Projectmanagercom as Project Management Solution
Enas Bagies
IT Manager, PMP®, PMI-ACP®, PMI-PBA®, ITIL Foundation®
Jeddah
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with experine in technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT Manager
Budget Saudi Arabia
Jeddah
06.2021 - Current
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Wrote policy, procedure and manuals governing internal IT use.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated technical training and personal development for staff members.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Partnered with project team members to identify and quickly address problems.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw IT department operations and training.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Applications Development Manager
Wadi Jeddah Holding Company (MacTech subsidiary)
Jeddah
04.2021 - 06.2021
- Supervise aspects of development teams such as hiring, training, salary administration and remedial assignments.
- Communicate directly with project stakeholders, providing timely updates on project advancement.
- Collaborate with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Define project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
- Interface with cross-functional team of developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
IT Project Manager
Wadi Jeddah Holding Company (MacTech subsidiary)
Jeddah
07.2019 - 03.2021
- Participate in development of company strategic objectives.
- Manage IT projects through performing required tasks.
- Review and assess project requirements.
- Conduct projects kick-off meetings.
- Develop project management plan and present it to stakeholders.
- Obtain feedback from project stakeholders.
- Execute tasks as defined in project plan.
- Manage task execution based on project management plan.
- Measure project performance using appropriate tools and techniques.
- Manage flow of information between stakeholders.
- Maintain stakeholder relationships.
- Manage reports and necessary documentation.
- Organize and motivate project team.
- Outline work plans, determine resources, write timelines and generate initial budgets as part of project scope determination.
- Develop project plans identifying key issues, approaches and performance metrics.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Systems Analyst
Wadi Jeddah Holding Company (Safea subsidiary)
Jeddah
01.2018 - 06.2019
- Assessed, defined and document scope of projects.
- Defined business goals to determine systems requirements.
- Gathered requirements and performed gap analysis through design workshops with users.
- Established specifications and coordinated production with programmers.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Diagnosed, troubleshot and resolved network and system problems.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Maintained and administered computer networks and environments, including computer hardware, software and applications.
IT Specialist
Wadi Jeddah Holding Company (Safea subsidiary)
Jeddah
06.2014 - 01.2018
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
User Support
SolexPlus Company
Jeddah
12.2012 - 01.2013
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured devices and software to set up workstations for employees.
Education
Master of Science - Information Technology
King Abdulaziz University
Jeddah 01.2017 - 12.2019
Bachelor of Science - Information Technology
King Abdulaziz University
Jeddah 01.2008 - 05.2012
Skills
Leadership
undefinedCertification
ITIL® Foundation Certificate in IT Service Management
Software
Microsoft Power BI for Business Intelligence
Microsoft SharePoint Online and Designer
Microsoft Azure for Cloud Computing
Linux OS
Microsoft Visual Studio
Microsoft SQL Server Management Studio
FortiGate Firewall
Microsoft Project as a Project Management Solution
Oracle EBS
Accomplishments
- Implementation of Microsoft Dynamics 365 for Finance and Operations as an ERP system (holding company and subsidiaries).
- Implementation of application for monitoring the Air Quality Index (AQI) as an IoT Proof of Concept.
- Collecting, organizing and documenting IT infrastructure.
- Development of Digital Signage product.
- Career assessment mobile application project.
- Analyzing open source ERP system (ERPNext).
- Implementation of zetalenets system as HR management system.
- Network and system upgrades.
- Oracle EBS integration with E-Invoicing (Phase I and II) as per ZATCA guidelines.
- Oracle EBS integrations with Yakeen service from Elm company.
- Oracle EBS integrations SMS service provider.
- Tajeer service from Elm to comply with TGA.
- Mobile application which allow customers to rent a car.
- IP telephone migration from cloud manged service to be on premises.
- Gaining Saudi Aramco Cybersecurity Compliance Certificate (CCC).
- IT policies and procedure.
Timeline
ITIL® Foundation Certificate in IT Service Management
08-2023
PMI Professional in Business Analysis (PMI-PBA®) - Credential ID: 3259393
06-2022
IT Manager
Budget Saudi Arabia
06.2021 - Current
5-Day Digital Business Transformation Challenge
05-2021
Applications Development Manager
Wadi Jeddah Holding Company (MacTech subsidiary)
04.2021 - 06.2021
Digital Transformation
10-2020
PMI Agile Certified Practitioner (PMI-ACP®) - Credential ID: 2820638
10-2020
Project Management Professional (PMP®) - Credential ID:2779729
07-2020
Product Management
07-2019
IT Project Manager
Wadi Jeddah Holding Company (MacTech subsidiary)
07.2019 - 03.2021
Systems Analyst
Wadi Jeddah Holding Company (Safea subsidiary)
01.2018 - 06.2019
Master of Science - Information Technology
King Abdulaziz University
01.2017 - 12.2019
IT Specialist
Wadi Jeddah Holding Company (Safea subsidiary)
06.2014 - 01.2018
User Support
SolexPlus Company
12.2012 - 01.2013
Bachelor of Science - Information Technology
King Abdulaziz University
01.2008 - 05.2012
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