ENG. Mohammed Srour Ali
King Abdullah Economy City,KAEC
Summary
I'm looking to join a prestigious organization to utilize my knowledge, abilities, and practical experience, so that I can maximize my potential as a productive and energetic individual who consistently delivers top-notch performance to accomplish the organization's objective.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Support Manager & Operation Supervisor
Extensya
06.2016 - Current
- Setting clear goals.
- Supervising process.
- Monitor team performance and submit team report
Continuously motivate team members. - Communicate and acknowledge team members.
- Work to close any customer escalations.
- Improve performance and process with client to improve service provided.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 450 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Good knowledge of Amadeus system like manual cases and ATC cases.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Identified and managed service risks, recommending best practice enhancements and guidelines updates.
Electrical Engineer
The Eastern Tobacco and Cigarettes Company
03.2015 - 01.2016
- Proposed electrical product and system modifications to improve quality and efficiency.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Administered both energized and de-energized testing on multi-design change packages.
- Developed engineering documentation detailing system requirements and diagnostic procedures.
Education
Bachelor's - Communication And Electronics Engineering
Tafila Technical University
Jordan01.2016
Diploma - Precision instruments and process control
Al-Balqa' Applied University - College of Technology Engineering
Jordan01.2011
Skills
- Complex problem-solving skills
- Project and team Management
- Training and mentoring
- Policy Enforcement and Labor law knowledge
Languages
Arabic
Advanced
C1
English
Advanced
C1
References
References available upon request.
Training
- CCNA, Tafila Technical University, 2010, 2011
- Electric Control Course, Yaghi Academy
- Project management certificate as a life skill, Edraak
- Project management Foundation, Edraak
Personal Information
- Date of Birth: 12/14/89
- Nationality: Jordanian
- Marital Status: Married
Certification
- Project Management Professional (PMP). (PMI Claim Code: 5665VK6M1N)
- Six Sigma Yellow Belt Certificate. (Certificate ID: 893277).
- Scrum Fundamentals Certified. (Certificate ID: 1041111).
Timeline
Business Support Manager & Operation Supervisor
Extensya
06.2016 - Current
Electrical Engineer
The Eastern Tobacco and Cigarettes Company
03.2015 - 01.2016
Bachelor's - Communication And Electronics Engineering
Tafila Technical University
Diploma - Precision instruments and process control
Al-Balqa' Applied University - College of Technology Engineering
- Project Management Professional (PMP). (PMI Claim Code: 5665VK6M1N)
- Six Sigma Yellow Belt Certificate. (Certificate ID: 893277).
- Scrum Fundamentals Certified. (Certificate ID: 1041111).
Similar Profiles
Mona GhoulahMona Ghoulah
Customer service representative at ExtensyaCustomer service representative at Extensya
Mutaz HammadMutaz Hammad
Customer Service Representative at ExtensyaCustomer Service Representative at Extensya
NOUR DAABESNOUR DAABES
Customer Service Representative at ExtensyaCustomer Service Representative at Extensya