Eng. Ayman Ayaz

• Collaborated with business management to set and control annual and monthly budgets.
• Developed organizational policies for administrative oversight and internal controls.
• Handled all governments issues related to company.
• Handled all banking issues related to company.
• Applied advanced Excel skills to efficiently analyze large data sets.
• Conducted variance analysis to identify discrepancies and implement corrective actions.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Led and managed administrative staff to maintain smooth daily operations.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Coordinated staff schedules, optimizing resource allocation and improving operational capacity.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Attended meetings and maintained files of notes taken during meetings.

The same responsibilities and tasks of United Spices Trading Company position.

• Provided excellent customer service, upholding high level of customer satisfaction.
• Directed call center workflow, delegating tasks and continuously monitoring performance for adequate staffing and service levels.
• Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.
• Scheduled team meetings to educate agents regarding best practices in dealing with customers.
• Reduced average customer call times through targeted training in quality control.
• Conducted performance evaluations to determine capability and progress of staff.
• Analyzed statistics, actioning strategic operational improvements to aid call center growth.
• Operated switchboard systems successfully to manage high call volumes.
• Organized team building activities to motivate staff and build rapport.
• Recruited, trained and progressed call center agents within business, leading by example in outstanding service standards.

• Travelled to off-site locations to complete necessary service work.
• Deployed, maintained and monitored telecommunication systems.
• Troubleshot voice and data cabling to support network connectivity.
• Troubleshot and repaired telephone, video conferencing and voicemail systems.
• Produced network proposals and executed proposed solutions.
• Implemented integration of hardware and software modules and components.
• Monitored systems and determined needs for upgrades and enhancements.
• Managed calls during voice over Internet Protocol (VoIP) session for security and quality.
• Management support of Transmission Department as Assistant Manager.