06 - 2019.12
- Coordinated with managers to enhance interdepartmental collaboration and streamline operations.
- Cultivated positive work environment, boosting employee engagement and retention.
- Optimized resource allocation through strategic planning and forecasting for improved operational effectiveness.
- Drove sales initiatives resulting in market share growth.
Marketing Assistant
Motortrade Topline Inc.
Dagupan City, Pangasinan, Philippines
2014.09 - 2019.05
- Boosted social media presence through regular, engaging updates, increasing audience interaction.
- Assisted in organizing trade shows to increase company visibility.
- Established tracking systems for online marketing activities to monitor effectiveness.
- Coordinated creation of press releases, enhancing media coverage and brand visibility.
- Organised customer database to strengthen targeted marketing efforts and improve campaign effectiveness.
- Coordinated with sales team for product promotion strategies.
Education
Bachelor of Science - Information Technology
AMA Computer College
Dagupan City, Pangasinan, Philippines 2009.06 - 2013.04
High School Diploma -
San Jacinto Catholic School
San Jacinto, Pangasinan, Philippines 2005.06 - 2009.03
Diploma -
Sta. Maria Elementary School
San Jacinto, Pangasinan, Philippines 1999.06 - 2005.03
Skills
- Leadership competence
- Customer services excellence
- Workplace mediation
- Problem analysis
- Staff development
- Crisis handling
- Task prioritisation
- Marketing strategy
- Performance evaluation
- Staff management
- Compliance monitoring
- Conflict resolution
Timeline
Delivery Hub Supervisor
Speed Express Transport Inc.
2022.06 - 2025.09
Sprinter
Speed Express Transport Inc.
2020.09 - 2022.05
Cluster Head
Motortrade Topline Inc.
2019.06 - 2019.12
Cluster Marketing
Motortrade Topline Inc.
2019.01 - 2020.03
Marketing Assistant
Motortrade Topline Inc.
2014.09 - 2019.05
Bachelor of Science - Information Technology
AMA Computer College
2009.06 - 2013.04
High School Diploma -
San Jacinto Catholic School
2005.06 - 2009.03
Diploma -
Sta. Maria Elementary School
1999.06 - 2005.03