Eslam R. Elashry
Managment & Operations
Saudi Arabia, Khobar,Eastern Province
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed management student eager to develop and hone skills in practical business settings. Applies comprehensive education and personal skills to tackle challenging topics. Learn quickly and brings advanced organisational skills. Knowledgeable management professional with proven success in achieving and exceeding regional revenue goals within company growth strategies. Skilled at developing local business strategy and overseeing change management to implement successful improvements. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Managing Director
Jawacat Company
Khobar, Eastern Province
Sept 2022 - Nov 2023
- Directed company operations and strategy through long-term business planning, consistently growing revenue.
- Created and implemented overall business strategy to facilitate all managerial decision-making.
- Increased employee productivity through extensive training and development schemes.
- Improved cross-departmental collaboration between management staff by revamping structured communication plans.
- Built rapport and engaged with staff at multiple levels to facilitate effective communication.
- Utilised industry expertise to influence business decisions.
- Trained and mentored managers to cultivate cohesive leadership team.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Cultivated strong work culture and high standards to drive employee retention and performance.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Spearheaded development and delivery of product initiatives based on in-depth market research.
- Devised and implemented long-term strategy to drive progress in key areas.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Managed team performance, celebrating successes and identifying areas to improve.
- Put in place clear controls for financial administration and business management.
- Established budgets based on historical, current and forecasted business data.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Served as official representative of organisation to public groups or government agencies.
- Established strong rapport with stakeholders to enhance business credibility.
- Set strategic plans to govern functioning of operations.
- Partnered with management team to optimise operations and reduce costs.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Worked with board of directors to establish objectives and decisively lead operations.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Created and led successful business culture focused on performance.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Recruited and managed senior staff with focus on delivering clear results.
- Allocated resources to teams and projects based on need, performance and availability.
- Monitored operations to assess and highlight results.
- Directed day-to-day work of employees and motivated teams to exceed objectives.
- Delivered business strategy to drive revenue and operational efficiencies.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Prepared and reviewed procedural documents for daily operations.
- Implemented effective customer service procedures to encourage positive feedback.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Developed and implemented budgetary and resource allocation plans.
- Generated business, cost and employee reports to management.
Chief Operating Officer
Al-Osais International Holding Company
Khobar, Eastern Province
June 2014 - Aug 2022
- Improved operational performance in line with strategic objectives.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Instilled an attitude of teamwork and collaboration for productive working relationships.
- Provided exceptional operational delivery across a diverse portfolio.
- Increased collaboration with stakeholders and partners to streamline business.
- Refined organisational structure to consolidate, streamline and delineate necessary functions.
- Created innovative business solutions to drive the brand to success.
- Administered management tracking systems to effectively monitor, evaluate and report operational progress against strategic objectives.
- Motivated staff to drive delivery and exceed targets.
- Developed quarterly business plans to evaluate cost projections.
- Recruited top-performing candidates to build staff retention and team performance.
- Prepared and reviewed procedural documents for daily operations.
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered business strategy to drive revenue and operational efficiencies.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Tracked KPIs to drive profitability and target delivery.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Developed and implemented budgetary and resource allocation plans.
- Generated business, cost and employee reports to management.
- Established budgets based on historical, current and forecasted business data.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Monitored operations to assess and highlight results.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Worked with board of directors to establish objectives and decisively lead operations.
- Created and led successful business culture focused on performance.
- Established strong rapport with stakeholders to enhance business credibility.
- Put in place clear controls for financial administration and business management.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Served as official representative of organisation to public groups or government agencies.
- Partnered with management team to optimise operations and reduce costs.
- Allocated resources to teams and projects based on need, performance and availability.
- Maintained organisational compliance with applicable legislation and regulations.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Business development & Project Support Manager
Bin Quraya Group
Khobar, Eastern Province
May 2012 - May 2014
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on understanding of key markets to push development of business strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Scheduled upgrades and configuration to align management information systems.
- Trained and mentored support staff to provide exceptional customer service and swift resolution.
- Researched latest information to stay abreast with trends.
- Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
- Safeguarded sensitive data, following established protocols to protect privacy.
- Produced daily, weekly and monthly reports to evaluate and improve team productivity.
- Utilised ticketing system to track timeline and resolution of problems.
- Drafted and documented guidelines and procedures to support ITC operations.
- Reviewed KPI and SLA performance and suggested actionable improvements for underperforming areas.
