Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

eslam nassar

dubai,United Arab Emirates

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements. Focused Sales Consultant well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed, quick-paced and true team player. Pursuing new sales-driven role with opportunity to apply hardworking attitude and dedicated nature.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service Representative

Real Estate Development Company
dubai, United Arab Emirates
05.2023 - Current
  • Ensured smooth running of operations with timely preparation of reports.
  • Streamlined processes through efficient record keeping.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Developed robust client relationships for improved business growth.
  • Streamlined sales processes to enhance team productivity.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.

Real Estate Agent

Future Realty
dubai, United Arab Emirates
05.2022 - 05.2023
  • Coordinated appointments with prospective buyers to showcase properties on the market.
  • Developed effective marketing strategies to attract potential buyers.
  • Liaised with solicitors for smooth completion of contracts.
  • Accomplished improved negotiation skills by attending industry training workshops.

Sales Representative

TechAdvancement
dubai, United Arab Emirates
01.2022 - 05.2022
  • Streamlined order processing system for faster delivery times.
  • Pioneered innovative sales strategies for increased market penetration.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.

Education

Bachelor's degree - Sociology

Benha University in Egypt
Benha
08.2006 - 06.2009

Skills

  • Customer Service
  • Cash handling
  • Customer relations
  • Problem-solving
  • Team Leadership
  • Public speaking
  • Sales expertise
  • Microsoft Office
  • Excel proficiency
  • Customer needs analysis

Languages

English
Fluent

Timeline

Customer Service Representative

Real Estate Development Company
05.2023 - Current

Real Estate Agent

Future Realty
05.2022 - 05.2023

Sales Representative

TechAdvancement
01.2022 - 05.2022

Bachelor's degree - Sociology

Benha University in Egypt
08.2006 - 06.2009
eslam nassar