Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
ERIC MWANGI

ERIC MWANGI

Umluj.,Saudi Arabia

Summary

Dedicated professional with a strong foundation in teamwork, problem-solving, and customer service. Demonstrates exceptional hospitality awareness, ensuring reliable and punctual service delivery. Committed to leveraging skills to achieve career growth in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work history

POOL/BEACH ATTENDANT

The Redsea Edition.
Umluj, Saudi Arabia
06.2025 - Current
  • Maintained clean and safe beach and pool environments to maximize guest satisfaction.
  • Enforce rules and regulations, fostering a friendly atmosphere for all guests.
  • Delivered friendly customer service and assistance at the beach and pool, enhancing the overall experience.
  • Assured guest comfort with the timely provision of amenities such as towels, umbrellas, and sun loungers.
  • Provided local area information, enriching guests' holiday enjoyment.

GUEST ARRIVAL EXPERT

The Luxury Collection, Marriott International.
Sindalah Island, Saudi Arabia
09.2024 - 05.2025
  • Welcoming and acknowledging each guest with a smile, eye contact and a friendly verbal greeting. Using the guest name.
  • Transporting guests from one destination to another within the island.
  • Anticipating guests' service needs, which includes asking questions to understand their needs and preferences better and acting upon them.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Assisting guests with luggage and escorting them to their villas.

GUEST EXPERIENCE- Valet.

Fairmont Hotel, Doha.
Doha, Qatar
10.2022 - 09.2024
  • Provided efficient valet service to guests and delivered exceptional car care.
  • Welcomed the guest with appropriate greetings for the day, using the guest's name.
  • Tag vehicle keys with date and time, registration number, make/model, and contact for easier retrieval.
  • Assisted in handling guest requests such as providing maps, taxi service, and recommendations to tourist attraction sites.
  • Thanking guests with genuine appreciation and providing a fond farewell.

Education

Diploma - Customer Service

Alisons
/2023 -

Skills

  • Teamwork
  • Problem-solving
  • Customer Service
  • Hospitality awareness
  • Reliable and punctual

Languages

Arabic
Beginner
English
Advanced

Certification

  • Certificate of Appreciation Redsea Events [2024]
  • Qatar Driving License.
  • Commercial Driver's License, Kenya
  • Customer excellence.

Timeline

POOL/BEACH ATTENDANT

The Redsea Edition.
06.2025 - Current

GUEST ARRIVAL EXPERT

The Luxury Collection, Marriott International.
09.2024 - 05.2025

GUEST EXPERIENCE- Valet.

Fairmont Hotel, Doha.
10.2022 - 09.2024

Diploma - Customer Service

Alisons
/2023 -

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ERIC MWANGI