Mohammed Abdelmoniem Mohammed Abdalrhman
Muslim,saudi arabia
Summary
Proactive Technical Support Engineer skilled in resolving hardware and software issues. Monitors system performance and support tickets to identify problems early, ensuring service availability. Collaborates effectively with internal teams, suppliers, and managed service providers to resolve complex incidents and enhance user satisfaction. Adapts swiftly across help desk and systems administration functions, maintaining a customer-focused approach.
Overview
2
2
Languages
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Network Engineer
national creativity investment Co.
Riyadh, saudi arabia
2024.01 - 2026.12
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Managed network performance, implementing changes that enhanced overall system efficiency.
- Identified and resolved issues impacting network performance, leading to smoother operations.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
System Administrator
National creativity investment Co.
Riyadh, saudi arabia
2024.01 - 2026.12
- Monitored system performance using advanced tools, proactively identifying and resolving issues.
- Installed and configured software and hardware to optimise system performance.
- Installed hardware and software components for a reliable network system.
- Managed support tickets in the IT management system Impulse to ensure timely resolution and effective escalation.
- Collaborated with internal support teams, managed service providers, and suppliers for seamless end-user setup and support.
Technical Support
Advanced company
Dhahran Al Janub, Saudi Arabia
2022.09 - 2026.11
- Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
- Diagnosed and resolved operating systems, hardware and software problems, identifying root causes.
- Delivered help desk support for a school project, resolving technical issues for users.
- Supported administrative tasks at the Ministry of Education, facilitating daily operations.
Computer engineer
National Bank Of Sudan
Khartoum, Sudan
2021.03 - 2021.12
- PC Maintenance & Troubleshooting - Printing configuring and repairing hardware devices - Installing/Upgrading Windows Win7/Win8/Win10 , configuring Windows Win10 - Installing and configuration Microsoft Office 2016/ 2010 - Network Monitoring - System Admin Windows Server 2012R2 / 2016
- Configured and implemented computer systems to align with operational requirements, enhancing overall functionality.
- Applied impressive problem-solving skills to find and implement resolutions to technical problems within target timescales.
- Documented work periods, ensuring accurate employment records for compliance and reference.
IT support engineer
Sudanese Thermal Power Generating
Khartoum, Sudan
2017.04 - 2018.04
- Diagnosed and resolved network connectivity issues, ensuring reliable communication across devices.
- Diagnosed and solved system and network problems, addressing hardware and software faults.
- Established and supported wireless LAN controllers and access points, delivering seamless wireless solutions.
- Monitored network performance and activity to identify potential issues.
- Maintained and troubleshot personal computers, enhancing performance and user satisfaction.
Education
Bachelor of Science - Computer Engineering
Academic of Engineering Since University
Khartoum Sudan 2012.09 - 2017.11
Skills
MCSA
Microsoft Certified System Associate (not universal)
(Windows Server 2016)
- Network Essentials
- Active Directory setup
- Server and user config
- Access control management
- User profile management
- ADDS structure
- Group policy administration
- FSMO role management
- RODC structure
- AD trusts
- DHCP management
- DNS management
- IIS management
- RRAS services
- File system management
- WDS management
- Storage Management
- Hyper-V implementation
From 18/06/2019 to 24/07/2019
(Sudatel Telecommunications Academy)
CCNA
Cisco certification
- Routing and switching
from 9/12/2018 to 6/02/2019
(New Horizon Training Center)
Hardware Diagnostics
from 15/08/2015 to 15/11/2015
(Walz for Computer Training )
TRAINING:
- Albaraka Bank
- United Capital Bank
- AlNile Bank
- Arabic Computer Company
SKILLS PROFILE:
- Computer Skills:
- LAN administration
- PC maintenance
- communication
- customer service
- problem solving
- Network Security
- Technical analysis
- Application setup
- Wireless networking
- Network setup
- Network oversight
- Firewall management
- System management
- Infrastructure management
- Hardware support
- Technical assistance
- Troubleshooting
- IP routing
- Network management
- Cisco switches
- Security awareness
- Network Architecture
- CISCO switches and firewalls
- Network operations
Interests
HOBBIES & INTERESTS:, Internet, Football.
Languages
Arabic
English
Education
Second Class- Division Two
Languages
3,6
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Network Engineer
national creativity investment Co.
2024.01 - 2026.12
System Administrator
National creativity investment Co.
2024.01 - 2026.12
Technical Support
Advanced company
2022.09 - 2026.11
Computer engineer
National Bank Of Sudan
2021.03 - 2021.12
IT support engineer
Sudanese Thermal Power Generating
2017.04 - 2018.04
Bachelor of Science - Computer Engineering
Academic of Engineering Since University
2012.09 - 2017.11