Summary
Overview
Work History
Education
Skills
Timeline
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Emma Giles

Summary

Adept at fostering community integration and promoting self-care, I excelled in behavioral support at Resthaven Care Community, enhancing client independence and well-being. My strong documentation skills and compassionate approach have consistently improved client outcomes, underscoring my commitment to excellence in healthcare coordination and disability awareness.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Diligent with strong background in individual support services. Demonstrated ability to provide compassionate care and assist clients with daily living activities, contributing to their overall well-being. Proven expertise in developing personalized care plans and effectively addressing various needs.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Bringing compassion and positive attitude to support individuals in their daily lives. Possesses solid understanding of caregiving principles and proficient in assisting with personal care and daily activities. Dedicated to making meaningful difference by enhancing quality of life and fostering independence.

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Overview

20
20
years of professional experience

Work History

Individual Support Worker

Resthaven Care Community
06.2020 - Current
  • Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
  • Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
  • Developed individualized care plans to address specific needs and promote independence.
  • Enhanced client well-being by providing personalized and compassionate care in daily activities.
  • Communicated effectively with family members regarding updates on client status, concerns, or achievements.
  • Advocated for client rights within healthcare systems or other relevant agencies.
  • Implemented adaptive strategies and assistive devices for enhanced communication, mobility, and functioning within the home setting.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
  • Utilized detailed documentation practices to maintain accurate records of services provided and progress observed.

Environmental Services Housekeeper

Renmark Paringa District Hospital
10.2017 - 08.2020
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Verified cleanliness and organization of storage areas and carts.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
  • Cleaned elevators, glass, and planters in public areas.
  • Documented and reported necessary facility and building repairs observed.
  • Operated electronic backpack vacuums and floor sweepers.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Cleaner and Front of House Staff.

Renmark Golf Resort (country Club)
09.2016 - 02.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.

Customer Service Cashier

Big W
12.2006 - 01.2008
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Childcare Educator

Hutchinsons
02.2005 - 06.2007
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Communicated with parents and other staff about student progress.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.

Education

Cert 3 Individual Support (aged Care)

TAFE SA
SA
02-2022

RAAN Course

TAFE SA
SA
08-2018

RSA, RSG Course

Madec Training
Renmark, SA
08-2017

Cert 2,3 And 4 in Women's Education

Elizabeth Tafe
Elizabeth, SA
01-2011

Skills

  • Goal setting and monitoring
  • Safety awareness
  • Behavioral support
  • Documentation and record keeping
  • Transportation assistance
  • Mobility assistance
  • Self-care promotion
  • Community integration
  • Healthcare coordination
  • Recreational activities
  • Disability awareness

Timeline

Individual Support Worker

Resthaven Care Community
06.2020 - Current

Environmental Services Housekeeper

Renmark Paringa District Hospital
10.2017 - 08.2020

Cleaner and Front of House Staff.

Renmark Golf Resort (country Club)
09.2016 - 02.2019

Customer Service Cashier

Big W
12.2006 - 01.2008

Childcare Educator

Hutchinsons
02.2005 - 06.2007

Cert 3 Individual Support (aged Care)

TAFE SA

RAAN Course

TAFE SA

RSA, RSG Course

Madec Training

Cert 2,3 And 4 in Women's Education

Elizabeth Tafe

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Emma Giles