Esraa Tolah
Madina,Saudi Arabia
Summary
Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. People-oriented and a dedicated team player. Highly skilled at developing productive working relationships. Dedicated and customer-focus with a successful background in leading highly performing teams to meet or exceed objectives.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work history
Ticketing Consultant
Fly Dubai Airline
Madina
2022.03 - 2024.12
- Selling Tickets and customer services
- Creating Marketing Plans
Operation Consultant
SMEs Support Centers
Madina
2020.08 - 2024.12
- Utilized data to assess operations and made adjustments in staffing to increase production to meet current demands from clients
Travel Consultant
Happy Life Group
Madina
2019.10 - 2022.02
- Determining client's needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Supplying travelers with pertinent information and useful travel/holiday materials
Business Development Director
Kismet Events & Marketing Solutions Company
Madina
2017.06 - 2019.08
- Achieved six major projects with 1m riyals budget projects that increased 65% of the firm's asset growth
- Partnered with over 7 strategic partners that delivered professional services on all fronts of the business
- Worked directly with the CEO to resolve multiple and complex (sales,human resources, legal, financial, operational, management issues
Marketing Manager
Golden Marina Resort
Yanbu
2016.02 - 2017.06
- Implemented plans and marketing strategies, which resulted in 60% higher monthly sales for local team
- Contributed up to 30% of the firm's asset growth
Operation supervisor
Arab jet B2B Wholesaler Company
Madina
2013.03 - 2016.08
- Maintained an excellent relationship with 27 satisfied Customers
- Develop the B2B system with developers company for the online system
Customer Services Representative
National commercial bank (NCB)
Madina
2011.02 - 2012.01
- Applied marketing and sales procedures for 5 products
Education
Bachelor - International Business
King AbdulAziz University
Skills
- Sales experience
- Business systems analysis
- Mentoring and training
- Teamwork
- Project management
- Contract negotiation and closing tactics
Languages
English
Arabic
Timeline
Ticketing Consultant
Fly Dubai Airline
2022.03 - 2024.12
Operation Consultant
SMEs Support Centers
2020.08 - 2024.12
Travel Consultant
Happy Life Group
2019.10 - 2022.02
Business Development Director
Kismet Events & Marketing Solutions Company
2017.06 - 2019.08
Marketing Manager
Golden Marina Resort
2016.02 - 2017.06
Operation supervisor
Arab jet B2B Wholesaler Company
2013.03 - 2016.08
Customer Services Representative
National commercial bank (NCB)
2011.02 - 2012.01
Bachelor - International Business
King AbdulAziz University