ESLAM AYAD
Ta'if,02
Summary
Experienced Assistant Food & Beverage Manager with extensive background in hotel and restaurant operations. Proven track record in revenue growth, cost optimization, team development, and launching new service initiatives. Skilled in managing multiple departments, implementing operational strategies, and enhancing guest satisfaction while maximizing profitability.
Overview
13
13
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Assistant Food & Beverage Manager
Velar Inn
2023.07 - Current
- Managed F&B operations and developed cost-saving strategies.
- Oversaw staff training and event planning.
- Developed and implemented annual operational strategies for all F&B sub-departments.
- Managed full department operations, ensuring efficiency and high-quality service.
- Implemented staff training programs to enhance productivity and service standards.
- Optimized costs to maximize departmental profitability.
Operations Manager
Ithraa El-Mostakbal Co.
2021.09 - 2023.05
- Supervised 12 restaurants in Northern KSA.
- Increased sales by 18% and reduced costs by 11%.
Area Manager
Shawarma Hlayel
2017.12 - 2021.08
- Managed 7 restaurants and coordinate marketing promotions.
Restaurant Head Waiter
Bay La Sun & Marina Hotel – Saudi Arabia
2013.06 - 2017.06
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Managed teams of 30+ staff, organized VIP and corporate events.
- Coordinated with management and kitchen staff to ensure high-quality service.
- Served VIP guests including Prince Moqren bin Abdul Aziz and Prince Sultan bin Salman.
Education
Bachelor - Tourism And Hotel Management
Tourism& Hotels College
Egypt 2001.04 -
Skills
F&B Operations Management
Cost Control & Budgeting
Event Planning & Catering
Developed and implemented annual operational strategies for all F&B sub-departments
Managed full department operations, ensuring efficiency and high-quality service
Implemented staff training programs to enhance productivity and service standards
Optimized costs to maximize departmental profitability
Cost control
Food and beverage operations
Menu pricing
Accomplishments
- Launched External Events Dept., managing 120+ events with SAR 800K+ revenue in 2025.
- Increased F&B Revenue from SAR 2.6M in 2024 to SAR 3.6M, with Gross Profit rising to SAR 2.6M.
- Secured contracts with 12 external venues & Saudi Private Aviation for in-flight catering.
- Boosted sales by 18% and cut costs by 11% at Ithraa El-Mostakbal Company.
Certification
Pre-Opening Certificate
Timeline
Assistant Food & Beverage Manager
Velar Inn
2023.07 - Current
Operations Manager
Ithraa El-Mostakbal Co.
2021.09 - 2023.05
Area Manager
Shawarma Hlayel
2017.12 - 2021.08
Restaurant Head Waiter
Bay La Sun & Marina Hotel – Saudi Arabia
2013.06 - 2017.06
Bachelor - Tourism And Hotel Management
Tourism& Hotels College
2001.04 -
AWARDS
- Employee of the Month
- Appreciation Letters: KAUST Event, Harley-Davidson Event, Fire Control in Hotel Suite
- Hotel Pre-opening Certificate
- American Hotel & Lodging Training