Windows 10
Esmail Alamri
IT Specialist
Jeddah
Summary
Competent IT Specialist well-versed in assisting Employee users with diverse computer systems, mobile devices,s and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level IT Specialist position in an Employee environment. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
IT Help Desk
Ali Shar Holding Company
Jeddah
09.2022 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices and software to set up work stations for employees.
- Provided on-call support for critical issues related to [Adobe Acrobat Reader, Microsoft Outlook, Microsoft Excel].
- Assisted with updating technical support best practices for use by team.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Performed tests of functionality, security and performance of different workstations and devices.
IT Specialist
(Al Amri group) - Lawfirm-Trading-Debt Collection-Manpower
Jeddah
02.2020 - 01.2022
- Configured hardware, devices, and software to set up workstations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Uploaded new software, rolled out updates, and applied patches to linux servers upon release to thwart Network fixes and system threats from penetrating networks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
Bachelor of Science - Management Information Systems
AL TAIF University
Al Taif 01.2015 - 01.2018
Skills
Application installations
Certification
[Operating System Management Windows 10], [Institute of Public Administration]
Software
Linux
Mac
Interests
Reading
Information Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
IT Help Desk
Ali Shar Holding Company
09.2022 - Current
[Operating System Management Windows 10], [Institute of Public Administration]
06-2021
[Personal Information Management (Outlook) ], [Institute of Public Administration]
11-2020
[ICDL-Base], [Specto Corporation | Edrak]
10-2020
[Web Hosting ], [FlexCourses]
09-2020
[AI Bootcamp], [TechCampus]
03-2020
IT Specialist
(Al Amri group) - Lawfirm-Trading-Debt Collection-Manpower
02.2020 - 01.2022
[Python Bootcamp], [TechCampus]
12-2019
[Cyber Warfare ], [TechCampus]
10-2019
[Professional Certifications Guide ], [TechCampus]
10-2019
[CSS HTML web page design course ], [FlexCourses]
10-2019
Bachelor of Science - Management Information Systems
AL TAIF University
01.2015 - 01.2018
Similar Profiles
Yazeed Al- FouzanYazeed Al- Fouzan
Administrator at Ali Alfouzan Holding CompanyAdministrator at Ali Alfouzan Holding Company
NARESH KUMAR SAHNARESH KUMAR SAH
Credit Control Assistant at Ali Bin Ali Holding WLLCredit Control Assistant at Ali Bin Ali Holding WLL
Kniffin MainaKniffin Maina
Accountant at Ali Bin Ali HoldingAccountant at Ali Bin Ali Holding