- Assisted customers with account access and password resets to support data protection.
- Provided customer feedback to internal teams and developers to improve products and services.
- Developed coordinated response to security alerts and supported disaster recovery planning to reduce downtime.
- Identified skills and performance gaps to provide resources and additional training.
- Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
- Tracked team performance to provide feedback and status reports to management.
- Attended service liaison meetings with customer representatives to raise awareness and update policies and strategies.
- Observed hardware and software performance to maintain functionality and reliability.
- Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.
- Set team goals to define performance and productivity.
- Monitored cyber security functions to support proactive identification of potential risks and issues.
- Controlled cost of goods and managed terms and business planning with supplier base for improved profitability.
- Worked cross-functionally with internal teams to deliver quality products to meet needs of customers.
- Managed supplier base, developing joint business plans for improved profitability, product and service levels.
- Delivered category management process, achieving defined growth targets.
- Sourced most cost-effective new and existing products to meet category and procurement KPIs.
- Negotiated contracts and terms successfully, delivering cost and operational efficiency for group.
- Built relationships for increased engagement and partnerships across supplier base.
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Worked with department heads to determine requirements for procurement activities.
- Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Analysed and developed procurement plans with cost-effective solutions and increased purchase power.
- Facilitated project delivery by procuring raw materials and supplies.
- Reviewed proposals and submitted reports to procurement heads for selection.
- Evaluated procurement processes and used results to improve workflows and procedures.
- Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
- Monitored supply chain activities to validate quality of goods procured.
- Assessed supplier base and categorised spending based on strategic and operational requirements.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Administered expenditure, preventing budget overages with successful control strategies.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Adjusted inventory levels to keep obsolescence and cost low.
- Defined KPI targets to maintain solid standards of work in [Type] team.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Established operational and administrative procedures and enforced controls.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Liaised with customers and other departments to plan timely transportation of goods.
- Selected, trained and performance-managed staff to build results-focused team.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
- Coordinated dispatching of transport vehicles distributing goods across.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Directed daily operations to achieve maximum output and reduce costs.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
Education
Engineer's degree - B.SC. in Civil Engineering
Academy of Egypt For Engineering And Technology
Mansoura University,Arab Republic of Egypt Sept 2006 - May 2012
Skills
- Business scaling
- Strategic thinking
- Forecasting
- Risk portfolio management
- Financial administration
- Corporate governance
- Public relations understanding
- Marketing
- Fundraising management
- P&L
- Business relations
- Contract negotiation
- Stakeholder management
- Revenue models
- Cost savings and reduction
- Business process re engineering
- Staff engagement and retention
- Risk assessment and reduction
- Performance tracking
- Customer service improvement solutions
- Planning and execution
- Financial planning and strategy
- Acquisition integration
- Personnel development
- Global business operations
- Operations oversight
- Effective leadership skills
- Strategic business acumen
- Process improvement techniques
- Managing multi-disciplinary teams
- Operational budget management
- Process improvements
- Controls systems
- Policy updates
- Risk management
- Programme management
- Market trends
- Operational oversight
- Business management
- Regulatory compliance
- Investment expertise
- Operational leadership
- Financial leadership
- Strategic decision-making
- Excel proficiency
- Strategic consultancy
- Business administration
- Strategic networking
- Financial management
- Change management
- Integrative negotiation
- CMO level interaction
- Deliverables oversight
- Joint pipeline planning
- Business development
- Employee management
- Entrepreneurial mindset
- KPI management
- Contract management
- Customer service
- Data collection and analysis
- Operations management
- Business analysis
- Business planning
- Business scaling
- Operational management
- High-value project management
- Mentoring and training
- Project budgeting
- Accounting processes
- Problem solving skills
- Complex negotiation
- C-suite experience
- Worker's compensation knowledge
- P&L management
- Communication skills
- Leadership
- Team building
- Time management
- Google Workspace
- Problem-solving
- Customer-focused
- Programme development
- Multilingual
Languages
Arabic
NATIVE LANGUAGE
English
Master or proficient
C2
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Managing Director
Jawacat Company
Sept 2022 - Nov 2023
Chief Operating Officer
Al-Osais International Holding Company
June 2014 - Aug 2022
Business development & Project Support Manager
Bin Quraya Group
May 2012 - May 2014
Engineer's degree - B.SC. in Civil Engineering
Academy of Egypt For Engineering And Technology
Sept 2006 - May 2012
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