Summary
Overview
Work history
Education
Skills
Languages
Refference
References
Work availability
Timeline
Eric Annor

Eric Annor

Riyadh,Saudi Arabia
Judge a man by his questions rather than his answers.
Voltaire

Summary

Dynamic professional with expertise in communication, call routing, and inventory management. Proven skills in live chat support and product knowledge, excelling in up-selling and multitasking. Proficient in e-commerce platforms, cash handling, and assisting special needs passengers. Committed to enhancing customer satisfaction and operational efficiency through effective teamwork and patience under pressure.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Customer service agent

Flow Riyadh Metro
Riyadh, Saudi Arabia
08.2023 - Current
  • Resolved complex situations calmly, achieving positive outcomes under pressure.
  • Anticipated potential problems by closely reviewing account histories and avoided escalation scenarios.
  • Ensured smooth transactions with detailed record keeping.
  • Streamlined communication channels for more efficient response times from team.
  • Coordinated with team members for superior customer service delivery.
  • Maintained high professionalism while addressing challenging issues.
  • Collaborated cross-functionally to tackle systemic problems affecting customer satisfaction.
  • Communicated effectively with stakeholders, fostering transparency and trust.
  • Developed rapport with customers through empathetic listening skills.
  • Increased repeat business through exceptional customer service skills.
  • Exceeded targets with strong rapport building and product knowledge.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Completed transactions to replace or exchange defective items.

Sales Assistant

Grand Mall
Qatar, Doha
05.2019 - 10.2021
  • Ensured timely stock replenishment to maintain optimal product availability.
  • Trained new staff members, promoting supportive and collaborative environment.
  • Acquired knowledge of new products swiftly, delivering thorough guidance to customers.
  • Monitored consumer behaviour trends with meticulous attention to detail.
  • Handled high-pressure situations calmly, keeping store operations seamless during peak hours.
  • Collaborated effectively with team members to meet sales targets.
  • Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
  • Offered personalized shopping advice to enhance customer experiences.
  • Improved customer service by efficiently handling queries and complaints.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of current sales promotions, helping customers make informed buying decisions.
  • Assisted customers with product selection for optimal satisfaction.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Utilised excellent communication skills to provide detailed product information.

Sales and customer service representative

Melcom
Accra, Ghana
01.2018 - 11.2018
  • Utilised knowledge of company products and services for increased sales.
  • Streamlined inventory management process to reduce product wastage.
  • Conducted product demonstrations to increase consumer interest.
  • Identified potential sales leads using market research strategies.
  • Participated in regular staff meetings, contributing ideas for improved customer experience.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Managed daily sales operations to achieve business objectives.
  • Stayed aware of latest industry trends, tailoring sales tactics accordingly.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Coordinated delivery schedules for optimum order fulfilment.
  • Implemented effective sales techniques to maximize profits.

Education

Diploma - Marketing

Accra Technical University, Accra GhaNA
09.2013 - 10.2015

Certificate - General Arts

Ashaiman Senior High School, Accra Ghana
03.2011 - 07.2012

Skills

  • Communication proficiency
  • Call routing expertise
  • Inventory management
  • Live chat support
  • Product knowledge mastery
  • Knowledge of e-commerce platforms
  • Up-Selling aptitude
  • Multitasking capabilities
  • Technical proficiency
  • Cash handling experience
  • Patience under pressure
  • Team player
  • Product expertise
  • Exceptional communicator
  • Special needs passenger assistance

Availability schedule flexibility

Languages

English
Fluent

Refference

Boniface Mwangangi ./ Group Station Manager.

boniface mwangangi@flow-metro.com

+966543512752

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer service agent - Flow Riyadh Metro
08.2023 - Current
Sales Assistant - Grand Mall
05.2019 - 10.2021
Sales and customer service representative - Melcom
01.2018 - 11.2018
Accra Technical University - Diploma, Marketing
09.2013 - 10.2015
Ashaiman Senior High School - Certificate, General Arts
03.2011 - 07.2012

Similar Profiles

Create profile
Eric Annor