Business innovation and strategy
Khalid A Shaiban, MBA
Data & Analytics | Digital Transformation | Corporate Finance | Strategy & Business Operations
Riyadh,01
Summary
Experienced leader with expertise in strategic planning and project management. Utilizes leadership skills to improve team performance and operational efficiency. Demonstrated success in innovative problem-solving and effective communication. Strong background in analytical technology and business finance, driving success in dynamic environments.
Overview
15
15
years of professional experience
2029
2029
years of post-secondary education
5
5
Certifications
Work History
B2B Customer Profile & Segmentation Ops Director
STC
Riyadh, Riyadh Region
2023.02 - Current
- Led the strategic and operational direction of B2B customer profiling, segmentation, and credit management to enable data-driven decision-making across commercial functions.
- Oversaw the integration of customer insights, behavioral analytics, and credit risk profiles to inform sales targeting, prioritization, and risk mitigation strategies.
- Directed a cross-functional team managing segmentation frameworks, credit assessment models, and governance structures to balance revenue growth with risk exposure.
- Developed the Ideal Customer Profile (ICP) model to identify high-fit accounts, improving sales prioritization and boosting qualified pipeline creation
- Created and deployed the Customer Profile Health Index (CPHI) to assess data completeness, segmentation readiness, and customer value potential driving a 65% improvement in data quality and strategic account focus.
B2B Payments and Collection Director
Sales operations | STC Business Operation Sector
Riyadh, Riyadh Region
2020.07 - 2022.02
- Strategic Leadership & Financial Operations: Directed end-to-end portfolio management across billing, collections, payments, credit, and accounts receivable for B2B customers, managing over SAR 15B in financial performance and ensuring alignment with legal, finance, and corporate policies.
- Digital Transformation & Process Optimization: Led the digitization of collection and payment operations, implemented data-driven models, and developed scalable E2E policies and streamlined processes, enhancing operational efficiency and customer experience.
- Performance Management & Risk Control: Achieved major KPIs including SAR 170M in cost savings (2020–2022), improved bad debt performance, raised dunning quality from 71% to 99.6%, and increased cash collection from SAR 3.7B to 6.9B.
- Cross-Functional Collaboration & Team Development: Ensured cross-departmental alignment (Finance, Legal, CEX, Sales, Marketing, etc.) for strategic initiatives, developed departmental capacity, and achieved 100% SLA compliance on the SOS platform.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Systems Management & Reporting Section Manager
Digital Payments | STC Corporate Finance
Riyadh, Riyadh Region
2018.04 - 2020.06
- Financial Operations & Risk Management: Oversaw billing, collection, and credit operations across Consumer, Enterprise, and Government segments—managing 8 million accounts and SAR 13B in receivables while identifying risks, gaps, and improvement opportunities.
- Policy & Process Optimization: Developed and revamped billing and collection policies for CBU, EBU, and Government, establishing effective systems for receivables, payments, and debt resolution, including BSST bad debt impact analysis.
- Digital Transformation & Systems Integration: Led the digitization and integration of STC's billing, payments, and collection systems; managed the STC-SIMAH Data Management project and built a business intelligence platform for corporate finance.
- Strategic Leadership & Performance Delivery: Directed a 20+ member team across business analysis, development, testing, and operations; delivered SAR 600M in improved collections through new models and campaigns, and managed budget planning and risk controls for 2018–2019.
BI & Analytics Team Lead
FU Demand |STC Corporate Analytics and Data Sector
2016.08 - 2018.03
- Executive Reporting & Performance Management: Delivered CEO and Board dashboards, managed corporate KPIs, and aligned strategic performance metrics with business objectives.
- Cross-Functional Analytics Leadership: Served as the central point of contact for business intelligence and analytics across all STC Functional Units and corporate departments.
- Project & Delivery Management: Led enterprise data and analytics projects using agile methodologies, ensuring efficient planning, execution, and stakeholder communication.
- Advanced Data Analysis & Systems Implementation: Performed end-to-end data analysis and delivered key initiatives such as FO Data Migration, SAP Business Suite, and enterprise-wide analytics platforms.
BI/DWH Mega Projects Manager
Business intelligence | STC Application Sector
2015.02 - 2016.07
- Strategic Analytics & Reporting: Developed customized reports and insights to support executive decision-making, driving revenue growth and profitability through data-driven strategies.
- Program Leadership: Led high-impact strategic projects including Data Discrepancy Resolution, Data Lake implementation, and ongoing Business-as-Usual change requests (CRs) across multiple business domains.
- Stakeholder & Demand Management: Oversaw analytics deliverables and reporting needs for key functions including Wholesale, Finance, Strategy, Networks, Procurement, and Customer Care.
