Emily Smith
Highbury
Summary
Results-oriented worker with a proven track record at Rebel Sport, adept in customer service, meeting sales targets and cash handling. Excelled in teamwork and collaboration, significantly enhancing team performance and customer satisfaction. Skilled in complex problem-solving and organization, consistently achieving and surpassing sales goals. Skilled in fast-paced environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Casual Team Member
Rebel Sport
11.2023 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with counts and stocking of merchandise.
- Assisted in visual merchandise (VM) within the store.
Volunteer
Adelaide International
10.2021 - 01.2024
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Ballkid for renowned tennis players such as Novak Djokovic, Daniil Medvedev, Aryna Sabalenka etc at the Adelaide International.
- Mentored and trained new ballkid volunteers, fostering a supportive and inclusive team environment.
- Completed monthly training sessions to become a ballkid and was selected for various centre court games.
Crew Member
McDonalds
04.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Bachelor of Physiotherapy (Honours) - Allied Health
University of Adelaide
Adelaide, SA11-2028
Kildare College
Holden Hill11-2024
Skills
- Customer service
- Cash handling
- Goal setting and achievement
- Complex Problem-solving
- Teamwork and collaboration
- Organisation
- Great work ethic
- Sales expertise
Accomplishments
- Graduated from Kildare College with a 95.30 ATAR
- Graduated with an A+ subject award
- Achieved x4 academic awards from Kildare College
- Achieved x1 Maths awards from Kildare College
- Achieved x2 Endeavour awards from Kildare College
- Actively plays tennis at Athelstone tennis club
- Ballkid for Djokovic, Medvedev, Sabalenka etc at the Adelaide International
Timeline
Casual Team Member
Rebel Sport
11.2023 - Current
Volunteer
Adelaide International
10.2021 - 01.2024
Crew Member
McDonalds
04.2021 - 07.2022
Bachelor of Physiotherapy (Honours) - Allied Health
University of Adelaide
Kildare College
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