ESRAA M. KARRAR
Riyadh
Summary
Experienced Business Analyst with over 8 years of expertise in bridging the gap between business needs and technical solutions. Skilled in requirements gathering, stakeholder collaboration, and delivering data-driven insights to optimize business operations. Adept at using analytical tools to identify trends, enhance workflows, and support decision-making. Proven ability to manage multiple priorities and deliver high-quality results within deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
ITS
01.2025 - 02.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
BUSINESS ANALYST
Al Nile bank
03.2020 - 09.2023
- Gathered and analyzed business requirements to design and implement tailored IT solutions
- Collaborated with stakeholders to translate business needs into functional specifications and BRDs
- Conducted data analysis to identify inefficiencies and recommend process optimizations
- Facilitated workshops and stakeholder meetings to elicit detailed requirements
- Developed UAT scenarios and supervised testing phases to ensure alignment with objectives
- Created workflow diagrams, SRSs, and process models to support decision-making planning
PRODUCT ANALYST
Al Nile Bank
08.2018 - 02.2020
- Identified market needs and presented new products or improvement opportunities in fin-tech
- Collaborated with IT teams to ensure product features met user needs and business goals
- Assisted in drafting functional requirements and monitoring project deliverables
- Used performance metrics and analytics to evaluate product success and guide improvements
VAS specialist
SHAMMARCOM for VAS and technical solutions
05.2017 - 07.2018
- Analyzed client requirements to design customized VAS solutions
- Prepared detailed reports on operational trends and recommended strategic enhancements
- Conducted research on emerging technologies and digital marketing trends
- Documented workflows and proposed system improvements to enhance service delivery
Education
Bachelor of Information Technology - Honors
Khartoum University, Faculty of Mathematical Science
Sudan01.2015
Skills
- Business Requirements Gathering & Analysis
- Stakeholder Engagement & Communication
- Process Modeling & Workflow Optimization
- Functional Specification Documentation
- Change Management & Business Process Improvement
- User Acceptance Testing (UAT)
- Market Research & Product Strategy
- Agile & Waterfall Methodologies
Certification
- ECBA (89829527)
- TOT
- ITIL foundation (GR671577886EM)
Personal Information
- Iqama Status: Transferable
- Date of Birth: 12/14/92
- Nationality: Sudanese
- Driving License: Yes
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Business Analyst
ITS
01.2025 - 02.2025
BUSINESS ANALYST
Al Nile bank
03.2020 - 09.2023
PRODUCT ANALYST
Al Nile Bank
08.2018 - 02.2020
VAS specialist
SHAMMARCOM for VAS and technical solutions
05.2017 - 07.2018
- ECBA (89829527)
- TOT
- ITIL foundation (GR671577886EM)
Bachelor of Information Technology - Honors
Khartoum University, Faculty of Mathematical Science
Similar Profiles
Faouzi SoudaniFaouzi Soudani
Field Service Technician at ITSField Service Technician at ITS
Seham KulaibSeham Kulaib
Marketing coordinator at ITSMarketing coordinator at ITS
Himanshu SabharwalHimanshu Sabharwal
Junior Sales Consultant at ITSJunior Sales Consultant at ITS