Emna Ellouze
Jeddah
Summary
Dedicated VVIP Cabin Crew with 10 years of experience in aviation and hospitality . Expertise in proactive problem-solving, ensuring guest comfort, and delivering exceptional customer service. Committed to maintaining safety standards and enhancing guest satisfaction. My quote is : The sky is our home and guests are our family.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VVIP Cabin Crew
Saudi Royal Fleet
JEDDAH
07.2025 - Current
- Ensured exceptional service for VVIPs by anticipating preferences and special requests.
- Prepared airplane prior to VVIP arrival with flowers, nuts, and water at each seat.
- Decorated bathroom with flowers and arranged toiletries in an appealing manner.
- Monitored cabin conditions, addressing comfort and cleanliness issues proactively.
Top5 Premium Cabin crew
Saudi Airline
JEDDAH
01.2019 - 01.2025
- Conducted pre-flight checks to ensure guest safety and compliance with company standards.
- Greeted and welcomed guests on board, providing exceptional assistance.
- Delivered premium customer service to enhance guest experience.
- Exceeded guest expectations to foster loyalty and satisfaction.
- Interacted courteously with guests to promote a positive atmosphere.
- Assisted chef with food preparation and presentation for a high-end dining experience in business and first class.
Flight Attendant
Saudi Airlines
Jeddah
02.2016 - 07.2024
- Delivered exceptional customer service during flights to ensure passenger satisfaction.
- Conducted pre-flight safety checks to guarantee compliance with airline regulations.
- Managed in-flight meal service, ensuring timely distribution and adherence to dietary needs.
- Responded promptly to passenger inquiries and resolved issues during flights effectively.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Directed junior team members in proper duties and company regulations.
Education
Bachelor Degree - Product Design
ESSTD
Tunis01.2015
Skills
- Guest interaction
- Meal presentation
- Team coordination
- Team building
- Cultural awareness
- Cabin preparation
- Safety compliance
- Multitasking and organization
Certification
- Top 5 training program by Saudi Airline
- French Certificate TCF, Level B2
- British council certificate level upper intermediate
- Autodesk Certificate in 3D Design
- Event Management by UDEMY
Affiliations
Received two letters of appreciation during my experience with Saudi Airline and one letter of recognition from our manager in the Saudi royal fleet.
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Hobbies
- Tennis player
- Painter and art enthusiast
- Creativity and exploration in design
- Event coordinator
Timeline
VVIP Cabin Crew
Saudi Royal Fleet
07.2025 - Current
Top5 Premium Cabin crew
Saudi Airline
01.2019 - 01.2025
Flight Attendant
Saudi Airlines
02.2016 - 07.2024
Bachelor Degree - Product Design
ESSTD