Eslam Gamal Hammad Sedik
Assiut,Egypt
Summary
Driven and ambitious Accountant with experience overseeing customer service resources to successfully and comprehensively meet department goals and objectives. Keeps track of customer service trends, creating proactive strategies to maintain best practices.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager
BA Electrical Tools Company
Assiut , Egypt
2015.07 - Current
- Implemented personal development programs to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Reviewed processes and practices regularly to achieve business goals.
- Planned staff responsibilities to meet customer needs while remaining under budget.
- Dealing with stores, accounts, and customers on a daily basis to know the customer’s needs for electrical tools and provide them permanently.
Accountant
Alorman Hospital
Assiut , Egypt
2013.02 - Current
- Reconciled accounts from income and expense data to net worth and assets.
- Prepared monthly bank reconciliations with 88% accuracy.
- Maintained the integrity of the general ledger, including the chart of accounts.
- Accurately documented all cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Education
High School Diploma - Accounting
Commercial secondary school, five-year system
Assiut/ Egypt 2006.06 - 2011.06
Skills
- Microsoft Outlook, Word and Excel
- Sales proficiency
- Customer relations
- Sales strategies
- Customer service
- Account management
Languages
Arabic
Native
English
Intermediate
Timeline
Customer Service Manager
BA Electrical Tools Company
2015.07 - Current
Accountant
Alorman Hospital
2013.02 - Current
High School Diploma - Accounting
Commercial secondary school, five-year system
2006.06 - 2011.06
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