Esraa Al Shaya

Supports the General manager at Saudi Diagnostic Limited, one of KFSHI's subsidiaries, day to day tasks included:

• Managed GM's calendar, scheduling appointments and meetings while prioritizing urgent requests.
• Prepared and organized meeting agendas, minutes, and follow-up action items to ensure effective communication.
• Drafted, edited, and proofread correspondence, reports, and other documents for accuracy and professionalism.
• Servedies the primary point of contact for internal and external communications, responding to inquiries and providing information.
• Coordinated communication among team members and departments to facilitate collaboration and project success.
• Maintained confidentiality of sensitive information and handled inquiries with discretion.
• Organized and maintained filing systems, both electronic and physical, ensuring easy retrieval of documents.
• Managed office supplies inventory, ordering supplies as needed to maintain efficient office operations.

• Coordinated events that resulted in positive company exposure.
• Scheduled appointments for executive management team.
• Streamlined office procedures to increase efficiency.
• Addressed inquiries and responded via email or telephone follow-up.
• Updated files and records with precise system navigation.
• Assisted in HR duties, resulting in streamlined hiring processes.
• Performed data entry tasks; ensured accurate record keeping within the company database.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.

• Trained new hires on company policies and procedures, bolstering team competence.
• Demonstrated empathy whilst handling difficult customer interactions, fostering trust.
• Promoted the use of self-service tools amongst customers, reducing call volume.
• Ensured seamless service delivery by coordinating with other departments.