Eslam Mahmoud Moawad

• Experienced with Huawei Optix trans Transmission series E6616 and E6608 Equipment.
• Implement MPLS TP over PTN 990E.
• Implement DVM E6600 Series over MPLS-TP network.
• Review HLD of MPLS over OTN projects.
• Review Low Level design of MPLS sites in SEC projects.
• Deliver Factory acceptance test of PTN990E and E6600 Series with SEC customer.
• Resolve technical issues bf different domain in Fixed and MW transmission.
• Follow up Site survey to provide clear data for design department.
• Follow FAT process and perform all ITP approved tests from SEC
• Resolve Industrial Technical issues with customer.

• Working at ACES "NG Account" as Transmission BO Engineer at SEC Communication NOC "NTCC", including Optical (WDM, ASON, OTN).
• Handling and troubleshooting issues and alarms related to WDM network.
• Support FO members with issues and alarms appeared during NMS monitoring.
• Sharing knowledge with FO members to act as first line support.
• Dealing with other NOC domains and products (MPLS-TP , SDH , Nokia WDM Network) to achieve network stability.
• Create services upon customer request.
• Achieve SLA while dealing with Network problems.
• Modifying all implemented wavelengths to be matched with approved design.
• Enhancing network stability by clearing active network alarms.
• Dealing with Huawei Products (OSN 9800 Family , OSN 8800 Family).
• Dealing with Network NMS including NCE client plane, NCE Management plane, IBMC and server CLI sessions.

• Working at Huawei Technologies Co., Ltd Telecom Egypt Account as Team Leader Customer support and network maintenance of Huawei Transmission Network Technologies, including Optical (WDM, ASON, OTN), PTN (Packet Transport Network based on MPLS), and OSS Network Management.
• Job Description:

1- Stable network running: Make network maintenance plans, perform network inspection and problem diagnosis, monitor network warning and performance, analyze, locate, and handle network problems, eliminate accident risks, reduce critical network accidents, inventory installed base, and ensure Stable network running.

2- Critical accident recovery: Quickly judge the nature, influence, and scope of accidents, collect and analyze accident data, and quickly recover services.

3- Customer satisfaction: Ensure customer satisfaction. There are no valid complaints from internal and external customers.

4- Network change implementation: feature configuration, expansion, software upgrade, and update.

5- Problem resolution: Resolve network problems and effectively and ensure the SLA is achieved.

6- Critical accident handling solution: Take the lead in handling complex and critical accidents for the product family. Develop a quick recovery solution, organize people tolocate the problem, and work out the problem analysis report.

7- Network change solution: provide complex change solutions of a product family such as upgrade patch capacity expansion, and configuration change, and lead and organize the implementation of change solutions and ensure the success of solution implementation.

8- Huawei Equipment (OSN 1500 – OSN 2500 – OSN 3500 – OSN 7500 – OSN 6800 – OSN 8800 Series – OSN 9800 Series – OSN 1800 Series).

9- Huawei management system (U2000 – NCE).

10- Huawei Server (Taishan – E9000).

• Etisalat FBB Project
• Network operation engineer (BO) on Nokia Equipment (SDH&WDM).
• Good knowledge collector on SDH and WDM technologies.
• Alcatel 1830 PSS-32 (Photonic Service Switch) troubleshootingand configuration.
• Alcatel 1678 MCC (Metro Core Connect) troubleshootingand configuration.
• Alcatel 1660 SM (Synchronous Multiplexer) troubleshootingand configuration.
• Alcatel 1850 SC and SR troubleshootingand configuration.
• Periodic health check on all Nokia equipment.
• SDH/WDM service creation via OMS.
• SDH/WDM traffic monitoring, configuration, and troubleshooting.
• Database collector and organizer.
• Equipment backup via 1350 NMS and organizing it.
• I am dealing with Equipment and OMS via CLI commands.
• Traffic performance and root cause analysis.
• Act as change management coordinator on managing all actions related to the Nokia account.
• I am managing incidents and actions with other vendors.

• Etisalat FBB Project
• Responsible for monitoringnetwork alarms and creating TT and TIM.
• Live Monitoring and immediate escalation to the responsible team.
• Became familiar with Etisalat FBB network.
• Became familiar with Nokia Products (1830PSS – 1678MCC – 1600SM)
• Preparing the hourly & daily & weekly reports & analysis for the alarms of the whole network. (Power check – Health check – Performance report – NE Backup – OMS Backup).
• Act as incident manager on fiber cut and hit incidents and create IR reports.
• Became familiar with Etisalat HP trouble ticketing system.

• Telecom Egypt (WE) Project
• Responsiblefor handling anycase that causestrafficdegradation.
• Fully aware of the escalation matrix for WE network.
• Handle incident cases and create IR reports.
• Preparing the hourly & daily & weekly reports & analysis for the alarms of the whole network.

• Telecom Egypt Project
• Responsible for monitoring network alarms and creating TT
• Live Monitoring and immediate escalation to the responsible team
• Preparing the hourly & daily & weekly reports & analysis for the alarms of the whole network.
• Became familiar with Nokia NetAct & Also being familiar with Huawei U2000

• Orange level one project
• Handling all officesissues.
• Handling (Power problems – Down alarms – Instability problems- Site Migration – Repair tasks – HW problems – MW alarms – PM– Audit – BDT).

• Orange L1 maintenance project
• Full knowledge about NEC MW links “V4,NEO, Ipaso”
• Full knowledge about NSN Flexi BTS “2G,3G”
• Great Knowledgeabout “ALCATEL ADM 1660-01”
• Handling all hardware problems
• Handling all down alarms
• Handling VSWR alarms using “Site Master Analyzer”
• Handling all Environment tasks “PM, Audit, BDT, Acceptance “
• Handling all actions “MW link swap, Reroute, DDF Arrangement, Swap rectifier, Site Migration, GPRS upgrade”.

• Vodafone MW link project “Swap link, Newlink”.
• Full Knowledge about “SIAE” MW Link.

• Fully aware of CCTV, Fire alarms, Access control, Metal gates, and Intrusion systems.