Erica Edwards
Adelaide Hills,SA
Summary
I am 21 years old and have been working in the hospitality industry since I was 13 gaining skills in food preparation, bartending, sales targets, cleaning, and customer service. I am, a friendly and engaging team player and able to lead and inspire staff to perform their best. I am naturally detail oriented and am experienced in organising stock and orders, am a talented multi-tasker who excels at staff training with a track record of inspiring great customer service and customer satisfaction. I regularly exceed sales goals and am a master in the art of upselling.
Overview
8
8
years of professional experience
Work History
Bartender
SixTwelve Brewing
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards. Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Trained new bartenders on drink preparation and upselling techniques.
Cook/kitchen Manager
Woodside Providore
10.2022 - 01.2025
- Advanced cooking and food preparation including meat, fresh produce, deep frying, grilling, slow cooking, complicated sauces, and marinades
- Specialised in breakfast and lunch meals
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- General kitchen cleaning and support
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managing other staff members throughout shift, mediating tasks to get food out in a reasonable time
- Ability to train newer staff members and work with High-school work experience dealing with orders and returns
All-rounder/Store Manager
The Potato Project
04.2022 - 09.2022
- Responsible for day-to-day store operations including opening and closing
- Food service – pre-preparation of food, kitchen management
- Customer service – serving an extensive menu range
- Cash management – finalise daily taking and report, proficient with EFTPOS and cash handling
- Training new staff members
- Experienced in managing stock levels and rotating/re-organising stock since opening day
- Developed a deeper knowledge of healthy foods and dietary restrictions
- Fully trained to operate a high-end cold press juicer
- Currently work 30-40 hour weeks and regularly cover shifts
All-rounder Food Service
Barry's Burgers
12.2021 - 06.2022
- Primarily front of house serving customers
- Opening and closing store including setting/packing up outside furniture
- Re-stocking and organising the drinks fridge
- Proficient with cash handling and EFTPOS systems
- We also deal with 5 different types of online ordering systems where we meet approximately 50 different delivery drivers every night
- With skills from my prior training, I would often step into the kitchen to help when needed to grill or pack chips and burgers
- Concluded this role with the Potato Project offering full time hours
Customer Service
Salsas Fresh Mex
11.2018 - 12.2020
- Prepare and create Mexican meals including salads, nachos, hot chips and wrapping burritos
- Regularly exceeded the 34% upsell target each week
- Approximately 200 sales per shift before Covid-19
- Fully trained in customer service, POS, store opens and closes (cleaning)
- Cash handling experience including bank runs (swapping notes for smaller change)
Kitchen Hand
Burp Burritos
12.2016 - 09.2018
- Cooking and food preparation including meat, slow cooking, sauces, deep frying, and fresh produce
- Experience working late nights in the city centre surrounded by alcohol culture
- 200 – 300 meals a night – worked well under pressure
- Cash handling a POS experience
- Business closed down
Education
Responsible Service of Alcohol - Hospitality
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
11.2023
Charles Campbell College
12-2019
Skills
- Strong customer service skills
- Food service preparation capabilities
- Payment processing
- Beverage preparation
- Menu Memorization
- Maintaining a clean bar
- Dining Room Management
- Knowledge of Craft and Microbrews
- New Hire Training
- Organizational Ability
- Espresso machine operation
References
- Kira Pursche, Café 1954, former owner of Burp Burritos, 0433355761
- Rami Paudyal, Manager of Barry’s Burgers, 0452663984
- Adam Waters, Venue Manager SixTwelve Brewing, 0432 124 341
Timeline
Bartender
SixTwelve Brewing
04.2024 - Current
Cook/kitchen Manager
Woodside Providore
10.2022 - 01.2025
All-rounder/Store Manager
The Potato Project
04.2022 - 09.2022
All-rounder Food Service
Barry's Burgers
12.2021 - 06.2022
Customer Service
Salsas Fresh Mex
11.2018 - 12.2020
Kitchen Hand
Burp Burritos
12.2016 - 09.2018
Responsible Service of Alcohol - Hospitality
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Charles Campbell College
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