Essa Alharbi
HRBP
Riyadh
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR.Support clients and effectively balance the role of consultant and mentor to thrive in mentoring business with proven success at understanding unique business needs to establish genuine relationships as an indispensable partner.
Overview
15
15
years of professional experience
Work History
Human resources business partner Expert
zakat ,tax and custom Authority
04.2023 - Current
- Cascade HR strategy into business levels and translate business priorities into specific HR initiatives.
- Gather insights from related business areas for the development/update of HR policies and act as a focal point of contact for query clarifications.
- Identify and consolidate business areas’ workforce needs and support HR in the development of annual workforce planning.
- Collect recruitment needs from business areas and provide recruitment priorities for the HR team based on approved workforce needs.
- Collect and communicate business needs with HR team.
- Visit ports, branches, and headquarters to introduce HR initiatives.
- Gather insights from related business areas on performance management, key issues, and challenges, and Participate in closing calibration with GMs
- Conduct weekly meetings with business.
- Coordinate with business areas to identify and enroll talent development programs.
- Create OD & recruitment reports for business.
- Coordinate with business areas to identify transfers and mobility needs and periodically follow up on the implementation of internal transfer and mobility processes.
- Conduct exit interviews and provide insights on employees’ resignation reasons.
- Participate in security affairs mega project as lead member.
- Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Work with the sector on workforce planning and benchmarking to meet business needs.
- Assessed and analyzed submitted change requests, for operating model and other requirements to ensure its validity and justification, proposed organizational structure changes, and submitted recommendations to management for approval.
- Optimized recruitment selection processes to improve efficiency,
- Interview, and hire staff fitting jobs for internal recruitment.
- Oversaw staff operations, training, and performance to accomplish objectives.
- Preparations and analysis of management reports, highlighting areas of consideration and recommending future
- Supervised team members, if needed, to ensure business continuity.
- Support business in all HR activities
- Support (more than 4600 employees).
Human Resources Business Partner supervisor '
STC
Riyadh
05.2021 - 03.2023
- Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Conducted workforce planning and benchmarking to meet business needs.
- Oversaw recruitment process for internal and external and onboarded new staff.
- Assessed and analyzed submitted change requests, for operating model and other requirements to ensure their validity and justification proposed changes to organization structure and submitted recommendations to management for approval.
- Developed and updated job descriptions for all roles.
- Job evaluation, and analysis exercises in coordination with relevant stakeholders.
- Assisted businesses in accurately assessing their manpower levels Participated in defining, prioritizing, and measuring Change Management
- Updated HR policies and documentation to ensure compliance with legislative developments and requirements.
- Created succession plans and promotion paths for directors level and below.
- Used staff survey findings to implement enhanced working conditions and
practices. - One of the team to revamp and update the HR Strategy to align with the STC Strategy.
- Collaborated with Subject Matter Experts (SMEs) to refine and update training
resources. - Created training programs guaranteed to achieve key organizational objectives.
- Optimized recruitment selection processes to improve efficiency.
- Interviewed and hired staff fitting jobs for internal recruitment.
- Oversaw staff operations, training, and performance to accomplish objectives.Supported business in all HR activities.
- One of the team's preparations and analysis of management reports, highlighting areas of consideration and recommending future.
- Supervised team members, if needed, to ensure work continuity.
- Supported business in all HR activities( more than 3600 employees )
- Oversaw recruitment process and onboarded [200]+ new staff.
Human Resources Business Partner Specialist
STC
Riyadh
10.2018 - 05.2021
- Supported team and business in many HR functions such as HR Operation, people performance, development and learning, Organization Development, and workforce
- Designed and developed the Succession Planning
- Provided support for Business ( Requesting, Counseling)
- Executed recruitment internal and external activities
- Provided HR Report: Providing HR Administration Reports such as (New Hire Budget/Analysis,Turnover,Paid Leave Analysis ).
- Assessed and analyzed submitted change requests, for operating model and other requirements to ensure its validity and justification and proposed changes to organization structure, and presents recommendations to management for approval.
- Developed job descriptions for all new roles, job evaluation, and analysis exercises in coordination with relevant stakeholders.
- Assisted businesses in accurately assessing their manpower levels Participated in defining, prioritizing, and measuring Change Management contribution to business performance as well as maximizing staff effectiveness to business operations.
Customer experience Senior Analyst
STC
Riyadh
05.2016 - 10.2018
- Developed and implemented customer experience programs
- Supported performing root causes analysis on sub performance issues and proposing corrective measures of processes, SLAs, and systems.
- Monitored quality of complaints resolution across the complaints channels.
- Analyzed customer complaints by many different channels and systems
- Identified top issues,and improvement opportunities across different dimensions and determining root causes
Help Desk Specialist
Zain KSA
Riyadh
06.2014 - 05.2016
- Monitored& analyzed customers' satisfaction (NPS, CES, and C-SAT) to improve the customer experience.
- Generated help desk performance.
- Followed up on customer issues with Technical departments, and accelerated the resolution.
- Evaluated the performance of the Tickets SLA and OLA documents,and tracked, and monitored SLAs and OLAs to ensure accurate and timely resolution.
Power Plant Operator
Saudi Electricity Company
Riyadh
08.2008 - 06.2014
- Documented, processed, and dispatched outages.
- Planned, prepared, and completed electric switching procedures to de-energize equipment and maintain crew safety.
- Documented plant activities in logs and detailed concerns and issues prior to distributing reports to the manager.
- Observed equipment in operation, system activities, and control readouts on a continuous basis.
- Monitored operations to spot and report on issues for quick resolution.
- Allocated loading of power generation units based on availabilities, efficiencies, and capabilities.
- Assigned tasks to team members based on individual strengths and experience,
- Carried out daily plant and equipment maintenance.
- Suggested solutions for continuous improvement of plant safety, reliability, and overall efficiency.
Education
Diploma of Higher Education - HR
King Saud University
Saudi Arabia 12.2024
Bachelor of Information Technology And Computing
Arab Open University
Saudi Arabia 06.2013
Skills
- Talent management and Recruitment
- Customer journey mapping
- Customer experience
- Succession planning
- Data Analytical and Reporting
- HR services
- Workforce Planning
- Performance management
- Relationship building
Languages
Arabic
Native language
English
Upper intermediate
B2
Training & Certificate
- PMP (Course )
- SHRM Advance (Certificated )
- Building a Performance Management System (Course )
- Succession Planning (Course )
- Delivering Service Excellence (Course )
- Design Thinking (Course )
- Customer Journey (Course )
- Empathy (Course )
- Business Analysis (Course )
Achievement Projects
- Reduced EBU customer complaints 7% 2017
- Enhanced user experience for STC website 2018
- Developed succession planning program for 32 directors level and 130 for sections
mangers 2019-2021 - Digitized transfer employee through system 2020
- Redeployment employees project 2022
Timeline
Human resources business partner Expert
zakat ,tax and custom Authority
04.2023 - Current
Human Resources Business Partner supervisor '
STC
05.2021 - 03.2023
Human Resources Business Partner Specialist
STC
10.2018 - 05.2021
Customer experience Senior Analyst
STC
05.2016 - 10.2018
Help Desk Specialist
Zain KSA
06.2014 - 05.2016
Power Plant Operator
Saudi Electricity Company
08.2008 - 06.2014
Diploma of Higher Education - HR
King Saud University
Bachelor of Information Technology And Computing
Arab Open University
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