- System Optimization: Improved platform and system performance through practical, scalable enhancements, ensuring efficient support of analytics and business intelligence operations..
Professional Services Project Manager
Digital Services |Ericsson AB
2014.02 - 2015.02
- Project Delivery & Execution: Led end-to-end execution of BSS/OSS, Charging, and Billing projects for Mobily, ensuring alignment with functional scope, timelines, and budget constraints.
- Stakeholder Management: Represented Ericsson in all strategic discussions with Mobily project stakeholders, resolving conflicts and handling escalations to maintain project momentum.
- Performance Tracking & Risk Control: Monitored project activities, managed scope changes, and ensured consistent progress reporting across all phases of delivery.
- Key Project Achievements: Successfully delivered Mobily Service Data Point DB Expansion, L+9 PCRF (SDP Expansion), and Notification Engine initiatives, enhancing core network capabilities.
Experienced Systems Integration Engineer
Mobile VAS, BSS, OSS | Ericsson AB
2010.07 - 2014.01
- Service Delivery & Integration: Delivered end-to-end services in site engineering, installation, integration, and configuration of VAS and IN platforms across STC and Mobily networks.
- Presales & Solution Support: Supported presales engagements through technical pre-studies, and performed complex software/hardware upgrades and live network enhancements.
- Network Planning & Optimization: Customized integration of Ericsson and third-party products, planned and optimized network designs based on client-specific technical requirements.
- Testing & Project Execution: Developed and executed test cases for HW/SW acceptance (ATP) and successfully delivered key projects including STC Exadata Migration, 4G/3.5G rollouts, SDP/MSDP upgrades, and Mobily CS5.2 and Notification Engine expansions.
Education
Professional Certification - Generative Artificial Intelligence (GenAI)
University of Michigan
Michigan 2025.02 - 2025.05
Executive Education - Strategic Leadership And Management Specialization
University of Illinois Urbana-Champaign
Illinois 2025.02 - 2025.06
Professional Certification - Financial Management Specialization
University of Illinois Urbana-Champaign
Illinois 2025.04 - 2025.07
Executive Education Program - Effective Leaders Program (ELP)
IE Business School
Madrid 2022.06 - 2022.12
Professional Certificate - Financial Decision-Making For Leaders
Babson College
Wellesley, Massachusetts 2021.12 - 2022.07
MBA -
Colorado State University- Saudi Electronic University
Riyadh 01/2019 - 2021.10
Bachelor of Computer Information Systems -
King Saud University
Riyadh 2006.01 - 2010.11
Skills
Data & Analytics Leadership
Digital Transformation
Effective negotiation skills
Strategic leadership
Flexible problem-solving
Continuous improvement mindset
Strategic decision making
Persuasive communication
Certification
- Certified Experienced Systems Integration Engineer
Area of Experience
- Systems Integration
- Digital Services
- Advanced Analytics
- Business Intelligence
- Customer Value
- Planing and Performance
- Segmentation
- Solutions Delivery
- Data Management
- Billing & E-Payments
- Credit & Collection
- Sales Operations
- BSS/OSS
- Project Management
- Finical Reporting
- Accounts receivables
- Risk Management
- Demand Management
- Radio Access
- Intelligent Network
Interests
AI & Emerging technologies
Economic trends and policy
Explore global business cultures
Timeline
Professional Certification - Financial Management Specialization
University of Illinois Urbana-Champaign
2025.04 - 2025.07
Professional Certification - Generative Artificial Intelligence (GenAI)
University of Michigan
2025.02 - 2025.05
Executive Education - Strategic Leadership And Management Specialization
University of Illinois Urbana-Champaign
2025.02 - 2025.06
B2B Customer Profile & Segmentation Ops Director
STC
2023.02 - Current
Executive Education Program - Effective Leaders Program (ELP)
IE Business School
2022.06 - 2022.12
Professional Certificate - Financial Decision-Making For Leaders
Babson College
2021.12 - 2022.07
B2B Payments and Collection Director
Sales operations | STC Business Operation Sector
2020.07 - 2022.02
Systems Management & Reporting Section Manager
Digital Payments | STC Corporate Finance
2018.04 - 2020.06
BI & Analytics Team Lead
FU Demand |STC Corporate Analytics and Data Sector
2016.08 - 2018.03
BI/DWH Mega Projects Manager
Business intelligence | STC Application Sector
2015.02 - 2016.07
Professional Services Project Manager
Digital Services |Ericsson AB
2014.02 - 2015.02
Experienced Systems Integration Engineer
Mobile VAS, BSS, OSS | Ericsson AB
2010.07 - 2014.01
Bachelor of Computer Information Systems -
King Saud University
2006.01 - 2010.11
MBA -
Colorado State University- Saudi Electronic University
01/2019 - 2021.10