Eslam Gamal Hammad Sedik
Assiut,Egypt
Summary
Driven and ambitious Accountant with experience overseeing customer service resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager
BA Electrical Tools Company
Assiut, Egypt
07.2015 - Current
- Implemented personal development programs to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Reviewed processes and practices regularly to achieve business goals.
- Planned staff responsibilities to meet customer needs while remaining under budget.
- Dealing with stores, accounts, and customers on a daily basis to know the customer’s needs for electrical tools and provide them permanently.
Accountant
Alorman Hospital
Assiut, Egypt
02.2013 - Current
- Reconciled accounts from income and expense data to net worth and assets.
- Prepared monthly bank reconciliations with 88% accuracy.
- Maintained the integrity of the general ledger, including the chart of accounts.
- Accurately documented all cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Education
High School Diploma - Accounting
Commercial secondary school, five-year system
Assiut/ Egypt 06.2006 - 06.2011
Skills
- Microsoft Outlook, Word and Excel
- Sales proficiency
- Customer relations
- Sales strategies
- Customer service
- Account management
Languages
Arabic
Native
English
Intermediate
Timeline
Customer Service Manager
BA Electrical Tools Company
07.2015 - Current
Accountant
Alorman Hospital
02.2013 - Current
High School Diploma - Accounting
Commercial secondary school, five-year system
06.2006 - 06.2011
Similar Profiles
Haris KolasinacHaris Kolasinac
Co-Owner & Office Manager at Mo-Ba GmbH (Assembly Company)Co-Owner & Office Manager at Mo-Ba GmbH (Assembly Company)
AL ANOUD AL WETHAHIAL ANOUD AL WETHAHI
Sales Representative at UMP Company For Sanitary & Plumping ToolsSales Representative at UMP Company For Sanitary & Plumping Tools
Babatunde SokoyaBabatunde Sokoya
Machines Operators at Machine Tools CompanyMachines Operators at Machine Tools Company