Momen Saad Zaki
Entertainment Concepts Developer, Events & Business Consultant.
Riyadh
Summary
A highly motivated ambitious Entertainment expert, with more than 20 years of experience in developing and executing marketing strategies for amusement parks, resorts, family entertainment, Edutainment and Sport-tainment centers techniques.
A wide variety of skills, including joint-venture corporate deals experience, strong analytical and interpersonal skills, social media Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning, Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Assisting senior managers with accomplishing demanding targets by encouraging staff and coordinating resources using and well-organized Methodical in optimizing coverage to meet operational demands.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering creatives work culture and lead their efforts it as Documented strengths in building and maintaining relationships.
This combination of skills meets a unique ability to understand the ongoing market scenario and customers trends using customer satisfaction research, developing marketing strategies and sales.
Would like to discover another professional field without losing ability to learn so fast and to understand and analyze a situation. Believe that every thought matters, and will intend to use intelligence, imagination, and motivation every day to leave a positive fingerprint in society. Enthusiastic Senior Operations Manager offering more than twenty-year background overseeing production of goods and provision of services in entertainment & special events. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Entertainment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse & Facilities Manager
Holool Al Aoula - Camel Club
Riyadh
11.2019 - Current
- As a warehouse & Facilities Manager in Camel Club, my primary responsibility to be involved with my team in organizing the annual King Abdul Aziz Camel Festival, a cultural, economic, sports, and entertainment festival in Saudi Arabia under royal patronage.
- The festival aimed to consolidate and strengthen camel heritage in Saudi, Arab, and Islamic culture and provide a cultural, tourist, sports, leisure, and economic destination for camels and their heritage.
In this role, responsibilities included: - Leading warehouses and operation processes to coordinate the daily activities and needs of over 50 departments, contractors, and their projects before and during the festival.
- Established a WMS Controlling the in and out movements of furniture, equipment, screens, tents, and nomads' staff, reached to more than 4,000 vouchers including 210,000 Peaces as well as planning the distribution of resources to all organizers and internal and military forces during the festival.
- Providing leadership for continual sections and employee training initiatives, boosting team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Designing and furnishing 123 high-end tents and 1350 portable bedrooms and suites for guests and organizers, ensuring a comfortable and enjoyable experience for all attendees.
- Following up on maintenance and risk management for three projects in the festival site, identifying and addressing issues as needed.
- Overseeing staff and sub-contractor performance review assessments, ensuring that everyone was performing best of their abilities.
- Preparing documents for internal and external audits, ensuring that everything was in compliance with regulations and standards.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Interacting well with guests and organizers to build connections and nurture relationships, promoting the festival and building positive reputation.
- Reporting issues to higher management with great detail, ensuring that everything was properly documented and addressed.
- Through these efforts, still doing my best to help my great colleagues in different departments to ensure success of the King Abdul Aziz Camel Festival and establish it annually as a premier cultural event in Saudi Arabia.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Freelance Events Manager
TMD3
RIYADH
07.2018 - 11.2019
- As Events Consultant and Events Manager, I was responsible for development and execution of Deirah Circus event concept, which included range of talented Saudi performers over age of 15, as well as Saudi exhibitors over age of 21. I drove operational improvements that resulted in savings and improved profit margins for the event.
- My duties and responsibilities included:
- Inaugurating registration channels for participants at beginning of January 2019, creating interactive platform for local circus industry to participate, including performers, organizers, and all interested parties.
- Developing and maintaining courteous and effective working relationships, working collaboratively with performers, organizers, and other stakeholders to ensure success of the event.
- Participating in team-building activities to enhance working relationships, fostering positive and collaborative environment for all involved.
- Developing and implementing performance improvement strategies and plans to promote continuous improvement, ensuring that event was always evolving and improving.
- Offering friendly and efficient service to customers, handling challenging situations with ease and providing exceptional service to all attendees.
- Resolving problems, improving operations, and providing exceptional service, ensuring that event was always running smoothly and efficiently.
- In addition to these duties, I also oversaw production of several episodes and involvement of first group of trained Saudi performers with several professional European circus exhibitors. This joint European-Saudi exhibition was first of its kind to be held in Saudi Arabia on 07/02/2019, and I was proud to have played a key role in its success.
Free Lance consultant
Abdul Mohsin Al, Hokair
RIYADH
11.2017 - 06.2018
- As founder of Events Oasis, was responsible for creating and managing a new event management company. Responsibilities included:
- Preparing corporate identity, website, and social media pages, ensuring that brand was consistent and effective across all channels.
- Reviewing contracts, budgets, and joint events with more than 56 agencies within 6 months, ensuring that all events were executed to highest standards and within budget.
- Creating new services by bringing 11 special international shows presented by 81 performers to 56 hotels and family entertainment centers, expanding our offerings and driving growth for the company.
- Designing and manufacturing new line of skill games "12 games" for carnivals and events, creating new revenue streams for the company.
