Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Custom
Timeline
Manager
ESLAM ELDEMRDASH

ESLAM ELDEMRDASH

Riyadh

Summary

I am a self-motivated professional with 17 years of experience in electronic/digital payments. I have highly developed communication skills that have helped me build solid and long-term business relationships with banks and fintech companies. I am proficient in developing internal and external business processes and supporting internal stakeholders such as operations, sales, and finance to ensure we constantly provide best-in-class customer service. I am willing to work in KSA and overseas to assist startup fintech companies.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Director of Business Operations

Digital Pay
Riyadh
07.2023 - Current
  • Create a clear product development plan, including risk assessment, budgeting, cost calculation, and estimating the timeline and efforts
  • Implemented a solid operating system to support the field technicians
  • Executed an ERP system to meet internal and external business requirements.

Head of Strategy Planning

Digital Pay
Riyadh
10.2020 - 06.2023
  • Monitoring service day-to-day service performance
  • Managing bank relations
  • Driving local and international partnerships.

Head of POS Business Support

Alhamrani Universal
Riyadh | Jeddah
07.2017 - 09.2020
  • Provide accurate information using proper methods/tools
  • Conduct business meetings with customers to support sales targets and handle calls efficiently
  • Possess logistic industry expertise.

POS Customer Support Supervisor

Alhamrani Universal
Riyadh | Jeddah
02.2014 - 06.2017
  • Develop sustainable relationships with customers in the domain
  • Maintain records of customer interactions, process customer accounts, and file documents
  • Adhere to communication procedures, guidelines, and policies.

POS Customer Support Team Leader

Alhamrani Universal
Riyadh | Jeddah
01.2008 - 01.2014
  • Manage and assess many customer calls and identify their needs
  • Handle customer complaints and provide appropriate solutions within the timeline to ensure resolution.

Education

Bachelor of Commerce Major Accounting -

Ein Shams University
01.2000 - 04.2004

Skills

  • Monitoring (KPIs) and (SLAs) to support business operations
  • Demonstrated track record of exceeding product revenue targets
  • Proficient in developing and implementing effective internal business processes
  • Strong verbal and written communication skills
  • Familiarity with customer relationship management (CRM) systems and best practices
  • Skilled in planning and project management
  • Exceptional presentation skills
  • Process improvement strategies
  • Solutions development
  • Product inspections

Websites

Personal Information

Title: DIRECTOR OF BUSINESS OPERATIONS

Custom

  • EMV and SPAN2 operational overview training
  • Soft skills courses - presentation, time management, communication, leadership, and mind mapping
  • Microsoft Office / Access XP core- Microsoft certified partner
  • Manual accounting financial analysis and banks

Timeline

Director of Business Operations

Digital Pay
07.2023 - Current

Head of Strategy Planning

Digital Pay
10.2020 - 06.2023

Head of POS Business Support

Alhamrani Universal
07.2017 - 09.2020

POS Customer Support Supervisor

Alhamrani Universal
02.2014 - 06.2017

POS Customer Support Team Leader

Alhamrani Universal
01.2008 - 01.2014

Bachelor of Commerce Major Accounting -

Ein Shams University
01.2000 - 04.2004
ESLAM ELDEMRDASH