Emily Lupton
Sellicks Beach
Summary
Hardworking and passionate professional with strong organisational skills eager to secure entry-level Library Officer position. Ready to work collaboratively and independently to achieve company goals. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front of House Employee
The Little Rickshaw
10.2021 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Waitress, Bartender, Maître d'
Strathmore Hotel
11.2015 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Kitchen Hand
Lenzerheide Restaurant
09.2013 - 05.2015
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
Certificate III Hospitality -
VET Network Australia
01.2015
Certificate II Retail -
Training Prospects
01.2016
Responsible Service of Alcohol -
Galaxy Training Australia
01.2017
Motor Vehicle Driver's Licence -
South Australian
01.2017
Skills
- Ability to accurately process customer transactions and possess sound computer skills
- Ability to build rapport through outstanding customer service
- Well organised with good time management skills and ability to handle pressure and be efficient in a busy environment
- Strong work ethic: reliable, punctual, committed, flexible and able to use initiative
- Willing to undertake training and able to quickly learn new skills and work practices and assist in the training of others
- Understands social and cultural sensitivities
Skills
- Working to W.H.S. standards of strict hygiene methods/maintenance of workplace hygiene
References
- Tim Riemann, Manager Strathmore Hotel
PH: 0421 344 200. E: Tim@strath.com.au
- Councillor Andrew Stratford, Adelaide Hills Council
PH: 0408 800 946, E: astrat@bigpond.net.au
- Adam Swift, Lecturer, Certificate III Hospitality
PH: 0406 311 895 E: adam@swifttrainingsolutions.com.au
Timeline
Front of House Employee
The Little Rickshaw
10.2021 - Current
Waitress, Bartender, Maître d'
Strathmore Hotel
11.2015 - 10.2021
Kitchen Hand
Lenzerheide Restaurant
09.2013 - 05.2015
Certificate III Hospitality -
VET Network Australia
Certificate II Retail -
Training Prospects
Responsible Service of Alcohol -
Galaxy Training Australia
Motor Vehicle Driver's Licence -
South Australian
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