- Creating events calendar for 4 seasons in 14 cities, including budgets, to be presented to the General Entertainment Authority (G.E.A) as corporate file by Al Hokair Group, demonstrating expertise and capabilities in event planning and management.
- Finding prospective customers/clients and new target segments to penetrate special events in regions, expanding network and identifying new opportunities for growth.
- Creating monthly forecast templates and resource management allocations for approved projects, ensuring having resources and capacity to handle all events.
- Renegotiating outsourcing contracts to save considerable costs, leveraging negotiation skills to drive savings for the company.
- Through these efforts, I was able to successfully establish Events Oasis as a leading event management company, delivering exceptional events and driving growth and success for clients.
Festivals & Events Department Manger
Al Hokair Group - Events Oasies
Riyadh
08.2016 - 11.2017
- As Festivals and Events Department Manager, main role was to oversee planning, execution, and management of festivals and events. responsibilities included:
- Maintaining outstanding attendance record, consistently arriving to work ready to start immediately, ensuring that all events were executed to highest standards.
- Managing team of 15 employees, overseeing their hiring, training, and professional growth, ensuring that they had skills and knowledge needed to deliver exceptional results.
- Participating in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork, driving innovation and excellence across all aspects of event planning and execution.
- Monitoring company inventory to keep stock levels and databases updated, ensuring that we always had materials and resources needed to deliver successful events.
- Using coordination and planning skills to achieve results according to schedule, ensuring that all events were completed on time and within budget.
- Working with customers to understand their needs and provide excellent service, building strong relationships and delivering exceptional customer experiences.
Through these efforts, I was able to successfully manage Festivals and Events Department, delivering exceptional events and driving growth and success.
Director of Operation & Assistant Manager
Al khaleejiyah, Entertainment, RIYADH, Al
Riyadh
01.2013 - 12.2016
- Managing relationship between two partners (Saudi & Kuwaiti) to start up new retail brand & Edutainment kids city" Baroue retail Store & Minopolis edutainment Kids City " in Riyadh
- Project planning, analysis, development, implementation and resource management including tendering documentation after finalizing concepts designs and detailed designs for both projects.
- Motivated Sales Staff attended and held business meetings and signed eleven sponsoring contracts with pioneers' firms & companies in Saudi market.
- Oversaw day-to-day production activities in accordance with business objectives.
- Reviewing whole manuals for 35 activities room, increased engagement of Childrens and parents, Defined, implemented and revised operational policies and guidelines.
- Managing adaptation to local market using right words, acts and welcoming tools in right day, delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assisted other managers with overall strategic tasks and duty's techniques. Monitored budget and utilized operational resources.
- Kept up to date with industry trends and identified areas of opportunity to drive improvements.
- Achieved team goals through formalized training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality assurance standards to achieve operational excellence.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently
Research & Revenue Development Manager
Abdul Mohsin AlHokair Company ForTourism&Developme
Riyadh
06.2010 - 12.2012
- Created new system to track rides revenue in 54 location and define best rides mix for Family Entertainment Centers "FECs"
- Collected research data through experimentation, surveys and leading focus groups.
- Building database through 600,000 customer satisfaction surveys and procuring database from various resources to raise services quality.
- Created showcase demos for conferences and lunched first IAAPA Safety Institute workshop which was held on 2011 in Riyadh Chamber of commerce.
- Influenced present and future products by determining and evaluating current and future market trends.
- Obtained market share by developing marketing plans and programs for each area, directing promotional support & sales programs, reflected more than 14 million Riyals over budgeted revenue within 8 months from one of the new promotions which was called "Up Size & Big Size".
- Set and oversaw quality assurance guidelines for laboratory work.
- Worked in customer service on live-chat, handling customer complaints and lunched first loyalty program for amusement sector "Hayakom" with help of other team members.
- Created plans and communicated deadlines to complete projects on time.
- Worked flexible hours across night, weekend and holiday shifts.
Revenue Development Manager
Abdul Mohsin Al
RIYADH
11.2009 - 05.2010
- Determine customer needs by asking relevant questions and listening actively to their responses in each area around Saudi kingdom.
- Exceeded goals through effective task prioritization and great work ethic.
- Share best practices for sales and customer service with other team members to help improve FECs and amusement projects efficiency.
- Clarify clear expectations and goals to each team member.
- Drove operational improvements which resulted in savings and improved profit margins, started by annual ride movement plan between cities which containing 114 amusement rides around kingdom.
- Resolve all customer complaints in professional manner while prioritizing customer satisfaction.
- Delivered services to customer locations within specific timeframes.
- Checking availability and visibility of new products, rides pricing and concepts
- Gained extensive knowledge in data entry, analysis and reporting.
Taif Area Manager
Taif
Province
03.2009 - 11.2009
- Led projects and analyzed data to identify opportunities for improvement. Supervising construction work for renovations in locations
- Controlling budgeting aspects, including fixed and semi variable operating costs focusing on Summer Festival needs including hosting 26 international performers for weakly shows.
- Participated in continuous improvement by generating suggestions thru 54000 customer appreciation cards received during summer festival, engaging in problem-solving activities to support teamwork.
