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Eslam Wasel
Operation Manager
Dammam
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Cenomi
Dammam
09.2019 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Performed monthly compliance checks.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Department Manager
Cenomi
Jubail
04.2016 - 09.2019
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Supervisor of Operations
Tasaheel
Doha
02.2015 - 03.2016
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - History
University of Cairo
Cairo , Egypt 09.2002 - 09.2007
Skills
Goals and performance
Relationship building and management
Order management
POS systems operations
Business initiatives proficiency
Staff supervision
Sales expertise
Systems and software programs
Customer experience
Operations
Staff Management
Stock management
Training
Employee scheduling
Business development and planning
Staff Scheduling
Sales growth
Cost Control
Product and service sales
Google Drive
New-Hire Training
Accomplishments
- Promoted to Senior Store Operation and assisted with training and supervision of press operators.
- Resolved product issue through consumer testing.
- Supervised team of [45] staff members.
- Collaborated with team of 65 in the development of Reopining ZARA Ehsa Mall
Interests
Timeline
Operations Manager
Cenomi
09.2019 - Current
Department Manager
Cenomi
04.2016 - 09.2019
Supervisor of Operations
Tasaheel
02.2015 - 03.2016
Bachelor of Arts - History
University of Cairo
09.2002 - 09.2007