Erwin Santos
San Ildefonso, Bulacan,Philippines
Summary
Results-driven Logistics Supervisor with expertise in optimising supply chain operations and ensuring compliance with regulatory standards. Coordinated sea and air freight bookings while managing documentation to enhance operational efficiency. Committed to improving team performance and customer satisfaction through strong problem-solving and organisational skills. Experienced in project management and fostering collaboration to support business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
Queens Taste for Bakeries & Sweets LLC
12.2017 - Current
- Handling a sea freight & air freight booking / scheduling from our different shipping lines and airlines company
- Preparing and collecting shipping documents such B/L, COO, PI, PL, and SABER/SFDA and etc.
- Making sure that all documents are the same and no variance
- Applying SABER and SFDA as needed.
- HS CODE verification and counter checking
- Sending and coordinating to our clearance partner for customs clearance
- Paying BAYAN fees & VAT for the container/ shipment to release DO.
- Monitoring the ETA and ATA for each shipment.
- Monitoring and sharing the Arrival notice
- Handling RFQ for regular and reefer shipment.
- Handling and preparing the billing / SOA.
- Handling the transport transfer for final destination
- Proper declaration for each commodity
- And other administrative and operational tasks.
- Submitting documents for customs clearances for non-commercial commodity
- Processed payments for fleet services and miscellaneous expenses.
- Handling and processing Job Order for Filipino Visa's application
- Coordinated online interview sessions for Filipinos applying for visa authorisation through Wakala.
- Making Offer Letter- Making Salary Endorsement and Deduction
- Preparing Statement of Accounts
- Handling Petty Cash & Cash Disbursement
- Communicating and Monitoring from the agency in the Philippines
- Handling and Coordinating to the Philippines Embassy as necessary.
- Handling a sea freight & air freight booking / scheduling from our different shipping lines and airlines company.
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise supply chain efficiency.
- Coordinated forwarding transportation with external contractors.
- Coordinated daily logistics operations, optimising routes and schedules for timely deliveries.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Prepared and planned weekly load list and dispatch schedules.
- Supervised a team of 15 logistics personnel, fostering a collaborative and efficient work environment.
- Complied with legal, health and safety and import and export regulations.
- Prepared detailed reports on logistics performance metrics for senior management review.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Analysed performance data to identify trends and areas for improvement in logistics processes.
- Formulated operational and administrative procedures to streamline processes.
Food Service Supervisor
Queens Taste for Bakeries & Sweets LLC
12.2015 - 12.2017
- Supervised store operations to ensure compliance with standards and enhance customer experience
- Implementing and complying HCCP and company policy all times
- Supervising the proper hygiene for all employees
- Supervising the unloading food, according to our SOP
- Monitoring and filling the food display
- Accepting order from the store and online
- Checking the order
- Compiled inventory reports to track stock levels and identify needs
- Making request for raw materials, tools and equipment
- Monitoring the expiration date
- Product quality check
- Labelled products with barcodes and nutritional information for customer clarity
- Assessed cooling capacity for food storage
- Catering & Store Department.
Retail Sales Associate
RTL Apparel Company
Bulacan
02.2012 - 08.2015
- Delivered exceptional customer service to enhance shopping experience
- Processed purchases and returns efficiently to maintain customer satisfaction
- Ensured accurate pricing through effective barcode management
- Processing on line order
- Product forecast and stocks replenishment
- Coordinated supply requests to ensure adequate inventory levels
- Monitoring the fast moving and slow-moving items
- Inventory reporting for all raw materials
- Monitoring the expiration of all raw materials
- Strictly following the SOP and hygiene
Accounts Receivable Assistant
Khumbu Enterprises Inc
Pasig
06.2009 - 01.2012
- Monitored and posted all payments, utilising card and PDC payment SOA/Billing processes effectively.
- Prepared monthly billing and SOA, tracking unpaid accounts to ensure timely cash replenishment and disbursement.
- Conduct diligent bank reconciliations, verifying all cash deposits and online transfers from stores and customers.
- Execute the reconciliation of receipts and Z reading reports, along with the validation of OR.
- Ensure that daily sales data for all stores, kiosks, and boutiques align seamlessly with the RPRO system and Infor LN Outright Customer.
- Compiled and analysed Daily Sales Report, ensuring accuracy of cash sales deposits, credit and debit card sales, and validation for BP Matching.
- Maintain up-to-date records for all cash advances, ensuring prompt liquidation in strict adherence to existing policies.
- Manage Merchandise Returns efficiently, generating debit memos for returned items and overseeing pull-out processes.
- Facilitated the creation of BP accounts for new outright and concession customers to enhance service efficiency.
- Proactively handled audits to ensure compliance with financial standards.
- Oversee petty cash management and reimbursement reporting with precision.
- System/Software Proficiency: SAP v2, Infor LN ERP & RPRO.
Education
Associate Degree - Information Technology
Bulacan Agricultural State College
Bulacan, Philippines01-2009
Accounting Technology
Bulacan Agricultural State College
BulacanSkills
- Logistics coordination
- Supply chain
- Inventory management
- Warehouse operations
- Warehouse Management Systems
- ISO & HACCP
- Regulatory compliance
- Audit
- Data analysis
- Customer management
- Critical Decision Making
- Problem solving
- Time Management
- Effective Communication
- Leadership
- Critical Thinking
- Customer management
- Warehouse operations
- Warehouse Management Systems
Languages
English
Arabic
Custom Section
- San Ildefonso, Bulacan, Philippines
- Taif, Taif, Saudi Arabia
Interests
Student Council Representative, Institute of Science & Technology, Bulacan, Philippines On the Job Training, Digitel Telecommunication, Baliuag, Bulacan
Certification
- Hazard Analysis Critical Control Points
Timeline
Logistics Supervisor
Queens Taste for Bakeries & Sweets LLC
12.2017 - Current
Food Service Supervisor
Queens Taste for Bakeries & Sweets LLC
12.2015 - 12.2017
Retail Sales Associate
RTL Apparel Company
02.2012 - 08.2015
Accounts Receivable Assistant
Khumbu Enterprises Inc
06.2009 - 01.2012
Associate Degree - Information Technology
Bulacan Agricultural State College
Accounting Technology
Bulacan Agricultural State College