- Develop specific plans to ensure sales achievement in Taif area for three amusement parks.
- Performed monitors and reviews 168 amusement ride's sales, more than 340 kiosk leasing and marketing activities.
- Communicated with coordinators on methods and procedures of work and Safety including weekly maintenance reports for 168 rides, solved operational problems and maintenance residuals.
- Developed and implemented daily preventative maintenance programs.
Revenue Department Manager
Abdul Mohsin, AlHokair Group For Leisure & Tourism
RIYADH
08.2008 - 03.2009
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Responsible for developing and implementing marketing strategies including Use of decentralized administrative strategy for 8 regions and independence of their marketing decisions within centralize budget for 68 amusement park and family entertainment centers.
- Collaborated with advertising and promotion managers to promote locations, services and summer carnivals in 11 main cities.
- Developed and executed marketing strategic plans and quarterly campaigns.
- Monitoring progress towards achieving objectives and policies.
- Working closely with company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.
Eastern Province Manager
Abdul Mohsin ALHokair Company For Leisur
Dammam
02.2007 - 07.2008
- Worked well in team setting, providing support and guidance.
- Evaluating marketing campaigns and adapting based on summer carnival & special events requirements for 6 amusement parks.
- Completing slandered required safety inspections throughout Riyadh and Dammam and presenting information to supervisors from corporate offices regarding safety rules and regulations covering 76 major rides.
- Ensuring quality of attractions for thousands of guests from around Kingdom through scripted spiels, ride operations, and interpersonal communication
- Assist in designing and implementation of continuous improvement initiatives and ensured that all opportunities for improving financial accounting processes are identified and realized.
- Support Team Lead in contributing to achieve of General Accounting and
- Control performance and quality standards as defined in relevant service level guide.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Business Development Manager
Al-Hokair Group
JEDDAH
08.2005 - 02.2006
- As Business Development Manager, was responsible for a variety of duties and responsibilities, including:
- Assisting General Manager in forming and implementing marketing strategies to ensure achievement of overall budget goals including monthly promotions for 54 amusement parks, to drive growth and success.
- Defining and integrating roles, responsibilities, and processes for business team and data management organization, ensuring that everyone was aligned and working towards common goals.
- Applying Quality Control rules in all inspected items and rides, using my attention to detail and commitment to excellence to ensure that our products and services were of highest quality achieving 0% accident during this year.
- Working with internal and external businesses and leading cross-functional teams to develop intricate business plans, using my strategic thinking and leadership skills to drive success.
- Monitoring location progress and solving technical problems on site, using my problem-solving skills and technical expertise to keep projects on track and ensure successful outcomes.
- Recruiting, building up, and training local field team with capability to hand over operation and maintenance work, to build high-performing team.
Education
Some College (No Degree) - Banks And Financial Institutions
Cairo University
Cairo 09.2007 - 05.2008
Bachelor of Financial And Business Transactions - Business Administration - Marketing
Cairo University
Cairo 05.2004 - 05.2006
Computer Science Deploma - Computer Science And Programming
Commercial Technical Institute
Alexandria, Egypt 09.1991 - 10.1993
Skills
Contracting experience
undefinedTimeline
Warehouse & Facilities Manager
Holool Al Aoula - Camel Club
11.2019 - Current
Freelance Events Manager
TMD3
07.2018 - 11.2019
Free Lance consultant
Abdul Mohsin Al, Hokair
11.2017 - 06.2018
Festivals & Events Department Manger
Al Hokair Group - Events Oasies
08.2016 - 11.2017
Director of Operation & Assistant Manager
Al khaleejiyah, Entertainment, RIYADH, Al
01.2013 - 12.2016
Research & Revenue Development Manager
Abdul Mohsin AlHokair Company ForTourism&Developme
06.2010 - 12.2012
Revenue Development Manager
Abdul Mohsin Al
11.2009 - 05.2010
Taif Area Manager
Taif
03.2009 - 11.2009
Revenue Department Manager
Abdul Mohsin, AlHokair Group For Leisure & Tourism
08.2008 - 03.2009
Some College (No Degree) - Banks And Financial Institutions
Cairo University
09.2007 - 05.2008
Eastern Province Manager
Abdul Mohsin ALHokair Company For Leisur
02.2007 - 07.2008
Business Development Manager
Al-Hokair Group
08.2005 - 02.2006
Bachelor of Financial And Business Transactions - Business Administration - Marketing
Cairo University
05.2004 - 05.2006
Computer Science Deploma - Computer Science And Programming
Commercial Technical Institute
09.1991 - 10.1993
Similar Profiles
SAAD ADEL ALDAWSARISAAD ADEL ALDAWSARI
Administrative Supervisor - Office of the Board at Camel ClubAdministrative Supervisor - Office of the Board at Camel Club
Wafa HakamiWafa Hakami
Retail Sales Officer at Holool Aloula (NCBS National Company for Business)Retail Sales Officer at Holool Aloula (NCBS National Company for Business)
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -