Eslam Magdy Mahrous
Saudi Arabia
Summary
A results-oriented Store Manager with over 10 years of experience in the retail, cosmetics, and personal care sectors across Saudi Arabia and Egypt. I have a proven track record of leading high-performing teams, driving sales growth, enhancing operational efficiency, and delivering exceptional customer experiences. I possess strong skills in retail operations management, KPI tracking, team leadership, inventory management, CRM, visual merchandising, and staff development. Passionate passionate about achieving business objectives while maintaining the highest standards of customer service.
Overview
2
2
Languages
10
10
years of professional experience
Work history
Store Manager
Golden Care For makeup & cosmetics
Riyadh, Saudi Arabia
2025.03 - Current
- Managed daily store operations, ensuring premium customer service standards were consistently met. Led, coach, and motivate the sales team to achieve sales targets and KPIs. Monitored sales performance, implementing action plans that enhanced business results. Managed inventory accuracy and stock replenishment. Ensure excellent visual merchandising and brand presentation. Build strong customer relationships through personalized selling and CRM. Prepared operational reports, ensuring compliance with company policies and procedures.
Store Manager
Deraa
Ta'if, Saudi Arabia
2023.03 - 2025.03
- Managed all retail operations for a high-volume cosmetics store.
Supervised staff scheduling, attendance, and performance.
Achieved sales targets through effective coaching and KPI monitoring.
Reduced stock discrepancies through strong inventory control.
Improved customer satisfaction by delivering exceptional service.
Coordinated with different departments to ensure smooth operations. - Reduced stock discrepancies through strong inventory control.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
Trainer and Sales Official
L'Oréal professional
Delta, Egypt
2021.05 - 2022.12
- Delivered technical and product training to salon professionals, enhancing their service capabilities. Analyzed sales performance and developed actionable plans, driving targeted growth strategies. Supported successful launches of new product lines. Built strong relationships with salon owners and professionals, fostering collaboration and loyalty. Improved team product knowledge and selling skills.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
Sales Representative
Reckitt Benckiser
Delta, Egypt
2020.04 - 2021.02
- Increased customer retention through consultative selling.
Achieved sales targets and strengthened customer relationships.
Coordinated with internal teams to ensure excellent customer service.
Sales Representative
L'Oréal Paris
Delta, Egypt
2016.08 - 2020.01
- Successfully launched and promoted 5 new product lines, exceeding initial sales projections by 25% in the first quarter.
- Provided exceptional customer service and product expertise, consistently receiving positive feedback and contributing to customer retention rates.
- Trained and mentored junior sales associates, improving team performance by 15% on average.
Education
Bachelor's degree - law
Mansoura University - Faculty of Law
EgyptSkills
- Inventory Management
- Retail Management
- Store Management
- Customer Relationship Management (CRM)
- Operations Management
- Microsoft Excel
- SAP and Odoo systemsss
- Reporting
- Decision Making
- Negotiation
- Upselling and Cross-selling
- Problem-solving
- Communication skills
- Leadership
- Time Management
- Data Entry
- Knowledge of [Software]
- Problem Solving
Languages
Arabic
Native
English
Advanced
Timeline
Store Manager
Golden Care For makeup & cosmetics
2025.03 - Current
Store Manager
Deraa
2023.03 - 2025.03
Trainer and Sales Official
L'Oréal professional
2021.05 - 2022.12
Sales Representative
Reckitt Benckiser
2020.04 - 2021.02
Sales Representative
L'Oréal Paris
2016.08 - 2020.01
Bachelor's degree - law
Mansoura University - Faculty of Law